Community Phone — Day Agent Setup

How to set up PupPilot as your full-time AI receptionist on Community Phone with live transfer.

Admin Portal dashboard.communityphone.org

Support 1-866-582-7177

Setup Support-assisted setup · ~15 minutes

Support-Assisted Setup

Community Phone has limited features. Time-based forwarding may require manual toggling or support assistance. For Day Agent mode, you'll need a second phone line.

How Community Phone Works

Community Phone is a wireless landline replacement that uses cellular networks to provide phone service without internet. The device plugs into a wall outlet and connects to existing landline phones. It has a simple web dashboard at dashboard.communityphone.org with basic call forwarding. Key limitation: no ring groups, IVR, or auto-attendant — just basic single-line forwarding.

Call Flow

Inbound

Caller

Main Number

Forward

PupPilot answers

Transfer-back

PupPilot

Dials Internal Number

Staff phones ring

Staff answers

Two numbers: the public number (forwards to PupPilot) and a separate line for staff transfers. Community Phone is single-line — you need a second device or phone line.

Part A — Forward Your Public Number to PupPilot

Enable Call Forwarding

Log in to dashboard.communityphone.org. Go to Call Forwarding → Enable → Enter your PupPilot phone number. Save changes.

Alternative: Request Support Setup

Call 1-866-582-7177 and request: "Please enable unconditional call forwarding to [PUPPILOT NUMBER]."

Test

Call your Community Phone number. PupPilot should answer. Your physical phones should remain silent.

Part B — Set Up Your Internal Number

Since Community Phone is a single-line system with no ring groups, you'll need a separate phone line for PupPilot to transfer calls back to your staff. Options: a second Community Phone device, a cell phone, or a separate VoIP line.

Prevent Call Loops

The internal/transfer-back number must NOT forward to PupPilot on no-answer. Set the fallback to voicemail to prevent call loops.

Choose Your Internal Number

Option A (Recommended): Order a second Community Phone device and number by calling 1-866-582-7177. Option B: Use an existing separate phone line (cell phone, VoIP, or another landline).

Configure Voicemail Fallback

Ensure the second line's no-answer behavior is set to voicemail only — no forwarding to PupPilot or your main number.

Share the Number with PupPilot

Provide the second line's phone number to your PupPilot contact for call transfers.

Test Transfer-Back Calls

Have PupPilot call the internal number. Your staff phones should ring. If unanswered, should go to voicemail — not PupPilot.

Test the Full Flow

Call your public number

PupPilot should answer. Your physical phones should remain silent.

Call your internal number

Your staff phones should ring. Pick up — the call connects.

Call your internal number and don't answer

Should go to voicemail, NOT back to PupPilot.

Troubleshooting

Issue	Fix
Calls don't reach PupPilot	Log in to the dashboard and verify call forwarding is enabled with the correct PupPilot number. Contact Community Phone support if the setting isn't available.
Can't set up automatic after-hours forwarding	Community Phone may not support automatic time-based forwarding. You may need to manually toggle forwarding on/off daily via the dashboard, or use the Day Agent (24/7) option instead.
No internal number available for transfers	Order a second Community Phone device, use a cell phone number, or set up a VoIP line (Google Voice, etc.) as the transfer-back number.
Calls loop between PupPilot and your system	Your internal number is forwarding to PupPilot on no-answer. Contact Community Phone support immediately and set the no-answer behavior to voicemail only.
Device offline or no cellular signal	Community Phone uses cellular networks. Check the device's signal indicator. Move to a better location. Restart by unplugging for 30 seconds.

References

Also Available for Community Phone

🌙 After-Hours Call Forwarding Guide →

Other Day Agent Guides

Self-service setup · ~15 minutes

Self-service setup · ~20 minutes

Support-assisted setup · ~20 minutes (support call)