Veterinary scheduling software for booking by phone and online
PupPilot books appointments on the call. It checks your schedule in your practice-management system, offers times that follow your rules, and writes the appointment back. Clients can reschedule by text, and when they’d rather book online, PupPilot sends them to your booking link from a call, the website chat or your website.
Available 24/7
Hear it live before you book
Talk to PupPilot AI in your browser. Book an appointment, describe an after-hours emergency, or ask for a person.
No signup. Speak or type. All four assistants
Booked on the call, in your practice-management system
On a call, PupPilot AI books into your practice-management system. It sees the same schedule your front desk does, offers times that follow your rules, matches the appointment type to the right provider and writes the appointment back before the call ends. Scheduling appeared in 35.6% of business-hours phone items in PupPilot Research's analysis of why pet owners call the vet.
Your calendar, your rules
Clinic calendar
A clinic calendar with day and week views, booking, rescheduling and cancellation.
Appointment types
Your own appointment types, with an explanation the assistant uses when a caller asks.
Scheduling rules
Scheduling rules, notices, and windows where the assistant must not book.
Right provider, right length
Each appointment type goes to the right provider for the right length of time. A senior wellness exam gets the right doctor and time block, and a nail trim doesn't take a doctor's appointment slot.
Confirmed by your team
Appointments PupPilot books appear for your team to confirm.
- Appointments confirmed back to the clinic, automatically for the types you choose.
Reschedules by text
A client who texts "can we do 3pm instead?" gets rescheduled by PupPilot AI on the spot. It finds the existing booking, writes the change to your practice-management system and confirms it by text. Clients who call to move or cancel an appointment get the same on the phone. More on texting is on the veterinary text messaging page.
Veterinary online booking through your own booking link
PupPilot works with the online booking link your clinic already has, from your practice-management system or your booking tool. It texts the link during a call, offers it in the veterinary website chat and puts it on your website.
PupPilot's own booking page Beta
For clinics whose system has no online booking.
Appointment deposits
For the appointment types you choose, PupPilot can ask for appointment deposits when the appointment is booked and text the client a link to pay.
Reminders and confirmations
Appointment reminders go out by text and email, drawn from your schedule, and never two for the same visit. A confirmation request asks the client to reply and confirm, replies land in your inbox, and when a client asks to move the visit, PupPilot AI can reschedule by text and write the change to your practice-management system. Vaccine and heartworm reminders, campaigns and the rest are on the veterinary reminder software page.
New clients and new patients
PupPilot AI books new clients on the first call, as well as the clients you already have. For existing clients, it pulls up their records and books accordingly.
- A brand-new client booked on the call and created in your system as it happens, where your system supports it.
Works with your practice-management system
Live booking works with every practice-management system that supports it. PupPilot reads your schedule, books during the call and writes the appointment back, so it's in your system before the client hangs up. Every system PupPilot connects to is on the veterinary PIMS integrations page.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Questions clinics ask
Can PupPilot book directly into our practice-management system?
Yes. On a call, PupPilot AI books into your practice-management system and writes the appointment into your real calendar. Live booking works with every practice-management system that supports it. PupPilot sees the same availability your front desk does and respects your scheduling rules: blocked times, provider preferences and appointment type durations.
Which appointment types can it book?
Your own appointment types. Each one carries an explanation PupPilot AI uses when a caller asks, and PupPilot matches it to the right provider and length, whether it's a wellness exam, a sick visit, a surgical consult or a follow-up. Your scheduling rules decide when each type can be booked.
Can clients book online?
Yes, through your online booking link. PupPilot works with the link your clinic already has, from your practice-management system or your booking tool, and texts it during a call, offers it in the website chat and puts it on your website.
What if our practice-management system has no online booking?
PupPilot's own booking page is made for clinics whose system has no online booking. Beta You can join the waitlist on this page.
What happens after hours?
PupPilot AI keeps booking. It answers after-hours calls, books from the same schedule and rules your team uses and writes each appointment to your practice-management system, so your front desk starts the morning with the bookings already on the calendar. Clients can also reschedule by text or use your online booking link at any hour.
Can we keep it from booking surgery slots?
Yes. Your scheduling rules include blocked times and windows where PupPilot AI must not book, so surgery slots stay with your team. It also follows provider preferences and the length of each appointment type, so a nail trim doesn't take a doctor's appointment slot.
Does it handle new clients?
Yes. PupPilot AI books a brand-new client on the call and, where your system supports it, creates the client in your practice-management system as it happens. For existing clients, it pulls up their records and books accordingly.