Mango Voice — After-Hours Setup
How to forward after-hours calls to PupPilot on Mango Voice.
How Mango Voice Works
Mango Voice uses a visual Switchboard — a drag-and-drop editor where you build your call flow by connecting objects (like "Start", "Ring Group", "External Transfer", "Schedule", "Leave Voicemail"). Each phone number in your account has its own Switchboard. This is where all routing changes happen.
Call Flow
Open Hours
Caller
Main Number
Switchboard
Ring Group
Staff answers
After Hours
Caller
Main Number
Switchboard
Schedule
External Transfer
PupPilot
Setup Steps
1
Open your Switchboard
Log in to admin.mangovoice.com and open the relevant Switchboard from the Admin Portal.
2
Add a Schedule object
Add a Schedule object to the Switchboard. Configure it with your open hours and any overrides. The Schedule object routes calls by Open, Closed, and optionally Holiday paths.
Connect Start to the Schedule object. Route the Open path to your existing call flow (e.g., a Transfer and Continue targeting your Ring Group). Route the Closed path to an External Transfer block (next step).
3
Add an External Transfer block
Drag an External Transfer block onto the canvas. In the Number field, enter the PupPilot phone number. Connect the Schedule's Closed output to this block.
4
Save and Test
Click Save on the Switchboard. Call your main number after-hours — PupPilot should answer.
Important Notes
- "Require 1 to Connect" is critical — without it, unanswered forwarded calls go to the recipient's personal voicemail instead of your clinic voicemail.
- Unconnected flows end the call automatically. It is recommended to end every path at a Leave Voicemail, External Transfer, or Hang Up object.
- Use the Holidays section in your schedule for holiday closures and the Override feature for one-time changes.
- You can minimize objects on the switchboard by clicking the arrow in the upper-right corner of each object to keep the layout clean.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Check the Switchboard — make sure Start connects directly to the External Transfer block with the correct PupPilot number. |
| Desk phones still ring (Day Agent) | The public number's Switchboard still has a Ring Group in the path. Remove it; Start should go straight to External Transfer. |
| Internal number doesn't ring | Second number may not have a Switchboard configured, or the Ring Group has no members. Build the Switchboard per Part B. |
| Calls loop | Internal number's Switchboard has an External Transfer to PupPilot. Remove it. Timeout should go to Voicemail only. |