Every Conversation Informed by the Chart
Medical Intelligence is what makes PupPilot different. Real-time access to patient records means the AI references specific medications, lab results, surgical history, and treatment plans in every conversation.
Chart-Aware AI Conversations
Unlike generic AI assistants, PupPilot reads your PIMS in real time. When a client calls about their dog's post-op care, PupPilot knows what surgery was performed, what medications were prescribed, and what the discharge instructions said. Every answer is specific to the patient — not a generic script.
- Real-time PIMS read access
- Medication & dosage awareness
- Procedure-specific context
Not Just AI — AI With Context
Generic AI assistants can tell a caller what a medication does. PupPilot can tell them that their specific pet is on that medication, at what dose, prescribed by which doctor, and when it was last refilled. That's the difference between a helpful call and a truly informed one.
Lab Results, Explained in Context
When a client calls about blood work, PupPilot doesn't just read numbers. It contextualizes results against the patient's history — noting trends, comparing to previous values, and flagging what the veterinary team has already addressed in their notes.
Surgical History Informs Every Post-Op Call
After surgery, clients have questions. PupPilot reads the surgical report, discharge instructions, and prescribed medications to answer with specificity — not generic post-op boilerplate, but the discharge instructions your team wrote for exactly what happened in the OR.
Knows When It Doesn't Know
Medical Intelligence includes knowing the boundaries. When a question requires clinical judgment that goes beyond what the record can answer, PupPilot transparently tells the client and routes to your team — with all the context captured from the conversation.
Clients, Patients and Records
Households and Pets
Households, people and pets in one place, with duplicates merged.
Contact Preferences
Contact preferences honored on every channel.
Patient Timeline
A patient timeline built automatically from the records you upload.
Patient Summaries
Plain-language patient summaries and trends, with the source document one click away.
Records Retrieval
Records chased from referring practices by email or phone, sorted on arrival, and filed.
A Clinic Email Address
A dedicated clinic email address that pulls reports out of your practice management system.
Client Base Kept Current
Your client and patient base imported to start, then kept current.
We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.
Common Questions About Medical Intelligence
What medical data does PupPilot access?
PupPilot can access patient demographics, medical history, current medications, lab results, vaccination records, surgical reports, discharge instructions, and appointment history — depending on what your PIMS makes available through its connection.
Is the medical data secure?
All data transfers between your PIMS and PupPilot are encrypted in transit and at rest. We maintain SOC 2 compliance practices. Patient data is accessed in real-time during calls and is not stored permanently outside your PIMS.
Can the AI make medical recommendations?
PupPilot references what your veterinary team has already documented — it relays existing diagnoses, prescribed treatments, and documented instructions. It does not make independent medical recommendations. When a question requires clinical judgment, it routes to your team.
What if there's an error in the medical record?
PupPilot reads what's in the chart. If a client questions information that seems wrong, the AI notes the discrepancy and flags it for your team to review, rather than trying to resolve it independently.
How quickly does it access the records?
Medical record lookups happen in real time during the conversation. There's no delay — the AI pulls patient data as soon as the caller is identified, typically within the first few seconds of the call.