Review requests for your veterinary clinic, sent after the visit
PupPilot reads your schedule, so it knows when a visit is over. It then asks the client for a review, by text or email, with a link to the review site you choose. Every client whose visit qualifies is asked, not a chosen few.
When the request goes out
PupPilot sees your calendar, so it knows when an appointment has happened. Once the visit is over, it sends the client a follow-up asking for a review. You choose how long after the visit the request goes out.
How the client is asked
The request goes to the client by text or email, in your clinic's name. You write the wording, so it reads the way your front desk talks to clients.
Where the link goes
Each request carries a link to the review site you choose: Google, or any other review site. You give PupPilot the link, and every request sends the client there.
Everyone is asked
Every completed visit in the group you pick gets a request, and requests don't depend on how the visit went. Google's review rules require that. PupPilot asks every client whose visit qualifies, not a chosen few.
Which visits are asked
You choose the appointment types that trigger a request. A client with three pets gets one request, not one per pet, and a client who comes back often isn't asked again after every visit.
On the same record
The request comes from the platform that already has the appointment and the conversation with the client. Review requests run from the same veterinary client communication software as your calls, texts and email.
Reputation management is part of being found
Online reviews are one of the things Google weighs when it decides which clinics to show in local search, which makes review requests part of your veterinary marketing and veterinary SEO.
Questions clinics ask
When does PupPilot ask for a review?
After the visit. PupPilot reads your schedule, so it knows when an appointment has happened, and then asks the client for a review by text or email. You choose how long after the visit the request goes out.
Can we choose which appointments trigger a request?
Yes. You choose the appointment types that trigger a request, and you write the wording. A client with three pets gets one request, and the same client isn't asked again straight away.
Which review sites can we use?
Google, or any review site you choose. You give PupPilot the link, and every request carries it.
Does every client get asked?
Yes. Every client whose visit qualifies is asked, not a chosen few. Requests don't depend on how the visit went; what decides it is the appointment types you pick.
Does this follow Google's review rules?
Google bars paying for reviews and asking only happy clients. PupPilot asks every client whose visit qualifies and offers nothing in return.