PetDesk Phones — After-Hours Setup
How to forward after-hours calls to PupPilot on PetDesk Phones.
How PetDesk Phones Works
PetDesk Phones is a vet-specific VoIP system with PIMS integration. Call routing is managed through the PetDesk admin dashboard under Settings → Phone. Key concepts: Ring Groups (teams of phones that ring together), Business Hours routing, and After-Hours routing rules.
Call Flow
Open Hours
Caller
Main Number
Ring Group
Staff answers
After Hours
Caller
Main Number
Forward
PupPilot answers
Setup Steps
1
Log in to PetDesk
Sign in to your PetDesk admin dashboard.
2
Go to Phone Settings
Navigate to
Settings → Phone.3
Set After-Hours Forwarding
In the After-Hours call handling section, set the action to Forward to External Number and enter the PupPilot number.
Make sure your business hours are correct so PetDesk knows when "after hours" starts.
4
Save and Test
Call your main number after-hours — PupPilot should answer.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Check forwarding is set for both Open and Closed hours. Verify PupPilot number. |
| Desk phones still ring (Day Agent) | Open-hours routing still goes to Ring Group. Change to Forward to External Number. |
| Internal number doesn't ring | Ring Group has no DID or no members. Contact PetDesk Support. |
| Calls loop | Internal number forwards to PupPilot on no-answer. Change to voicemail. |