Community Phone — Day Agent Setup

How to set up PupPilot as your full-time AI receptionist on Community Phone with live transfer.

Admin Portal www.communityphone.org/dashboard

Support 1-866-969-4886

Setup Support-assisted setup · ~15 minutes

Support-Assisted Setup

Community Phone supports time-based forwarding rules via the dashboard or mobile app. For Day Agent mode, you may need a second phone line for transfer-back.

How Community Phone Works

Community Phone is a wireless landline replacement that uses cellular networks to provide phone service without internet. The device plugs into a wall outlet and connects to existing landline phones. It has a web dashboard (the Community Phone Dashboard) with call forwarding, simultaneous ring, rollover ring, and team/shared line access. Note: full IVR/auto-attendant features may be limited — check with Community Phone for current capabilities.

Call Flow

Inbound

Caller

Main Number

Forward

PupPilot answers

Transfer-back

PupPilot

Dials Internal Number

Staff phones ring

Staff answers

Two numbers: the public number (forwards to PupPilot) and a separate line for staff transfers. Community Phone supports team/shared lines and simultaneous ring, but a dedicated transfer-back number is recommended to avoid call loops.

Part A — Forward Your Public Number to PupPilot

Enable Call Forwarding

Log in to the Community Phone Dashboard at www.communityphone.org/dashboard. Enable call forwarding and enter your PupPilot phone number. Save changes.

Alternative: Request Support Setup

Call 1-866-969-4886 and request: "Please enable unconditional call forwarding to [PUPPILOT NUMBER]." You can also configure this yourself via the dashboard or mobile app.

Test

Call your Community Phone number. PupPilot should answer. Your physical phones should remain silent.

Part B — Set Up Your Internal Number

Community Phone supports simultaneous ring and rollover sequences, but for Day Agent transfer-back you'll want a dedicated number so calls don't loop. Options: an additional Community Phone number, a cell phone, or a separate VoIP line.

Prevent Call Loops

The internal/transfer-back number must NOT forward to PupPilot on no-answer. Set the fallback to voicemail to prevent call loops.

Choose Your Internal Number

Option A (Recommended): Order an additional Community Phone number by calling 1-866-969-4886 (Business Plus plans include an additional number). Option B: Use an existing separate phone line (cell phone, VoIP, or another landline).

Configure Voicemail Fallback

Ensure the second line's no-answer behavior is set to voicemail only — no forwarding to PupPilot or your main number.

Share the Number with PupPilot

Provide the second line's phone number to your PupPilot contact for call transfers.

Test Transfer-Back Calls

Have PupPilot call the internal number. Your staff phones should ring. If unanswered, should go to voicemail — not PupPilot.

Test the Full Flow

Call your public number

PupPilot should answer. Your physical phones should remain silent.

Call your internal number

Your staff phones should ring. Pick up — the call connects.

Call your internal number and don't answer

Should go to voicemail, NOT back to PupPilot.

Troubleshooting

Issue	Fix
Calls don't reach PupPilot	Log in to the dashboard and verify call forwarding is enabled with the correct PupPilot number. Contact Community Phone support if the setting isn't available.
Can't set up automatic after-hours forwarding	Community Phone supports time-based forwarding rules via the dashboard and mobile app. Log in at www.communityphone.org/dashboard or use the app to set time-based rules. If you have trouble, contact support at 1-866-969-4886.
No internal number available for transfers	Order a second Community Phone device, use a cell phone number, or set up a VoIP line (Google Voice, etc.) as the transfer-back number.
Calls loop between PupPilot and your system	Your internal number is forwarding to PupPilot on no-answer. Contact Community Phone support immediately and set the no-answer behavior to voicemail only.
Device offline or no cellular signal	Community Phone uses cellular networks. Check the device's signal indicator. Move to a better location. Restart by unplugging for 30 seconds.

References

Also Available for Community Phone

🌙 After-Hours Call Forwarding Guide →

Other Day Agent Guides

Self-service setup · ~15 minutes

Self-service setup · ~20 minutes

Support-assisted setup · ~20 minutes (support call)