Never Lose a Referral to a Missed Call Again
Puppilot's AI front desk manages complex referral intake, coordinates multi-specialist case communication, and keeps referring veterinarians and pet owners informed at every stage — so your specialty practice captures every case it should.
Never Lose a Referral to a Missed Call
Specialist clinics depend on referrals from primary care vets and timely communication with rDVMs. Puppilot captures referral details with medical precision, handles multi-specialty intake across dermatology, surgery, oncology, and internal medicine, and ensures every referring veterinarian gets the communication loop they expect.
- Multi-specialty intake handling
- 94% referral capture rate
- Seamless rDVM communication
Capture Every Referral From the First Call
Specialty practices lose an estimated 20-30% of inbound referrals to hold times, voicemail, and incomplete intake. Puppilot answers every referral call instantly, collects case history and referring veterinarian details, and routes the intake to the correct specialist team — whether it's a dermatology consult, a surgical evaluation, or an oncology workup. No referral slips through the cracks.
Coordinate Complex Cases Across Multiple Teams
Specialty cases often involve multiple departments, diagnostics, and follow-ups spread across days or weeks. Puppilot tracks each case through its lifecycle — from initial referral to post-procedure follow-up — and proactively updates referring veterinarians and pet owners on scheduling, pre-op instructions, lab results availability, and discharge summaries. Your coordination team spends less time on the phone and more time supporting patient care.
Enforce Specialist-Specific Protocols Automatically
Every specialty has unique intake requirements. Oncology needs prior imaging and biopsy reports. Surgery requires referring-vet surgical notes and bloodwork. Dermatology needs detailed allergy and medication histories. Puppilot is configured to your specialty's protocols, collecting the right information at intake and flagging incomplete referrals before they reach your team — so clinicians get complete case files from day one.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Questions Specialty Practices Ask
Can Puppilot handle referrals for multiple specialties within one hospital?
Yes. Puppilot is configured to recognize which specialty a referral is for based on the caller's description and routes the intake to the correct department with the appropriate protocol. Whether a referring vet is calling about a dermatology consult, an orthopedic surgery, or an internal medicine workup, the AI collects the right information and schedules with the right team.
How does Puppilot ensure referral intakes are complete before reaching clinicians?
Each specialty has a configurable intake checklist. For example, surgical referrals require bloodwork, imaging, and referring-vet notes. Puppilot walks the caller through each requirement, flags any missing items in real time, and follows up with the referring clinic to collect outstanding records before the appointment. Your specialists receive complete case files without chasing paperwork.
Will referring veterinarians be comfortable talking to an AI?
Referring vets consistently report positive experiences because Puppilot is fast, accurate, and structured. Instead of waiting on hold or leaving a voicemail and hoping for a callback, they get immediate confirmation that the referral is received, the consult is scheduled, and the client has been notified. Most referring practices prefer the speed and reliability over traditional phone intake.
How does Puppilot keep referring veterinarians updated on their cases?
Puppilot sends automated status updates to referring veterinarians at key milestones — appointment confirmation, day-of check-in, post-procedure summary, and discharge. Updates can be delivered via text, email, or fax based on each clinic's preference. Referring vets can also call in to ask about a case status and receive an immediate update without waiting for a callback.
Does Puppilot sync with specialty practice management software?
Puppilot syncs with major practice management systems used by specialty hospitals, including those that support multi-department scheduling and referral tracking. Our onboarding team handles the technical setup, typically completing setup within one week, so your workflow is uninterrupted and your existing tools stay in place.