Community Phone — After-Hours Setup
How to forward after-hours calls to PupPilot on Community Phone.
Support-Assisted Setup
Community Phone supports time-based forwarding rules via the dashboard or mobile app. For Day Agent mode, you may need a second phone line for transfer-back.
How Community Phone Works
Community Phone is a wireless landline replacement that uses cellular networks to provide phone service without internet. The device plugs into a wall outlet and connects to existing landline phones. It has a web dashboard (the Community Phone Dashboard) with call forwarding, simultaneous ring, rollover ring, and team/shared line access. Note: full IVR/auto-attendant features may be limited — check with Community Phone for current capabilities.
Call Flow
Open Hours
Caller
Main Number
Clinic phones ring
Staff answers
After Hours
Caller
Main Number
Forward
PupPilot answers
Setup Steps
1
Set Up Time-Based Forwarding
Log in to the Community Phone Dashboard at www.communityphone.org/dashboard or use the mobile app to set time-based forwarding rules. For assistance, call 1-866-969-4886 or email help@communityphone.org.
2
Provide PupPilot Information
Tell support: "Please set up time-based call forwarding: during business hours calls ring normally, after hours forward to [PUPPILOT NUMBER]."
3
Alternative: Manual Forwarding
If you prefer manual control, toggle forwarding on/off via the Community Phone Dashboard at www.communityphone.org/dashboard or from the mobile app.
Enable call forwarding and enter the PupPilot number. Disable when business hours begin.
4
Test After-Hours Forwarding
Call your Community Phone number after business hours to verify calls reach PupPilot.
Important Notes
- Community Phone supports time-based forwarding rules via the dashboard or mobile app. You can also toggle forwarding on/off instantly from the app.
- Consider posting a reminder near the front desk phone to verify forwarding status when opening and closing.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Log in to the dashboard and verify call forwarding is enabled with the correct PupPilot number. Contact Community Phone support if the setting isn't available. |
| Can't set up automatic after-hours forwarding | Community Phone supports time-based forwarding rules via the dashboard and mobile app. Log in at www.communityphone.org/dashboard or use the app to set time-based rules. If you have trouble, contact support at 1-866-969-4886. |
| No internal number available for transfers | Order a second Community Phone device, use a cell phone number, or set up a VoIP line (Google Voice, etc.) as the transfer-back number. |
| Calls loop between PupPilot and your system | Your internal number is forwarding to PupPilot on no-answer. Contact Community Phone support immediately and set the no-answer behavior to voicemail only. |
| Device offline or no cellular signal | Community Phone uses cellular networks. Check the device's signal indicator. Move to a better location. Restart by unplugging for 30 seconds. |