Puppilot Works With Avimark
Sync your Avimark data with Puppilot's AI front desk — so every call is informed by real-time patient records, scheduling, and medical history. No more putting clients on hold to look things up.
What Is Avimark?
Avimark is a veterinary practice management system made by Covetrus, a Patterson Companies brand. Used by more than 11,000 veterinary hospitals worldwide, it is one of the most established names in vet practice software — trusted since the 1990s.
Avimark runs on-premise with cloud-hybrid capabilities, meaning your data lives on a local server at the clinic while certain features can be accessed remotely. It is especially popular among small-animal and general-practice clinics, though mixed and multi-location practices use it as well. The software carries an overall rating of 4.1 out of 5 across 599 verified reviews, with users praising its depth of features and customizability, while noting the interface can feel dated compared to newer cloud-native options.
Avimark Features
Avimark is a full-featured practice management system. Here are the capabilities that Puppilot syncs with during every client call.
Appointment Scheduling
Real-time slot optimization across doctors and rooms. Drag-and-drop calendar with color-coded appointment types.
Electronic Medical Records
Single-screen patient view with SOAP notes, treatment plans, and medication history. Full charting for every visit.
Inventory Management
Automated reordering, stock tracking, and expiration alerts. Connects to Covetrus distribution for direct ordering.
Client Communication
Automated appointment reminders via text and email. Client portal access for records and upcoming appointments.
Reporting & Analytics
Production reports, revenue tracking, and practice performance dashboards for data-driven management decisions.
Lab Connections
Direct connection to IDEXX, Antech, and Heska reference labs. In-house analyzer results flow directly into charts.
Telemedicine
Built-in video conferencing for remote consultations with specialists and clients.
Billing & Payments
Invoice generation, payment processing, and a built-in connection to Covetrus Payments for seamless checkout.
How Puppilot Syncs With Avimark
When a client calls, Puppilot syncs with Avimark in real time — no stale exports, no overnight batches. Here is exactly what data flows between the two systems during every conversation.
| Avimark Data | Sync Scope | What Puppilot Does |
|---|---|---|
| Patient Records Name, species, breed, age, weight | Full Sync | Identifies the pet on the call instantly — greets the client by name and confirms which pet they are calling about. |
| Medical History Diagnoses, surgeries, visit notes | Full Sync | Accesses the full chart during triage calls to give accurate information about recent treatments and ongoing conditions. |
| Medications & Vaccinations Current prescriptions, vaccine schedule | Full Sync | Answers questions about refills, checks due dates, and routes prescription requests to the appropriate staff member. |
| Appointments Upcoming, past, available slots | Full Sync | Checks real-time availability and books new appointments directly into Avimark's calendar — no double-booking. |
| Client Information Phone, email, address, preferences | Full Sync | Updates contact information when a client mentions a new phone number or address during the call. |
| Call Summaries Notes, triage urgency, action items | Full Sync | Logs a detailed call summary directly to the patient chart in Avimark, so your team sees exactly what was discussed. |
| Account Balances Outstanding invoices, payment status | Full Sync | Can inform the client about outstanding balances and route payment questions to your billing team. |
Setup in Minutes, Not Months
Because Avimark is an on-premise system, Puppilot connects through a lightweight local connector — a small application installed on your Avimark server. No hardware changes, no IT overhaul, no downtime.
Install the Connector
Our onboarding team walks you through a quick install on your Avimark server. It takes about 15 minutes and runs quietly in the background.
Configure Your Preferences
Choose which data Puppilot can read and write. Set up call routing rules, triage protocols, and your practice's scheduling preferences.
Go Live
Puppilot starts handling calls with full access to your Avimark data. Most practices are fully live within one business day.
Frequently Asked Questions
Does Puppilot work with Avimark?
Yes. Puppilot syncs directly with Avimark to read patient records, medical history, medication lists, and scheduling data in real time. Puppilot can also write back to Avimark — booking appointments, logging call summaries, and updating client contact information. The sync works with all actively maintained versions of Avimark.
Is Avimark cloud-based or on-premise?
Avimark is primarily an on-premise system that runs on a local server at your practice. Covetrus does offer cloud-hybrid features for some remote access. Because the core system is server-based, Puppilot connects through a lightweight local connector rather than a cloud API — ensuring real-time data access without relying on external servers.
What data syncs between Puppilot and Avimark?
Puppilot maintains a full sync with Avimark, giving it real-time access to the data it needs to handle calls with the same context your front desk team would have. This includes patient and client records, scheduling, medical history, and more. The sync is designed to be robust and deeply connected, so Puppilot can do more than just answer questions — it can take action on behalf of your practice during every call.
How long does setup take?
Most Avimark practices are fully live with Puppilot within one business day. The setup involves installing a small connector on your Avimark server (about 15 minutes), configuring your data access preferences and call routing rules, and a short training session with your team. Puppilot provides white-glove onboarding at no extra cost.
Will Puppilot slow down my Avimark system?
No. Puppilot's connector is designed to be lightweight and non-intrusive. It reads data through Avimark's existing database interface without adding meaningful load to your server. Your staff will continue using Avimark exactly as they do today — Puppilot simply reads from and writes to the same system in the background.
What happens during an internet outage?
If your clinic loses internet, Puppilot's cloud-based AI cannot reach your Avimark server. Calls will follow your configured fallback — typically routing to voicemail or your after-hours service. Once connectivity is restored, the sync resumes automatically with no data loss.
What if my Avimark version is older or customized?
Puppilot supports all actively maintained versions of Avimark. If you are running an older or heavily customized installation, our onboarding team will assess compatibility during setup and work with you to ensure a smooth connection. Contact us for a free compatibility check.
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