Community Phone — After-Hours Setup
How to forward after-hours calls to PupPilot on Community Phone.
Support-Assisted Setup
Community Phone has limited features. Time-based forwarding may require manual toggling or support assistance. For Day Agent mode, you'll need a second phone line.
How Community Phone Works
Community Phone is a wireless landline replacement that uses cellular networks to provide phone service without internet. The device plugs into a wall outlet and connects to existing landline phones. It has a simple web dashboard at dashboard.communityphone.org with basic call forwarding. Key limitation: no ring groups, IVR, or auto-attendant — just basic single-line forwarding.
Call Flow
Open Hours
Caller
Main Number
Clinic phones ring
Staff answers
After Hours
Caller
Main Number
Forward
PupPilot answers
Setup Steps
1
Contact Community Phone Support
Call 1-866-582-7177 or email support@communityphone.org to request time-based call forwarding.
2
Provide PupPilot Information
Tell support: "Please set up time-based call forwarding: during business hours calls ring normally, after hours forward to [PUPPILOT NUMBER]."
3
Alternative: Manual Forwarding
If Community Phone cannot set up automatic time-based forwarding, manually enable/disable forwarding each day via the dashboard at dashboard.communityphone.org.
Navigate to Call Forwarding → Enable → Enter PupPilot Number. Disable when business hours begin.
4
Test After-Hours Forwarding
Call your Community Phone number after business hours to verify calls reach PupPilot.
Important Notes
- Community Phone has limited time-based automation. You may need to manually toggle forwarding on/off each day.
- Consider posting a reminder near the front desk phone to toggle forwarding when opening and closing.
Troubleshooting
| Issue | Fix |
|---|---|
| Calls don't reach PupPilot | Log in to the dashboard and verify call forwarding is enabled with the correct PupPilot number. Contact Community Phone support if the setting isn't available. |
| Can't set up automatic after-hours forwarding | Community Phone may not support automatic time-based forwarding. You may need to manually toggle forwarding on/off daily via the dashboard, or use the Day Agent (24/7) option instead. |
| No internal number available for transfers | Order a second Community Phone device, use a cell phone number, or set up a VoIP line (Google Voice, etc.) as the transfer-back number. |
| Calls loop between PupPilot and your system | Your internal number is forwarding to PupPilot on no-answer. Contact Community Phone support immediately and set the no-answer behavior to voicemail only. |
| Device offline or no cellular signal | Community Phone uses cellular networks. Check the device's signal indicator. Move to a better location. Restart by unplugging for 30 seconds. |