Otto (formerly TeleVet) vs Weave

Comparing two practice communications platforms: Otto (formerly TeleVet) and Weave. Feature-by-feature, with veterinary fit and pricing model — plus the two ways PupPilot fits: PupPilot AI Front Office on whichever you keep, or PupPilot Phone System instead of both.

See How PupPilot Compares Book a Config Call

Head-to-Head

Otto (formerly TeleVet) vs Weave at a Glance

Otto (formerly TeleVet): Veterinary-only client-communication and workflow-automation platform (Otto Flow) with payments, memberships, AI scribing and agentic text AI, plus an integrated phone offering delivered through VoIP partner Axion. Weave: Phone and client-communication platform for dental, veterinary, medical, optometry and other practices, spanning VoIP phones, texting, reminders, payments, reviews, digital forms, email marketing and AI tools; its AI Receptionist is coming soon to veterinary offices, with a waitlist.

Feature	Otto (formerly TeleVet)	Weave
Business VoIP Calling Infrastructure	Via partner — Axion VoIP integrated with Otto Flow	Yes
Number Porting Infrastructure	Not documented	Yes — the clinic's number ports to Weave; port-out only while the account is active and in good standing (VoIP terms)
Desk Phones / Hardware Infrastructure	Phones available with the Axion VoIP service (plans page)	Yes — Base Plan 'With 2 phones' (Yealink) or 'Without phones'; Ultimate includes up to 15 T-85 phones
Fax Infrastructure	Not documented	Yes — upload, preview and send faxes; listed in the Base Plan
E911 Management Infrastructure	Not documented	Partial — its VoIP terms describe 9-1-1 calls routed through a third party to the address of record, with VoIP limits
Outage Failover Infrastructure	Partial — Otto Phones page: partner service 'extremely reliable', and Otto has 'built-in redundancies'	Not documented
Two-Way Business Texting Operations	Yes — unlimited, from the clinic's number	Yes — from the office number, and clients can text it (Text Connect); bulk texting in allotments (1,500 to 15,000 a month by tier; 5,000 in the Attract bundle)
Missed-Call Text-Back Operations	Yes — automatic text or email when a call can't be answered	Yes — part of the Base Plan
IVR / Call Routing Operations	Partial — call routing and voicemail referenced; configuration depth not documented	Yes — phone tree menus, call groups, phone hours and schedule overrides
Queues & Hold Operations	Not documented	Yes — call queues hold callers until the team is ready
Voicemail Transcription Operations	Not documented	Yes — listed on the Weave Phones page
Call Recording Operations	Partial — outbound calls through Otto recorded/transcribed via AI Memo	Yes — call recordings listed on the Weave Phones page
Call Analytics Operations	Yes — the Otto Phones page lists analytics	Yes — phone analytics, plus Call Intelligence AI analysis of call recordings
Mobile / Desktop Apps Operations	Partial — a client app for booking and an AI Scribe app (iOS, Android, desktop); no staff calling app described	Yes — Weave Mobile App and softphones
Multi-Location Administration Operations	Not documented	Yes — Weave Phones connects locations so offices can take each other's calls
Veterinary-Specific Product Veterinary Context	Yes — built for veterinary teams	Partial — a veterinary page within a platform that also serves dental, medical, optometry and other practices
Veterinary PIMS Integration Veterinary Context	Yes — 9 PIMS, synced every 5 minutes; messages documented in the PIMS	Yes — 14 veterinary PIMS on its integrations page
Patient Chart Context on Calls Veterinary Context	Yes — shows who is calling, their pets, services and appointments	Partial — Call Pop shows the caller's name, upcoming appointment, overdue balances, tasks and notes
Clinic Protocol Configuration Veterinary Context	Not documented	Not documented
AI Voice — Inbound Answering AI	Not documented — AI Memo covers outbound calls only	Coming soon to veterinary offices, with a waitlist; for other practices the AI Receptionist answers calls 24/7, in early access
AI Voice — Outbound Calls AI	Not documented — AI Memo records, transcribes and summarizes outbound calls staff make through Otto	Not documented — automatic follow-ups to patients with unscheduled treatments are listed as coming soon
AI Appointment Booking AI	Partial — Agentic Confirmations (by text) confirms appointments in the PIMS and flags reschedules; direct booking is client self-service	Automatic booking and rescheduling 'For qualified Dental PMS only'; veterinary offices on the waitlist
AI Call Summaries AI	Yes — AI Recap (SOAP notes), AI Memo (call summaries), AI Suggest, thread summarization	Yes — Call Intelligence: call summaries, transcripts and sentiment
After-Hours AI Coverage AI	Partial — automated texts (missed-call message, Agentic Confirmations); no AI call answering described	Coming soon to veterinary offices, with a waitlist; for other practices the AI Receptionist answers calls day or night
Contextual Staff Handoff AI	Partial — AI flags exceptions and creates tasks for staff within text workflows	The AI Receptionist hands calls to staff when they need a person; coming soon to veterinary offices

Verified October 2026 against each vendor's public pages. Vendors change pricing and features; tell us if something is out of date.

Where Otto (formerly TeleVet) Stands Out

AI text confirmations (Agentic Confirmations, announced January 14, 2026): clients reply in their own words, and Otto confirms the appointment in the PIMS, flags reschedules and creates follow-up tasks for staff. Best for clinics keeping their existing PIMS that want reminders, confirmations, forms and payments automated, with Otto's AI tools included in one monthly platform price.

Where Weave Stands Out

Scale (over 35,000 locations use Weave, per its AI page) and one platform for calls, texts, payments, reviews and forms; its AI Receptionist, which answers calls and texts 24/7 in early access for other practice types, is coming soon to veterinary offices. Best for practice groups that span dental, veterinary and other specialties and want one communications-plus-payments platform across them.

Or One System That Does Both Jobs

Most clinics comparing Otto (formerly TeleVet) and Weave are really weighing two halves of one problem: reliable phone service and getting every call handled. PupPilot Phone System combines them — a full, unlimited phone plan (unlimited inbound and outbound calling, unlimited texting and email, fax, professional desk phones) with a veterinary AI front office that answers with your patients' charts and writes back to your PIMS. Keeping Otto (formerly TeleVet) or Weave? PupPilot AI Front Office answers the calls it forwards.

See the PupPilot Phone System

Otto (formerly TeleVet) vs Weave: Common Questions

What is the main difference between Otto (formerly TeleVet) and Weave?

Otto (formerly TeleVet) is a practice communications platform: AI text confirmations (Agentic Confirmations, announced January 14, 2026): clients reply in their own words, and Otto confirms the appointment in the PIMS, flags reschedules and creates follow-up tasks for staff. Weave is a practice communications platform: Scale (over 35,000 locations use Weave, per its AI page) and one platform for calls, texts, payments, reviews and forms; its AI Receptionist, which answers calls and texts 24/7 in early access for other practice types, is coming soon to veterinary offices.

Which is more veterinary-specific, Otto (formerly TeleVet) or Weave?

Otto (formerly TeleVet): Purpose-built for veterinary (PIMS support: 9 on its integrations page, synced every 5 minutes: AVImark, IDEXX Cornerstone, IDEXX Neo, ezyVet, ImproMed, Instinct, Shepherd, Vetspire, Covetrus (Pulse)). Weave: Vertical module (PIMS support: 14 veterinary PIMS on its integrations page: AviMark, DaySmart Vet, DVMax, ezyVet, ImproMed, Intravet, NaVetor, Provet, Pulse, Advantage+, ClienTrax, CompleteClinic, Cornerstone and DVMManager, plus CareCredit for financing; Weave also announced a Neo integration on July 21, 2025).

How do Otto (formerly TeleVet) and Weave price their plans?

Otto (formerly TeleVet): one monthly platform price, locked in for a year; published pricing: $350 to $1,000+ a month for the platform; AI Scribe Solo from $49 a month, first 21 days free; Axion VoIP at no added cost from Otto (plans page). Weave: monthly plans in three structures: Pro, Elite and Ultimate tiers on its pricing page, a base bundle with add-on bundles on its plans page, and Essentials, Pro, Elite and Ultimate plans on its veterinary page; published pricing: on its pricing page, 'starting from $199 per month', each tier by quote; on its plans page, a base bundle at $199 and Coordinate and Attract bundles at $149 a month each, with no price shown for the AI Receptionist (early access); on its veterinary page, no prices. Check each vendor's site for current terms.

Is there an option that includes both the phone system and an AI receptionist?

Yes — PupPilot Phone System includes the phone system itself (unlimited inbound and outbound calling, unlimited texting and email, fax, professional desk phones) with a veterinary AI front office built in. Keeping Otto (formerly TeleVet) or Weave? PupPilot AI Front Office runs the same AI on the phone system you keep.