Run a Tighter Ship Without Burning Out Your Team
Puppilot automates the calls that consume your front desk's day — scheduling, medication questions, appointment confirmations — so your team can focus on the clients and patients standing in front of them.
Finally, a Front Desk Tool That Reduces Your Workload
Practice managers juggle staffing, client satisfaction, and operational efficiency every day. Puppilot takes the phone pressure off your team by handling routine calls, capturing scheduling details, and providing full call analytics — so you can focus on running the practice instead of managing a phone queue.
- Full call analytics dashboard
- Frees staff for in-clinic care
- Consistent call quality, every time
End the Staffing Juggling Act
Between call-outs, lunch coverage, and peak phone volume, keeping the front desk adequately staffed feels impossible. Puppilot absorbs the unpredictable surges — handling 5 simultaneous calls at 8 AM Monday just as easily as a quiet Tuesday afternoon. Your team stays at a manageable workload regardless of call volume.
Get Your Metrics Without Chasing Them
Puppilot logs every call with structured data — call reason, resolution type, appointment booked, escalation required. You get a real-time operations dashboard without asking your team to manually track anything. See hold time trends, peak call windows, common client questions, and staff escalation rates at a glance.
Reduce No-Shows and Scheduling Gaps
Puppilot sends automated appointment confirmations and handles rescheduling requests by phone, so last-minute cancellations get filled from your waitlist before they become lost revenue. Clients can reschedule in a two-minute call instead of waiting on hold, which means fewer no-shows and fewer gaps in your daily schedule.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Questions Practice Managers Ask
How much training does my team need to use Puppilot?
Very little. Puppilot works alongside your existing phone system, so your team's workflow barely changes. Staff will learn how to review AI-handled call summaries and manage escalation preferences, which takes about 30 minutes. Our onboarding team handles the technical setup and PIMS integration.
Can I control which calls go to the AI versus my team?
Yes. You set the routing rules. Common setups include sending all after-hours calls to Puppilot, routing overflow calls during peak times, or having the AI handle specific call types like scheduling and medication questions while transferring everything else. These rules can be adjusted from your manager dashboard at any time.
What kind of reporting do I get?
Puppilot provides a real-time operations dashboard showing call volume by hour, resolution rates, common call reasons, average handle time, escalation frequency, and appointment conversion rates. You can export weekly and monthly reports, and set up automated email summaries to share with your owner or leadership team.
How does Puppilot handle difficult or upset clients?
The AI is trained to recognize emotional cues in voice and language. When a client is frustrated or upset, Puppilot acknowledges their concern empathetically and offers to connect them with a team member. It never argues, dismisses, or escalates tension. Every escalated call includes a full summary so your staff has context before picking up.
What if we need to change our appointment types or scheduling rules?
You can update appointment types, durations, available providers, and scheduling constraints directly in your Puppilot dashboard. Changes take effect immediately — if you add a new service or block off a provider's afternoon, the AI knows right away and schedules accordingly.