Coming Soon

Cut the Cord — Replace Your Clinic Phone System

PupPilot is becoming a full clinic phone system. Bring your numbers, drop your carrier, and run every line through chart-aware AI. Built to replace Weave, RingCentral, and the legacy PBX in your closet — without the bundled-software bloat or per-seat sticker shock.

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Coming Soon

One System for Calls, AI, and Your PIMS

Most veterinary clinics run two phone stacks: a legacy carrier or unified-comms platform (Weave, RingCentral, Vonage, or an on-prem PBX) for the hardware and dial tone, and an AI receptionist layered on top to actually answer the calls. PupPilot is collapsing that into one. Bring your numbers, port them to PupPilot, and the same chart-aware AI that already answers your overflow now owns the entire phone system — IVR, hold queues, transfers, voicemail, and call recording included.

📞 Bring your existing numbers — number portability included
🧠 Every call routes through chart-aware AI by default
💵 Per-doctor pricing — no per-seat or per-minute carrier games

Drop the Carrier, Keep Your Numbers

PupPilot Phone System ports your existing clinic numbers — main line, after-hours line, fax DID, and any direct lines for individual doctors. Once ported, every inbound call hits PupPilot first. The AI either resolves it, books it into the PIMS, or warm-transfers to the right person on your team. No more paying Weave or RingCentral $300+ per month for a dial tone you only use to forward to the AI anyway.

Chart-Aware From the First Ring

When the call connects, PupPilot already knows who's calling. Caller ID matches against the PIMS, the patient chart loads in real time, and the AI greets the client by name with the context of the last visit, the active prescriptions, and any standing protocols for that patient. Weave's call pop shows a name on screen. PupPilot does the conversation.

Smart Routing, IVRs, and Hold Queues — Configured by Conversation

Traditional phone systems make you build call trees in a 1990s admin panel. PupPilot builds the routing rules from how you describe the clinic — "send refills to the tech queue, send post-op concerns to the on-call vet, send vaccine questions to the front desk." The AI handles the IVR, the hold queue, the after-hours fallback, and the voicemail-to-PIMS transcription itself. No menu maze, no IT consultant, no per-seat license.

Per-Doctor Pricing, Not Per-Seat

Weave's bundle starts around $249 per month and scales with seats, locations, and add-ons. RingCentral charges $25 to $50 per user per month. PupPilot's phone system is part of Full Service — $125 per doctor per month, no per-seat fees, no minute caps, no separate carrier invoice. The AI is the receptionist, the IVR, the voicemail, and the routing engine. You pay for the doctors you have, not the headsets at the front desk.

Tuesday 11:42 AM | Returning client calls the main clinic number — phone system handles routing end-to-end

11:42 AM Client: Hi, this is Mark Reyes — I'm calling about Bailey's surgery on Friday. I want to ask Dr. Park a quick question before we come in.

11:42 AM PupPilot: Hi Mark — I have Bailey's pre-op chart up. She's scheduled with Dr. Park at 8:30 AM Friday for the dental extraction, and her pre-anesthetic bloodwork came back clean yesterday. Dr. Park is in surgery until 12:30, so I can either get you onto her standard tech line for clinical questions, or I can take a detailed message and have Dr. Park call you back during her lunch block at 12:45. Which works?

PupPilot picks up the main clinic line (no human at the front desk needed), pulls Bailey's chart on caller-ID match, recognizes the in-flight surgical case, and routes intelligently based on the doctor's calendar. There's no separate VoIP system in the loop — PupPilot owns the line.

11:43 AM Client: Callback at 12:45 is perfect. The question is just about whether to hold her morning insulin.

11:43 AM PupPilot: Got it — I've put a callback on Dr. Park's 12:45 block with the question pre-noted on Bailey's chart: "Hold AM insulin pre-op?" She'll call you at this number. If you don't hear from her by 1:15, call back and I'll page her directly.

What the PupPilot Phone System Replaces

Inbound Lines & DIDs

Main clinic number, after-hours line, doctor direct lines, and fax DID — all ported and managed in one place.

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IVR & Call Routing

AI-driven routing instead of a touch-tone menu tree. Configurable in plain English, not admin panels.

Outbound Calling

Confirmations, recall calls, refill ready notifications — all dialed from the same line clients see on caller ID.

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After-Hours Voicemail

Voicemail-to-PIMS transcription with chart-aware triage on every message — not a black-box .wav file.

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Live Transfer to Staff

Warm transfers with a context modal so your team picks up already briefed on caller, patient, and reason.

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Call Recording & Compliance

Searchable, transcribed call archive with audit trail — no separate compliance vendor required.

We used to lose clients after hours when they went to voicemail. Now every single call gets answered with actual medical context. Our clients are thrilled about the experience.

Dr. Marc Smith Practice Owner & Veterinarian, Natchez Trace Veterinary Services

1 stack phone system + AI on one platform

Already On PupPilot? You're Already on the Roadmap.

If your clinic is on PupPilot Full Service today, the phone system rolls out as an in-place upgrade — no platform migration, no new contract, no separate onboarding. Existing routing rules, escalation logic, and PIMS integrations carry over. We'll port your numbers, mirror your current call flow on the new stack, and run them in parallel until you're ready to flip the carrier off.

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Common Questions About the PupPilot Phone System

When is the phone system available?

The phone system is in early access with a small group of design partner clinics in 2026. General availability is rolling out through the year — join the waitlist to get a slot. PupPilot Full Service customers will be prioritized.

Can I keep my existing phone numbers?

Yes. Number portability is included in the rollout. Bring your main clinic line, after-hours line, fax DID, and any per-doctor direct numbers. We handle the LOA paperwork with your current carrier and run the lines in parallel until the cutover.

How does this compare to Weave's phone system?

Weave bundles VoIP, texting, reviews, payments, and email marketing into a multi-industry platform. PupPilot bundles VoIP, AI call answering, chart-aware routing, voicemail-to-PIMS, and warm transfer into a veterinary-only stack. If you want loyalty programs and email marketing, Weave is broader. If you want every call answered by AI that actually reads your patient charts, PupPilot is deeper.

Do I need new desk phones or hardware?

No. The phone system is software — your team takes calls in PupPilot's web app on the same laptops they already use, plus optional desk-phone or softphone integration if you want a dial pad on a deskset. Most clinics drop their existing handsets entirely once they're live.

What about emergency calling, e911, and compliance?

E911 location registration is included for every ported line and every endpoint. Call recording is on by default with a configurable retention policy, and the call archive is searchable, transcribed, and audit-logged. We'll publish the full compliance brief at GA.

Is this an extra add-on cost?

No. The phone system is part of PupPilot Full Service at $125 per doctor per month. There's no per-seat license, no per-minute overage, and no separate carrier bill once your numbers are ported. The only third-party costs are inbound toll-free minutes (if you use a toll-free DID) at carrier pass-through rates.