Emitrr — After-Hours Setup
How to forward after-hours calls to PupPilot on Emitrr.
How Emitrr Works
Emitrr is a cloud VoIP platform with a web dashboard at app.emitrr.com. Call routing, IVR, and queue groups are all managed under Settings → Phone Settings. The key concepts for this setup are Call Forwarding, Call Queue Groups (teams of phones that ring together), and Business Hours (time-based routing).
Call Flow
Open Hours
Caller
Main Number
Call Queue Group
Staff answers
After Hours
Caller
Main Number
Forward
PupPilot answers
Setup Steps
1
Log in to Emitrr
Go to app.emitrr.com and sign in.
2
Set Business Hours
Go to
Settings → Phone Settings and make sure your Business Hours are correct.3
Set After-Hours Forwarding
In the after-hours call handling section, set the action to Forward to External Number → enter the PupPilot phone number.
4
Save and Test
Call your main number after-hours — PupPilot should answer.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Check forwarding is enabled at Settings → Phone Settings → Call Forwarding. Verify PupPilot number. |
| Desk phones still ring (Day Agent) | Forwarding may not be set to "Forward all calls." It might be conditional only. |
| Internal number doesn't ring | Queue group has no DID or no members. Check Call Queue Groups. Contact Emitrr Support if DID needed. |
| Calls loop | Queue group's no-answer forwards to PupPilot. Change to voicemail. |