The AI Front Desk Built for Veterinary Surgery
Surgical practices juggle referral intake, pre-op coordination, surgical scheduling, post-op check-ins, and rehab referrals — all while the phone keeps ringing. Puppilot handles the communication so your surgical team can stay in the OR.
Built for the High-Stakes Pace of Surgical Practices
Veterinary surgery practices handle some of the most time-sensitive and emotionally charged communication in the industry — frantic owners calling about post-op complications, referring vets coordinating urgent surgical consults, and patients needing precise pre-op instruction delivery. Puppilot manages the entire surgical communication lifecycle from referral to recovery.
- Surgical referral intake with pre-op coordination
- 24/7 post-op complication triage
- Proactive discharge follow-up calls
Surgical Referral Intake That Captures Everything
Orthopedic referrals need radiographs and gait assessments. Soft tissue cases need imaging and bloodwork. Neurosurgery requires MRI reports and neurological exam findings. Puppilot walks referring veterinarians through surgery-specific intake protocols, collects all required diagnostics, and routes the case to the correct surgical team — so your surgeons get complete case files before the first consult.
24/7 Post-Op Triage for Anxious Owners
The first 48 hours after surgery generate the most calls — owners worried about swelling, appetite, incision appearance, and activity restrictions. Puppilot answers these calls around the clock with full access to the patient's surgical notes, post-op instructions, and medication details. It provides specific guidance based on the procedure performed and escalates genuine complications to your on-call surgeon with full context.
Pre-Op, Surgery Day, and Follow-Up — All Scheduled in One Call
Surgical cases require a sequence of appointments: initial consult, pre-operative bloodwork, surgery day, suture removal, and rehabilitation referral. Puppilot books from your real-time surgical calendar, coordinates the full appointment sequence, delivers tailored pre-op fasting and medication instructions, and sends day-of reminders — eliminating scheduling confusion and no-shows.
Proactive Discharge Calls and rDVM Updates
After every surgery, Puppilot automatically contacts pet owners with discharge follow-up calls — checking on recovery, reinforcing post-op instructions, and scheduling recheck appointments. Referring veterinarians receive surgical outcome reports and discharge summaries without having to call your office. Your surgical team stays informed on which patients need attention, not which phone calls to return.
AI Veterinary Answering Service for Surgical Practices
Surgical practices need communication support that understands the difference between a routine suture-removal question and a post-op emergency. PupPilot's veterinary answering service connects to your PIMS to handle calls with full surgical context — managing referral intake, pre-op coordination, post-op triage, and rDVM updates — so your team can focus on patient care.
Explore Our Veterinary Answering ServiceQuestions About Puppilot for Surgical Practices
How does Puppilot handle surgical referral intake?
Puppilot uses surgery-specific intake protocols that collect the right diagnostics, imaging, and clinical history based on the procedure type. Orthopedic referrals prompt for radiographs and lameness history, while soft tissue cases collect imaging and bloodwork. Incomplete referrals are flagged and the referring clinic is contacted automatically for missing records.
Can Puppilot triage post-operative complications after hours?
Yes. Puppilot answers post-op calls 24/7 with access to the patient's surgical notes, procedure details, and post-op instructions. It provides specific guidance based on the surgery performed — distinguishing normal post-operative recovery from genuine complications. True emergencies are escalated immediately to your on-call surgeon with full context.
Does Puppilot handle pre-operative instruction delivery?
Yes. When a surgery is scheduled, Puppilot automatically sends pre-op instructions to pet owners — including fasting requirements, medication hold instructions, and arrival times. It sends reminders before the procedure and can answer follow-up questions about preparation, reducing day-of cancellations and complications.
Can Puppilot make outbound follow-up calls after surgery?
Yes. Puppilot proactively calls pet owners after discharge to check on recovery, reinforce post-op care instructions, answer questions about medications and activity restrictions, and schedule recheck appointments. Referring veterinarians also receive automated surgical outcome reports and discharge summaries.
Is Puppilot available around the clock for our surgical practice?
Yes. Puppilot provides 24/7/365 coverage — handling after-hours post-op calls, weekend referral intake, and early-morning surgery-day questions. Your surgical team never misses a referral or leaves a worried owner without answers, regardless of when they call.
Does Puppilot coordinate with rehabilitation facilities?
Puppilot can include rehabilitation referral information in post-surgical discharge communications and help schedule initial rehab evaluations when your surgical team recommends post-operative rehabilitation. It ensures the rehab facility receives the surgical summary and recovery protocol.