Switching from OpenPhone (now Quo) to PupPilot
App-based business phone system, rebranded as Quo in September 2025 (openphone.com now redirects to quo.com), combining calls, texts, shared numbers, and an included AI voice agent (Sona) with usage-based AI pricing.
What is OpenPhone (now Quo)?
App-based business phone system, rebranded as Quo in September 2025 (openphone.com now redirects to quo.com), combining calls, texts, shared numbers, and an included AI voice agent (Sona) with usage-based AI pricing. Best for: Startups and small service teams that live in software, want shared numbers and modern texting, and are comfortable with an app-only phone system.
- Pricing: per user/month plus usage-based AI credits
- Phones: No desk phones — apps on computer/phone only; vendor states it does not support niche telecom hardware
- Veterinary fit: Multi-industry
| Feature | OpenPhone (now Quo) |
|---|---|
| Business VoIP Calling Infrastructure | Yes (US/CA included) |
| Number Porting Infrastructure | Yes (free, vendor-handled) |
| Desk Phones / Hardware Infrastructure | No (explicitly unsupported) |
| Fax Infrastructure | No (third-party fax service recommended) |
| E911 Management Infrastructure | Yes (911 with registered address; VoIP limitations) |
| Outage Failover Infrastructure | Partial (apps work on any network; no hardware failover) |
| Two-Way Business Texting Operations | Yes (US/CA; automated SMS $0.01/segment; 10DLC fees) |
| Missed-Call Text-Back Operations | Yes (auto-replies) |
| IVR / Call Routing Operations | Yes (multi-level phone menus, Business+) |
| Queues & Hold Operations | Not documented |
| Voicemail Transcription Operations | Yes (all plans) |
| Call Recording Operations | Yes (manual Starter; automatic Business+) |
| Call Analytics Operations | Yes (Business+) |
| Mobile / Desktop Apps Operations | Yes (iOS, Android, desktop, web) |
| Multi-Location Administration Operations | Partial (shared numbers/teams; no site constructs) |
| Veterinary-Specific Product Veterinary Context | No |
| Veterinary PIMS Integration Veterinary Context | No |
| Patient Chart Context on Calls Veterinary Context | No |
| Clinic Protocol Configuration Veterinary Context | No |
| AI Voice — Inbound Answering AI | Yes (Sona, included all plans, usage-billed) |
| AI Voice — Outbound Calls AI | No (Sona is inbound-only per vendor FAQ) |
| AI Appointment Booking AI | Partial (texts booking links mid-call; no direct system booking) |
| AI Call Summaries AI | Yes (AI call summaries/transcripts, Business+) |
| After-Hours AI Coverage AI | Yes (Sona 24/7) |
| Contextual Staff Handoff AI | Yes (live transfer to team + summaries in inbox) |
Verified August 2026 against OpenPhone (now Quo)'s public pages. Vendors change pricing and features; tell us if something is out of date.
Where OpenPhone (now Quo) Stands Out
Sona, a 24/7 inbound AI voice agent included on every plan with usage-based credits, wrapped in a genuinely modern collaborative inbox — plus $105M in fresh growth financing behind an AI front-office positioning. Strengths practices cite: Modern shared-number inbox for calls and texts with strong team collaboration; Sona AI agent included on all plans (answers 24/7, FAQs, lead capture, live transfer, mid-call texting of booking links); AI call summaries, transcripts, and auto-replies to missed calls; Transparent per-user pricing from $15/user/mo annual with monthly options; Broad software integrations (HubSpot, Salesforce, Zapier, API) on upper tiers.
Considerations Before You Buy
No desk phone or telecom hardware support — vendor explicitly positions against desk phones, which most clinic front desks still rely on; No native fax; vendor suggests pairing a third-party fax service; Sona is inbound-only, answers on missed/routed calls, and books via texted links rather than writing appointments into any practice system; No veterinary PIMS integrations, chart context, or clinic protocol handling; AI calls are usage-billed after 10 free calls/month (~$0.45-$1.00 per call), so heavy call volume adds cost. Pricing basis: per user/month plus usage-based AI credits; published pricing: Starter $15, Business $23, Scale $35 per user/month billed annually ($19/$33/$47 monthly); Sona AI usage tiers $0 (10 calls) to $199/mo (600 calls), overages $0.45-$1.00/call; extra numbers $5/mo; contract model: Monthly or annual billing; cancel anytime; 7-day free trial.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
Quo proves SMBs want an AI front office, but it stops at generic answering — PupPilot adds what a vet clinic actually needs: desk phones, fax, and an AI agent that reads the PIMS, books real appointments, and writes back to the patient record.
What switching looks like
Your numbers port to PupPilot in a managed 10-step migration, with your old and new lines running in parallel until cutover. Port first, cancel second. Export your texting history and recordings before you cancel, and bring your hardware inventory to onboarding — standard SIP desk phones can usually be re-provisioned, and desk phones are included with every plan either way. The full checklist is on how switching works; unlimited business texting is registered on your number at cutover.
OpenPhone (now Quo): Common Questions
Is OpenPhone (now Quo) veterinary-specific?
Multi-industry. PIMS support: None documented.
How much does OpenPhone (now Quo) cost?
Pricing basis: per user/month plus usage-based AI credits. Published pricing: Starter $15, Business $23, Scale $35 per user/month billed annually ($19/$33/$47 monthly); Sona AI usage tiers $0 (10 calls) to $199/mo (600 calls), overages $0.45-$1.00/call; extra numbers $5/mo. Hardware: No desk phones — apps on computer/phone only; vendor states it does not support niche telecom hardware. Contract: Monthly or annual billing; cancel anytime; 7-day free trial. Check the vendor's site for current terms.
What is the difference between OpenPhone (now Quo) and PupPilot?
Quo proves SMBs want an AI front office, but it stops at generic answering — PupPilot adds what a vet clinic actually needs: desk phones, fax, and an AI agent that reads the PIMS, books real appointments, and writes back to the patient record.
Can we keep our phone number when we leave OpenPhone (now Quo)?
Yes — port first, cancel second. Under FCC rules a simple port must complete within one business day, and a carrier cannot refuse to port a number over an unpaid balance or termination fee. PupPilot manages the port and runs your old and new lines in parallel until cutover.