Day Agent / Live Transfer Guides
Let PupPilot handle all inbound calls and transfer callers to your team when needed. Two numbers, one seamless flow.
How the Day Agent Works
Day Agent mode requires two phone numbers: your public number (which always forwards to PupPilot) and an internal number (which PupPilot uses to transfer callers back to your staff). This setup ensures PupPilot handles every call while your team stays reachable for live transfers.
What You'll Need
- Your PupPilot number — provided during onboarding
- Admin access to your phone system — to configure forwarding
- A second phone number or DID — for PupPilot to transfer calls back to your front desk
Prevent Call Loops
Your internal number must never forward to PupPilot on no-answer. Set its fallback to voicemail — otherwise calls will bounce between PupPilot and your phone system endlessly.
Vet-Focused Phone Systems
Phone systems designed specifically for veterinary practices.
Weave
Vet-FocusedSelf-service setup · ~15 minutes
Mango Voice
Vet-FocusedSelf-service setup · ~20 minutes
Emitrr
Vet-FocusedSelf-service setup · ~20 minutes
Otto + Axion
Vet-FocusedSupport-assisted setup · ~20 minutes (support call)
PetDesk Phones
Vet-FocusedSelf-service setup · ~20 minutes
Vetcelerator
Vet-FocusedSupport-assisted setup · ~20 minutes (support call)
General Phone Systems
Business phone systems used across many industries.
8x8
GeneralSelf-service setup · ~15 minutes
Dialpad
GeneralSelf-service setup · ~15 minutes
GoTo Connect
GeneralSelf-service setup · ~15 minutes
Nextiva
GeneralSelf-service setup · ~15 minutes
Zoom Phone
GeneralSelf-service setup · ~15 minutes
Ooma
GeneralSelf-service setup · ~15 minutes
Grasshopper
GeneralSelf-service setup · ~10 minutes
Microsoft Teams Phone
GeneralIT-assisted setup · ~20 minutes
ATS / Wildix
GeneralSupport-assisted setup · ~15 minutes (plus ATS response time)
Community Phone
GeneralSupport-assisted setup · ~15 minutes
Legacy PBX (Avaya, Mitel, etc.)
GeneralIT-assisted setup · ~15 minutes (plus vendor response time)
Phone.com
GeneralSelf-service setup · ~15 minutes
Talkroute
GeneralSelf-service setup · ~10 minutes
Traditional Landlines (AT&T, Spectrum, etc.)
GeneralSelf-service setup · ~10 minutes
Voicecom / NEC
GeneralSupport-assisted setup · ~15 minutes (plus Voicecom response time)
Don't see your phone system?
Day Agent mode works with most VoIP systems that support call forwarding and a second phone number. Contact our team for help.
Contact our team →