Every Call Answered. Every Client Helped.
Puppilot's AI answers inbound calls to your clinic with medical-record-aware conversations that resolve questions, book appointments, and triage emergencies — day and night.
AI-Powered Inbound Call Answering
When pet owners call your clinic, Puppilot picks up immediately — no hold music, no voicemail. It reads the patient's chart in real time, answers medical questions with context, books appointments from your live schedule, and triages emergencies by severity. Every call is handled as if your best CSR answered.
- Instant pickup, zero hold time
- Chart-aware responses
- 95% of scheduling calls pre-gathered all needed info
Answers Calls Like Your Best CSR
Puppilot doesn't just pick up the phone — it understands why pet owners are calling. Using your clinic's medical records, the AI gives specific, contextual answers about medications, post-op instructions, lab results, and more.
Books Appointments Without the Back-and-Forth
Clients can schedule, reschedule, or cancel appointments directly through the AI. Puppilot checks your real-time availability, confirms the booking, and sends reminders — no hold time, no phone tag.
Triages Emergencies to the Right Team
When a call is urgent — chocolate ingestion, difficulty breathing, seizures — Puppilot recognizes the severity, provides immediate guidance, and escalates to your on-call team with full context.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Common Questions About AI Call Answering
Can the AI actually read my patients' medical records?
Yes. Puppilot syncs with your PIMS to access relevant medical history during calls. When a client calls about their pet, the AI pulls up the patient's chart — medications, recent visits, lab results, and treatment plans — to give specific, accurate responses.
What happens if the AI can't answer a question?
Puppilot is designed to recognize its limits. When a question requires veterinary judgment or falls outside what the medical record can answer, the AI transparently tells the client it needs to check with the clinical team. It then creates a detailed message for your staff with full context of the conversation.
Does this replace my front desk team?
No — it supports them. Puppilot handles the routine calls (medication questions, appointment scheduling, hours inquiries) so your CSRs can focus on in-clinic clients, complex cases, and the work that requires a human touch. Think of it as adding a team member who never calls in sick.
How does the AI handle emergencies?
Puppilot uses a multi-factor triage system. It evaluates the symptoms described, cross-references with the patient's medical history, and follows your clinic's emergency protocols. True emergencies are immediately flagged and escalated to your on-call team, with the client receiving immediate guidance while they wait.
What PIMS systems does Puppilot sync with?
Puppilot syncs with over 130 veterinary practice management systems. Visit our integrations page for the full list of supported PIMS, including deployment types and setup details.