Answer Every Call, Even When Your Front Desk Is Handling Emergencies
When your emergency hospital is busy with critical patients, calls can't wait. Puppilot answers every incoming call, collects patient information, gathers medical history, and handles routine inquiries — so your front desk team can focus on the emergencies right in front of them.
Never Miss a Call, Even During Your Busiest Moments
Emergency hospitals face unpredictable call volumes — quiet one moment, overwhelming the next. When your front desk is checking in critical patients, managing the waiting room, or coordinating with the treatment team, Puppilot answers every overflow call. It collects patient information, gathers medical history, answers questions about services and wait times, and prepares complete case summaries for your team — ensuring no call goes unanswered, even during your busiest shifts.
- Answers overflow calls instantly
- Gathers patient information automatically
- 24/7 coverage during peak times
Answer Calls When Your Front Desk Is Overwhelmed
When multiple critical patients arrive at once, your front desk team is pulled in every direction — checking in emergencies, managing the waiting room, coordinating with treatment teams. During these peak moments, Puppilot automatically picks up overflow calls. It collects patient information, gathers medical history, answers questions about services and wait times, and prepares complete summaries for your team — ensuring every caller gets help even when your team is handling life-threatening cases.
Collect Medical Records and Patient Information Automatically
When pet owners call about their emergency, Puppilot gathers all the essential information upfront — patient name, species, breed, age, current symptoms, medical history, current medications, and any relevant details. It can also access existing medical records if the patient has been seen before. By the time your front desk staff can take the call, they already have a complete case summary with medical context. No more "can you start from the beginning?" moments. Your team picks up with full context and can immediately help.
Handle Routine Calls So Your Team Can Focus on Emergencies
Not every call to an emergency hospital requires immediate emergency care. Clients call to ask about services, wait times, billing questions, or to provide updates on patients already in your care. Puppilot handles these routine inquiries instantly, collects any needed information, and prepares summaries for your team. This frees your front desk team to focus on the critical patients checking in, the worried owners in the waiting room, and the coordination needed to keep your ER running smoothly.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Questions About Puppilot for Emergency Hospitals
When does Puppilot pick up calls versus our front desk staff?
Puppilot is configured to answer overflow calls — when all your phone lines are busy, when your front desk is helping patients in the lobby, or during specific hours you designate (like overnight shifts). Your staff continues to answer calls normally when they're available. Puppilot only picks up when your team can't get to the phone.
What happens if a caller needs to speak with a person?
Puppilot can immediately transfer calls to your team when requested or when it determines human intervention is needed. When it transfers, it provides your staff with a complete summary of the conversation — who's calling, what they need, and any patient information gathered — so your team picks up with full context.
Can Puppilot access our patient medical records?
Yes. Puppilot syncs with your practice management system and can access patient records during calls. When a client calls about their pet, the AI can pull up medical history, current medications, previous visits, known conditions, and allergies. This allows Puppilot to collect comprehensive information and prepare complete case summaries for your team.
How does Puppilot handle calls during our busiest times?
During peak periods when your front desk is overwhelmed, Puppilot automatically answers overflow calls. It collects patient information, gathers medical history, answers routine questions about services and wait times, and prepares complete summaries for your team. This ensures no call goes unanswered while your team stays focused on the critical patients and emergencies right in front of them.
Does this work with our existing phone system?
Yes. Puppilot integrates with your existing phone lines and PIMS without replacing your current infrastructure. You configure when Puppilot should answer (overflow only, after-hours, or always), and it works seamlessly alongside your existing phone system. Your team retains full control over call routing and escalation.