One phone and communication platform for every location in your veterinary group
For groups, PupPilot runs each hospital's lines, texts and inbox under one login. Each location keeps its numbers, its hours and the way it handles calls; the group sees all of them.
Every location, one login
One login covers every location, with per-site settings, and the call log covers every line and every location. The group sees each hospital's calls, texts and inbox in one place, while each hospital's settings stay its own. Every line runs on the same veterinary phone system.
Each hospital's own rules
Hours, routing, departments and emergency referrals are set per location, and each location can follow its own rules for how and when PupPilot AI answers: one hospital can have it answer first on every call while another rings the desk first and hands it only the overflow. Call routing for veterinary clinics covers the whole route.
- Hours: business-hours rules route open, closed, lunch and holiday time differently, and urgent-care hours and after hours can follow their own rules.
- Routing: who a call tries, in what order, for how long, and what happens if nobody picks up.
- Departments: each with its own transfer destination, after-hours behavior and notification list.
- Emergency referrals: emergencies escalated to the location's on-call team, or handed to its emergency referral partner.
- PupPilot AI: answering first on every call, or only on overflow, when the team can't get to the phone.
The group view
Reporting works at more than one level. A multi-site group can view across its locations. Above that, an enterprise with several groups, or with other kinds of location, gets a view across all of them. Reporting covers volume, response time, call length, channel mix and what people are calling about, for whoever is reading it: a CSR's own queue, the head CSR's team view, a medical director's clinic view, leadership across locations.
One location at a time
A group can move its numbers hospital by hospital. Each hospital's main line, after-hours line, fax and direct lines move to PupPilot, and its phones keep ringing on its current carrier until the port completes. A location that isn't ready to move its lines can start with PupPilot AI answering calls forwarded from its current phones, and port when it's ready. Switch veterinary phone systems and keep your number covers each step of the move.
Different practice systems
Hospitals in a group don't have to run the same practice-management system. Each location connects its own, and PupPilot AI reads that location's schedule and its client and patient records, and writes the booking into that location's system during the call. The integrations directory lists the systems PupPilot connects to.
Websites for every location
PupPilot also builds your group's website and keeps it current for every location; veterinary website design covers how it works.
Questions clinics ask
Can each location keep its own number and hours?
Yes. Each location keeps its numbers, its hours and the way it handles calls. Its main line, after-hours line, fax and direct lines move to PupPilot, and its hours, routing, departments and emergency referrals are set for that location.
Can we see every location's calls in one place?
Yes. One login covers every location, with per-site settings, and the call log covers every line and every location. Each hospital's calls, texts and inbox are under that same login.
Can we report across the whole group?
Yes. Reporting works at more than one level: a multi-site group can view across its locations, and an enterprise with several groups, or with other kinds of location, gets a view across all of them. Reporting covers volume, response time, call length, channel mix and what people are calling about.
Can we move one hospital at a time?
Yes. A group can move its numbers hospital by hospital, and each hospital's phones keep ringing on its current carrier until its port completes. A location that isn't ready to move its lines can start with PupPilot AI answering calls forwarded from its current phones. Switch veterinary phone systems and keep your number covers each step.
What if our hospitals use different practice-management systems?
That's fine. Each location connects its own practice-management system, and PupPilot AI reads that location's schedule and records and books into it during the call. The integrations directory lists the systems PupPilot connects to.