Veterinary website chat, answered by the same AI as your phones
The chat on your clinic's website is answered by PupPilot AI, the same assistant that answers your phones. It knows your hours, your services and your policies, and it can send a pet parent straight to your booking link. It comes with the website PupPilot builds for your clinic.
One assistant, on the phone and on your site
PupPilot AI answers your website chat and your phones. It works from the same knowledge of your hours, your services and your policies, gives the same answers in the chat as on a call, and follows the same clinic rules.
Booking from the chat
When a pet parent wants an appointment, PupPilot AI sends them from the chat to your clinic's booking link, the same link PupPilot texts during a call. For how booking works on the phone and online, see veterinary scheduling software.
On the website PupPilot builds
The chat comes with the website PupPilot builds for your clinic. The chat window sits on your site, and PupPilot AI answers it. For the site itself, see veterinary website design.
When a person is needed
When a pet parent needs to speak with someone on your team, PupPilot AI gives them your clinic's phone number.
- Chats handed to your team in the PupPilot inbox Coming soon
After hours
The chat answers when your clinic is closed, as your phones do. At night, on weekends and on holidays, PupPilot AI answers with the same knowledge it uses during the day, and it can still send a pet parent to your booking link.
Questions clinics ask
Who answers the chat?
PupPilot AI, the same assistant that answers your clinic's phones. It works from the same knowledge of your hours, your services and your policies, and it follows the same clinic rules in the chat as on a call.
Can a pet parent book from the chat?
Yes. PupPilot AI sends the pet parent from the chat to your clinic's booking link, the same link PupPilot texts during a call. For more on booking, see veterinary scheduling software.
How do we get the chat?
It comes with the website PupPilot builds for your clinic. The chat window sits on your site, and PupPilot AI answers it. See veterinary website design for the site itself.
What happens when someone needs a person?
PupPilot AI gives them your clinic's phone number, so they can call and speak with your team. Chats handed to your team in the PupPilot inbox are Coming soon.
What happens after hours?
The chat answers when your clinic is closed, as your phones do. PupPilot AI answers at night, on weekends and on holidays with the same knowledge it uses during the day, and it can still send a pet parent to your booking link.