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Terms of Service & Privacy Policy

Introduction:

This Privacy Policy outlines the practices of PupPilot Corp. ("the Company", "we", "us", or "our") regarding the collection, use, and disclosure of personal information. Personal information is any data that directly or indirectly identifies an individual.

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Our Privacy Policy governs the handling of personal information collected from individuals associated with veterinary services and veterinarians ("you" or "our client") through the registration or use of our software application PupPilot (the "App") or our website (the "Website") (collectively referred to as "our Services" or "PupPilot"), as well as in other interactions with you.

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This policy does not cover the collection, storage, and other processing of personal information, or any information related to, or gathered during, the treatment of animals that is collected and processed by PupPilot on behalf of our clients. Information we collect on a client’s behalf is governed by the privacy policies of those clients, which are outside of our control.

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By providing us with your information and agreeing to this Privacy Policy, you acknowledge and agree that you have read, understood, and accept the practices and policies outlined in this document and the collection, use, and disclosure practices described herein. If you disagree with any part of this policy, please do not provide us with your information. Should you have any questions or complaints regarding our Privacy Policy or these practices, please contact our privacy officer using the contact details provided in the ‘Contact Information’ section below.

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This introduction incorporates the necessary details tailored to your specific use case, maintaining the overall intent and scope of the original while adjusting for the particulars of PupPilot Corp. and its services.

 

How We Collect Information

At PupPilot Corp., we are committed to transparently explaining the methods through which we gather information from you. We collect personal information directly from our clients when you register to use our services, and also automatically, through the technologies employed in our App and Website.

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Information You Provide to Us:

When you register for PupPilot, we collect several types of personal information to facilitate your experience and manage your account effectively. You will be asked to provide details such as your first name, last name, telephone number, email address, and your professional title, as well as the address of your veterinary practice. During registration, you will also create a password that enables secure access to your account. For billing purposes, your payment information is gathered and processed by our trusted third-party payment processor, ensuring your financial data is handled securely.

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Information Collected Automatically:

As you interact with our App and Website, we automatically collect information that may include usage details, IP addresses, device identifiers, browser types, and other technical information about your interaction with our services. This data helps us improve PupPilot and personalize your user experience. We employ cookies and similar tracking technologies to analyze trends, administer the website, and track users' movements around the site. Additionally, this technology helps us to gather demographic information about our user base as a whole.

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We may also share non-personally identifiable information with third parties for marketing, advertising, or other uses. This approach allows us to present targeted advertisements and promotions that we believe will be of interest to you.

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By using PupPilot, you consent to the collection of this information in accordance with this Privacy Policy. Our aim is to only collect information that is necessary to enhance our services and your experience as a user.

 

Information Collected Automatically:

When you download, access, and use the App or visit our Website, we utilize technology to automatically collect information to enhance your experience and improve our Services. This includes:

  • Usage Details: We automatically collect certain details of your interactions with our App and Website, such as traffic data, location data, logs, and other communication data, along with the resources that you access and use on or through our Services.

  • Device Information: We gather information about the device you use to access our services, including the device’s unique identifier, IP address, operating system, browser type, and mobile network information.

  • Cookies and Tracking Technologies: We use cookies and similar technologies primarily to maintain your session and preferences, and to improve our Services. This technology is not used for marketing purposes. We respect your privacy and do not share any personally identifiable information with third parties for advertising purposes.

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By using PupPilot, you consent to the collection and use of this information in accordance with this Privacy Policy. We commit to collecting only what is necessary to provide and optimize our Services, ensuring a seamless experience for you.

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How We Use Your Information

At PupPilot Corp., we utilize your personal information primarily to enhance the services we provide and ensure the best user experience. Here’s how we use the information:

  • Service Provision and Account Management: We use your personal information to provide you with access to PupPilot and its contents, as well as any other information, products, or services that you request from us. This includes managing your account, ensuring you are associated with the correct animal clinic, and managing permissions and administrative control within your clinic environment.

  • Customer Support: Your information aids us in offering timely and effective customer support, helping to resolve any issues you may encounter with our services.

  • Marketing Communications: If you opt into our mailing list, we may send you promotional material related to PupPilot, updates on new features, and special offers that we believe will be of interest to you. You have the opportunity to opt out of these communications at any time by following the instructions provided in those communications or by contacting us directly at gp@puppilot.co.

  • Data Analysis for Service Improvement: We collect usage and device information automatically to improve our Services and your user experience. This data helps us estimate our audience size, understand usage patterns, and recognize how and when PupPilot is used, including which features are accessed most frequently. We analyze this information on an aggregated basis, ensuring it is not linked back to your personal information, thereby respecting your privacy.

  • Quality Control: We utilize personal information to ensure the quality of the medical records generated, maintaining high standards of accuracy and reliability in the data associated with each clinic.

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This policy outlines our commitment to using your personal information responsibly and transparently, focusing on enhancing the functionality and usability of our App, while also safeguarding your privacy.

 

Sharing Your Information

At PupPilot Corp., we are committed to protecting your personal information and ensuring its confidentiality. We do not sell or give your information to any third parties for their marketing purposes.

 

Here is how we may share your information:

  • Service Delivery Partners: We may share your information with contractors, service providers, third-party processors, and other partners who assist us in delivering the services you receive from PupPilot. This includes parties that help manage our data, provide customer service, and assist with other functions essential for our operations. These parties are obligated by contract to protect the confidentiality of your information and to use it only as necessary to perform their contracted services.

  • Business Transfers: In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of PupPilot’s assets, your information may be among the assets transferred. We will strive to ensure that the transferee uses your personal information consistent with our privacy policy.

  • Legal Requirements: We may disclose your information when required by law, subpoena, or other legal processes, or if we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In such cases, we will make reasonable efforts to notify you before disclosing information unless doing so would violate the law or court order.

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By using PupPilot, you consent to the sharing of your information as outlined in this policy. We take your privacy seriously and take measures to ensure that your data is handled securely and in accordance with this policy.

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Accessing, Correcting, and Deleting Your Personal Information

You have the right to access, correct, or delete any personal information that you have provided to PupPilot Corp. To request access to or correction of your data, or to delete your account and information, please send an email to gp@puppilot.co. We will process your request within a reasonable timeframe. Please note that deleting your information or your account may prevent you from continuing to use our services, as certain information is necessary for functionality.

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If you choose to delete the App, you must also delete your account from our Website. PupPilot may retain certain information, as required or permitted by applicable laws, even after your account is closed. PupPilot Corp. retains personal information for as long as necessary to provide services to you and as required by applicable legal, tax, or accounting requirements. 

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Data Security

At PupPilot Corp., we take the security of your data seriously. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet or email transmission is ever fully secure or error-free. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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Anti-Spam

At PupPilot Corp., we adhere strictly to anti-spam regulations. We will only send you commercial electronic messages with your explicit consent. If you decide to opt into our mailing list, you can withdraw your consent and unsubscribe at any time by following the instructions provided in each message or by contacting us directly at gp@puppilot.co. Please note that even if you opt out of receiving marketing communications, we may still need to send you essential information related to your account or services you have requested.

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Changes to Our Privacy Policy

We may revise this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes to how we treat your personal information, we will provide notice of these changes through our services or other means of communication. Continuing to use our services after these changes means you accept the revised Privacy Policy.

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Questions and Contacting Us

If you have any questions or concerns about how we handle your personal information, or if you have any complaints, please do not hesitate to contact our Privacy Officer at gp@puppilot.co. We are committed to addressing any issues promptly and transparently.

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Additionally, if you believe your privacy rights have been violated, you have the right to lodge a complaint with a regulatory authority. In the United States, you can contact the Federal Trade Commission (FTC) regarding such matters. You can reach them online at FTC Complaint Assistant (https://www.ftccomplaintassistant.gov/)or by phone at 1-877-FTC-HELP (1-877-382-4357).

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Effective Date:

  • Effective Date: 4/16/2024

  • Last Modified: 4/16/2024

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