Puppilot Works With VIA
Sync your VIA data with Puppilot's AI front desk — so every call is informed by real-time patient records, scheduling, and medical history. No more putting clients on hold to look things up.
What Is VIA?
VIA is a veterinary practice management system made by VIA. It runs on-premise with a local server at your clinic, giving you direct control over your data. It is especially popular among small-to-medium practices clinics.
VIA Features
VIA is a full-featured practice management system. Here are the capabilities that Puppilot syncs with during every client call.
Electronic Medical Records
Electronic Medical Records.
Appointment Scheduling
Appointment Scheduling.
Client Communication
Client Communication.
Invoicing & Billing
Invoicing & Billing.
Inventory Management
Inventory Management.
On-Site Training & Data Conversion
On-Site Training & Data Conversion.
Reporting
Reporting.
Lab Connection
Lab Connection.
How Puppilot Syncs With VIA
When a client calls, Puppilot syncs with VIA in real time — no stale exports, no overnight batches. Here is exactly what data flows between the two systems during every conversation.
| VIA Data | Sync Scope | What Puppilot Does |
|---|---|---|
| Patient Records Name, species, breed, age, weight | Full Sync | Identifies the pet on the call instantly — greets the client by name and confirms which pet they are calling about. |
| Medical History Diagnoses, surgeries, visit notes | Full Sync | Accesses the full chart during triage calls to give accurate information about recent treatments and ongoing conditions. |
| Medications & Vaccinations Current prescriptions, vaccine schedule | Full Sync | Answers questions about refills, checks due dates, and routes prescription requests to the appropriate staff member. |
| Appointments Upcoming, past, available slots | Full Sync | Checks real-time availability and books new appointments directly into VIA's calendar — no double-booking. |
| Client Information Phone, email, address, preferences | Full Sync | Updates contact information when a client mentions a new phone number or address during the call. |
| Call Summaries Notes, triage urgency, action items | Full Sync | Logs a detailed call summary directly to the patient chart in VIA, so your team sees exactly what was discussed. |
| Account Balances Outstanding invoices, payment status | Full Sync | Can inform the client about outstanding balances and route payment questions to your billing team. |
Setup in Minutes, Not Months
Because VIA is an on-premise system, Puppilot connects through a lightweight local connector — a small application installed on your VIA server. No hardware changes, no IT overhaul, no downtime.
Install the Connector
Our onboarding team walks you through a quick install on your VIA server. It takes about 15 minutes and runs quietly in the background.
Configure Your Preferences
Choose which data Puppilot can access. Set up call routing rules, triage protocols, and your practice's scheduling preferences.
Go Live
Puppilot starts handling calls with full access to your VIA data. Most practices are fully live within one business day.
Frequently Asked Questions
Does Puppilot work with VIA?
Yes. Puppilot syncs directly with VIA to give its AI front desk real-time access to patient records, medical history, scheduling data, and more. The sync is fully two-way, so Puppilot can also take actions like booking appointments and logging call summaries back into VIA. The sync works with all actively maintained versions of VIA.
Is VIA cloud-based or on-premise?
VIA is primarily an on-premise system that runs on a local server at your practice. Because the core system is server-based, Puppilot connects through a lightweight local connector rather than a cloud API — ensuring real-time data access without relying on external servers.
What data syncs between Puppilot and VIA?
Puppilot maintains a full sync with VIA, giving it real-time access to the data it needs to handle calls with the same context your front desk team would have. This includes patient and client records, scheduling, medical history, and more. The sync is designed to be robust and deeply connected, so Puppilot can do more than just answer questions — it can take action on behalf of your practice during every call.
How long does setup take?
Most VIA practices are fully live with Puppilot within one business day. The setup involves installing a small connector on your VIA server (about 15 minutes), configuring your data access preferences and call routing rules, and a short training session with your team. Puppilot provides white-glove onboarding at no extra cost.
Will Puppilot slow down my VIA system?
No. Puppilot's connector is designed to be lightweight and non-intrusive. It syncs data through VIA's existing database interface without adding meaningful load to your server. Your staff will continue using VIA exactly as they do today — Puppilot simply syncs with the same system in the background.
What happens during an internet outage?
If your clinic loses internet, Puppilot's cloud-based AI cannot reach your VIA server. Calls will follow your configured fallback — typically routing to voicemail or your after-hours service. Once connectivity is restored, the sync resumes automatically with no data loss.
What if my VIA version is older or customized?
Puppilot supports all actively maintained versions of VIA. If you are running an older or heavily customized installation, our onboarding team will assess compatibility during setup and work with you to ensure a smooth connection. Contact us for a free compatibility check.
Puppilot Also Syncs With
Running a different PIMS? Puppilot connects to 130+ veterinary practice management systems.