Professional Phones, Included and Provisioned
Every PupPilot plan includes professional desk phones — configured for your clinic before they ship, ready to plug in. Higher quarterly commitment levels include more hardware. No procurement project, no IT consultant.
Hardware That Comes With the Plan
PupPilot includes professional desk phones with every plan — provisioned for your clinic's call flows before they arrive, so installation is plugging in a cable. The principle is simple: every plan includes professional phones, and higher quarterly commitment levels include more hardware for the clinic. Desk phones, the desktop app, and mobile all run on the same system, so every seat in the clinic — and the on-call doctor at home — works the same lines.
- Desk phones included with every plan
- Provisioned and shipped ready to plug in
- More hardware at higher commitment levels
- Desk, desktop, and mobile on one system
Device Options for Every Corner of the Clinic
Front Desk Phones
Professional desk sets for reception — multi-line, with your routing, queues, and transfers pre-configured.
Cordless Handsets
For treatment areas and exam rooms, so techs answer transfers without walking back to the desk.
Conference & Shared Spaces
Speakerphone options for offices and huddle rooms on the same clinic lines.
Desktop & Mobile Apps
Every plan includes softphone access — the front office, the back office, and the on-call vet all reachable on the same system.
Provisioned Before It Ships
Phones arrive configured: your lines, your ring groups, your voicemail boxes, your speed dials. During onboarding we map your current call flow, mirror it on the new hardware, and run both systems in parallel until cutover — so the day the phones go live is uneventful, which is the point.
Included and Professionally Provisioned — Not 'Free Phones'
Vendors that advertise free phones usually mean hardware locked behind an annual contract you discover later. PupPilot's model is stated up front: every plan includes professional phones, and higher quarterly commitment levels include more hardware. The trade is transparent — commitment unlocks hardware; pay-as-you-go keeps you flexible.
See How Pricing WorksCoverage, Replacement, and Support
Hardware issues are our problem, not a warranty claim you chase with a manufacturer. One support line owns the phone, the line, the routing, and the AI — if a device fails, we handle the replacement; if something's misbehaving, there's no vendor ping-pong about whose fault it is.
Hardware & Devices: Common Questions
Are desk phones really included?
Yes — every PupPilot plan includes professional desk phones, provisioned and shipped ready to plug in. Higher quarterly commitment levels include more hardware for the clinic. Exact device counts for your clinic are part of your quote.
What does my clinic need to run them?
Standard business internet and a network port (or Wi-Fi, depending on device) per phone. We review your network during onboarding before anything ships, so there are no surprises on install day.
Can we keep our existing handsets?
Bring your current hardware inventory to onboarding — we review what you have and what the transition should look like. Many clinics run their old system in parallel through cutover and retire it once the included phones are live.
What if a phone breaks?
Contact PupPilot support — the hardware is part of the service, so replacement is handled by us rather than through a third-party warranty process.
Do remote or mobile staff need hardware?
No. The desktop and mobile apps are included in every plan, so relief vets, remote CSRs, and the on-call doctor use the same lines and see the same context without a physical phone.