Veterinary follow-up calls and texts after the visit, made for you
After a surgery, a dental or a sick visit, PupPilot AI calls or texts the client, asks the questions your team would ask, and flags anything that needs a person. Your team reads the answers in the inbox instead of working a call list.
The check-in after the visit, from the patient's record
PupPilot AI makes the post-visit check-ins your team would make, by call or by text, and uses the patient's medical history to personalize every conversation. The answers come back to your team, with anything that needs a person flagged.
- Follow-up calls and texts
- Post-visit wellness checks
- 97% successful client satisfaction
Ready-made follow-ups for five kinds of visit
Surgery
A recovery check on eating, mobility and the incision site.
Dental
A check-in after a dental, drawing on the post-care instructions in the patient's record.
Sick visit
A check on how the patient is doing after a sick visit, with anything concerning flagged to your team.
Wellness and vaccine visit
A check-in after a wellness exam or vaccines.
Adoption
A post-adoption check-in once a pet goes home, for clinics and for animal shelters and rescues.
Started from your schedule
Follow-ups start from your schedule. You choose the appointment types, the channel and how long after the visit, and PupPilot does the rest. A list works too.
- Audiences built straight from the schedule
- Follow-up calls after a visit or a procedure, paused or canceled whenever you want
- Specific patients excluded, or a one-off follow-up added for any case
After a surgery
PupPilot AI calls or texts the client 24 to 48 hours after surgery, or whenever you set it, to check on recovery: eating, mobility and the incision site. If something sounds concerning, it escalates to your team with full context.
What gets flagged to your team
PupPilot AI follows your escalation protocol and flags anything that needs a person, with a summary of the conversation and the patient's medical context. Clinical judgment stays with your team: the AI relays what's documented.
- Symptoms that warrant attention, flagged for your clinical team
- A recheck offered to the client when your protocol calls for one
- Replies that arrive by email read and attached to the right follow-up
After a missed appointment
When a client misses an appointment, PupPilot follows your rescheduling protocol: calling, leaving messages and trying other contact methods until the appointment is rebooked or the client declines.
Reminders and records
Reminders before the visit are on the veterinary reminder software page: appointment reminders by text and email, drawn from your schedule or from a list, and never two for the same visit, plus reminders for vaccines and other care that's due. Records from other clinics are requested and filed to the patient by PupPilot's veterinary medical records software. Beta
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Questions clinics ask
How does an automated follow-up call work?
It starts from your schedule. You choose the appointment types, the channel and how long after the visit, or use a list, and PupPilot does the rest. After the visit, PupPilot AI calls or texts the client, asks the questions your team would ask and flags anything that needs a person. Your team reads the answers in the inbox instead of working a call list.
What does PupPilot ask after a surgery?
PupPilot AI checks on recovery: how the pet is eating, how it's moving and how the incision site looks. You set the questions, so it asks what your team would ask, with your wording where you want it. If something sounds concerning, it escalates to your team with full context.
What happens if the client reports a problem?
PupPilot follows your escalation protocol. If a client describes symptoms that warrant attention, PupPilot AI flags the case for your clinical team with a full summary of the conversation and the patient's medical context. It can also offer to schedule an immediate recheck.
Can follow-ups go by text instead of a call?
Yes. You choose the channel for each follow-up, a call or a text, along with the appointment types and how long after the visit it goes out. Either way, the answers come back to your team in the inbox.
Do clients know they're talking to an AI?
Yes. PupPilot AI identifies itself at the beginning of every call. We've found that transparency increases client trust.
Can I control which patients get follow-up calls?
Yes. You set the rules: which procedures trigger follow-up calls, how soon after the visit, how many attempts and what questions to ask. You can also exclude specific patients or add a one-off follow-up for any case.