AI Front Desk for Every Veterinary Specialty
Every veterinary specialty has unique communication challenges — from oncology treatment scheduling to neurology emergency triage. Puppilot is configured for your specialty's workflows, protocols, and patient communication needs.
One Platform, Every Specialty
Specialist practices depend on referrals, complex scheduling, and precise communication with both pet owners and referring veterinarians. Puppilot is configured for your specialty's specific intake protocols, triage criteria, and follow-up workflows — handling calls 24/7 with full medical record access so your specialists can focus on patient care.
- Specialty-specific intake protocols
- 24/7 triage and scheduling
- Proactive rDVM communication
Find Your Specialty
Internal Medicine
Complex referral intake, multi-day diagnostic scheduling, and proactive rDVM updates for internists managing chronic and acute cases.
Learn MoreSurgery
Surgical referral coordination, pre-op and post-op scheduling, complication triage, and discharge follow-up calls.
Learn MoreOncology
Chemotherapy cycle scheduling, treatment side-effect triage, and proactive updates to referring veterinarians throughout treatment.
Learn MoreCardiology
Echocardiogram scheduling, cardiac emergency triage, medication management, and post-procedure rDVM reporting.
Learn MoreDermatology
Detailed allergy history intake, immunotherapy scheduling, flare-up triage, and chronic case recheck management.
Learn MoreNeurology
Urgent seizure and paralysis triage, MRI scheduling, anticonvulsant management, and post-diagnostic rDVM coordination.
Learn MoreSpecialty-Specific Protocols, Not Generic Scripts
Every veterinary specialty has unique intake requirements, triage criteria, and communication workflows. Puppilot is configured to your specialty's protocols — collecting the right information at intake, triaging by clinical severity, and following up with the right people at the right time. Oncology intake collects biopsy reports. Surgery intake requires imaging. Neurology triage escalates seizure clusters. Nothing is generic.
24/7 Coverage for Referrals, Triage, and Follow-Up
Specialty practices can't afford to miss referrals or leave worried owners without answers. Puppilot provides round-the-clock coverage — capturing after-hours referrals, triaging urgent cases, answering medication questions, and providing post-procedure support. Every call is answered with full access to the patient's medical history, treatment protocols, and referring veterinarian details.
Questions About Puppilot for Specialist Practices
Can Puppilot be configured for my specific veterinary specialty?
Yes. Puppilot is configured for each specialty's unique intake protocols, triage criteria, scheduling workflows, and follow-up patterns. Whether you practice internal medicine, surgery, oncology, cardiology, dermatology, neurology, or another specialty, the AI is trained on your specialty's communication requirements.
How does Puppilot handle referrals for multi-specialty hospitals?
Puppilot recognizes which specialty a referral is for based on the caller's description and routes the intake to the correct department with the appropriate protocol. Whether a referring vet is calling about a dermatology consult, an orthopedic surgery, or an internal medicine workup, the AI collects the right information and schedules with the right team.
Is Puppilot available 24/7 for specialist practices?
Yes. Puppilot provides 24/7/365 coverage for all specialty types. After-hours referrals are captured, urgent cases are triaged and escalated, medication questions are answered with patient-specific context, and referring veterinarians receive case updates — all without requiring on-call staff to answer routine calls.
How does Puppilot keep referring veterinarians in the loop?
Puppilot sends automated status updates to referring veterinarians at key milestones — appointment confirmation, diagnostic completion, treatment decisions, and discharge summaries. Updates are delivered via text, email, or fax based on each clinic's preference. rDVMs can also call in for an immediate status update on any referred patient.
Does Puppilot work with specialty practice management software?
Puppilot integrates with major veterinary PIMS platforms used by specialty hospitals, including systems that support multi-department scheduling and referral tracking. Setup typically completes within one week, with our onboarding team handling the technical integration.