Plans Sized to Your Clinic. The Whole Front Office Included.

The phone service itself, not a layer on top of someone else's.

• Business phone service with unlimited inbound and outbound calling
• Number porting, so you keep your existing numbers
• Professional desk phones, provisioned before they ship
• E911 on every ported line
• Voicemail the assistant reads and turns into a task, with the caller's request already written down
• Call routing, business-hours rules and hold queues
• Call recordings and transcripts, searchable by what the call was about
• A full call log for every line and every location
• Take and make calls from the desktop and mobile apps, on your clinic's number
• The front office itself runs in any browser
• One login across every location, with per-site settings

On every line, with your protocols and your records behind it.

• AI answering on every line: after hours, overflow, and when the desk is busy
• Real availability read from your practice management system, and the appointment written back before the call ends
• Callers recognized by household and pet, and greeted by name
• Live call transfer with the caller's name, patient and reason on screen
• "Are you open?" answered from your real hours, holidays included
• A text sent during the call — directions, a confirmation, a link — picked from what the caller asked for in their own words
• After-hours partners handed the referral directly, on their own channel
• Every call categorized and summarized, and flagged when someone needs to act
• Voices you choose and hear before you commit
• An assistant that reads your setup and proposes changes for you to approve — it never edits on its own

Your phone tree, rebuilt around what callers actually want.

• A routing builder with a front door per number, the intents callers arrive with, and where each one reaches
• Ring rules you set: who it tries, in what order, for how long, and what happens if nobody picks up
• A disaster route, for the day the internet goes down
• Preview the whole route before it goes live
• Departments with their own transfer destination, after-hours behavior and notification list
• The assistant works out which department the caller needs, during the call
• An on-call roster on a weekly grid, with date exceptions for the weeks that don't look like the others
• Emergencies escalated to your on-call team, or handed to your emergency referral partner
• Answer screening, so an automated pickup on the other end doesn't swallow the call
• Named clients who always skip the AI and ring the team
• Health checks that catch a broken setup before a caller does

Three channels, one place, nothing bolted on.

• Unlimited two-way business texting from your clinic's number
• A Messages view for every text conversation, with photos and attachments both ways
• Missed-call text-back: a caller who hangs up without saying what they need hears from you anyway
• Email on the same footing — client replies come into the inbox, and reminders go out by email as well as text
• Fax, sent and received in the same place as everything else
• Your own look on outbound email
• Opt-outs and unsubscribes handled for you on both channels
• Delivery confirmed, not assumed

Where the work gets done, instead of a dashboard nobody opens.

• One shared inbox for every call, text and email, each as a work item with a state
• An action-required queue, so the team sees what needs a person and nothing else
• Answer a text without leaving the item
• Internal notes for whoever picks it up next
• The client and the patient beside every item — no second screen
• Move an item to another department in one click
• Search and filter by department, category, or what was said
• Full history for any client across phone, text and email
• Reporting on volume, response time, call length, channel mix and what people are calling about

The record layer that makes the AI useful instead of generic.

• Households, people and pets in one place, with duplicates merged
• Contact preferences honored on every channel
• A patient timeline built automatically from the records you upload
• Plain-language patient summaries and trends, with the source document one click away
• Records chased from referring practices by email or phone, sorted on arrival, and filed
• A dedicated clinic email address that pulls reports out of your practice management system
• Your client and patient base imported to start, then kept current

The desk stops answering and starts reaching out.

• A clinic calendar with day and week views, booking, rescheduling and cancellation
• Your own appointment types, with an explanation the assistant uses when a caller asks
• Scheduling rules, notices, and windows where the assistant must not book
• Appointments confirmed back to the clinic, automatically for the types you choose
• A brand-new client booked on the call and created in your system as it happens, where your system supports it
• Appointment reminders by text and email, drawn from your schedule or from a list, and never two for the same visit
• Follow-up calls after a visit or a procedure, paused or canceled whenever you want
• Campaigns to start from — post-op checks, post-adoption check-ins, care due — with your wording where you want it
• Audiences built straight from the schedule
• Replies that arrive by email read and attached to the right follow-up

The parts a horizontal AI receptionist cannot copy.

• PIMS sync with 130+ practice management systems
• Four things PupPilot does with your practice management system: signs in, reads your schedule, reads your whole client and patient base, and writes a booking during a live call
• Systems with no availability endpoint still take bookings — we derive the open slots inside your bookable hours
• Connections monitored, with sync runs and coverage you can see
• The patient's chart in view on the call
• Your clinic's own protocols for triage and escalation
• Clinical judgment stays with your team: the AI relays what's documented
• A care network from day one — poison hotline, behaviorist, urgent care and your emergency referral, each one swappable
• Texting registration filed with the carriers for you
• Your practice management password collected over a one-time link and held in a vault you can lock
• Roles built from individual permissions, and sign-in activity for everyone on your team
• Sign in to your own portal with PupPilot, through OpenID Connect
• A product tour anyone on your team can replay, and documentation inside the product