Follow-Up Calls That Actually Happen
Puppilot proactively calls clients after visits and surgeries to check on recovery, answer questions, and catch complications early — powered by the patient's medical record.
Proactive AI Outbound Follow-Up
Puppilot doesn't just wait for the phone to ring. It proactively calls pet owners for appointment reminders, post-visit check-ins, lab result notifications, and overdue wellness outreach — using the patient's medical history to personalize every conversation.
- Automated reminder calls
- Post-visit wellness checks
- 97% successful client satisfaction
Post-Surgical Follow-Up on Autopilot
Puppilot calls pet owners 24-48 hours after surgery to check on recovery — asking specific questions about eating, mobility, and incision site. If something sounds concerning, it escalates to your team with full context.
Wellness Reminders That Convert
Annual vaccines, dental cleanings, senior wellness panels — Puppilot calls clients whose pets are due for preventive care. Unlike reminder postcards or texts that get ignored, a phone call gets a response and books the appointment on the spot.
Multi-Step Outreach for No-Shows
When a client misses an appointment, Puppilot doesn't just send one reminder. It follows your rescheduling protocol — calling, leaving messages, and trying different contact methods until the appointment is rebooked or the client declines.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Common Questions About AI Outbound Calls
Do clients know they're talking to an AI?
Yes, Puppilot identifies itself at the beginning of every call. We've found that transparency actually increases client trust. Most clients are impressed that their vet clinic cares enough to follow up, regardless of who's making the call.
Can I control which patients get follow-up calls?
Absolutely. You set the rules — which procedures trigger follow-up calls, how soon after the visit, how many attempts, and what questions to ask. You can also exclude specific patients or add one-off follow-ups for any case.
What happens if the AI detects a concern during a follow-up?
Puppilot follows your escalation protocol. If a pet owner describes symptoms that warrant attention, the AI flags the case for your clinical team with a full summary of the conversation and the patient's medical context. It can also offer to schedule an immediate recheck.
How does this work with my existing reminder system?
Puppilot complements your existing reminder texts and emails. Think of it as the escalation layer — when automated reminders don't get a response, Puppilot makes the phone call that gets the appointment booked.