Nextiva — After-Hours Setup
How to forward after-hours calls to PupPilot on Nextiva.
How Nextiva Works
Nextiva is a general-purpose UCaaS platform. Call routing is managed through the Nextiva Voice Admin Dashboard. Key concepts: Call Flows (visual routing builder), Business Hours Schedules, Call Groups (Nextiva's term for hunt groups), and Auto Attendant.
Call Flow
Open Hours
Caller
Main Number
Auto Attendant
Desk phones ring
After Hours
Caller
Main Number
Auto Attendant
Forward
PupPilot answers
Setup Steps
1
Log in to Nextiva Voice Admin
Sign in to the Nextiva Voice Admin Dashboard.
2
Navigate to Call Flows
Go to
Communication → Call Flows and select your main number's call flow (or create one).3
Set Business Hours
Add a Business Hours node to your call flow. Define your clinic's hours (e.g., Mon–Fri 8 AM – 6 PM).
4
Configure After-Hours Routing
In the after-hours branch, add a Forward to External Number action and enter your PupPilot phone number.
5
Save and Test
Save the call flow. Call your main number after hours to verify PupPilot answers.
Important Notes
- Nextiva's call flow builder is visual — you can drag and connect nodes similar to GoTo Connect.
- Holiday schedules can be added as separate nodes in the call flow.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Check that the call flow has the correct PupPilot number in the forwarding action. Verify the business hours schedule is accurate. |
| Call flow changes not taking effect | Make sure you saved the call flow. Changes are not applied until saved and published. |
| Call Group doesn't ring desk phones | Verify the call group has members and a DID assigned. Check at Users → Call Groups. |
| Calls loop between PupPilot and your system | The call group's no-answer fallback is forwarding to PupPilot. Change it to voicemail. |