PupPilot vs AVA: two veterinary AI receptionists. One can also be your phone system.
AVA (VetPawer) answers calls 24/7 on the VoIP phone system a clinic already has, books into nine named practice management systems, and adds website booking and outbound reactivation calls. PupPilot AI Front Office runs on your existing phones too, with the pet's record in view across 130+ PIMS and your own protocols deciding what the AI answers — and PupPilot Phone System is there if you want the phone service, texting, fax and desk phones in one system. Compare the two, then start a free one-week trial. Nothing to sign.
| Feature | PupPilot | AVA (VetPawer) |
|---|---|---|
| Works with your existing phone system Deployment | Yes — PupPilot AI Front Office answers the calls your current system forwards; keep it as long as you like | Yes |
| Can be your phone system Deployment | Yes — PupPilot Phone System: unlimited calling and texting, email, fax, desk phones, number porting | No |
| Business phone service & unlimited calling Infrastructure | Yes — with PupPilot Phone System: unlimited inbound and outbound calling | No — runs on the clinic's existing VoIP phone system ('Works with your existing phone system') |
| Number porting Infrastructure | Yes — managed with PupPilot Phone System; port first, cancel second | No public claim |
| Professional desk phones Infrastructure | Yes — included with PupPilot Phone System | No public claim |
| Fax Infrastructure | Yes — with PupPilot Phone System, in the same place as everything else | No public claim |
| Email Infrastructure | Yes — with PupPilot Phone System | No public claim |
| E911 management Infrastructure | Yes — every ported line on PupPilot Phone System | No public claim |
| Two-way business texting Operations | Yes — unlimited, from the clinic's main number, with PupPilot Phone System | Partial — SMS from AVA Outbound campaigns and a booking resume link from AVA Scheduler; a two-way clinic texting inbox is not described |
| Missed-call text-back Operations | Yes — with PupPilot Phone System | No public claim |
| IVR / call routing Operations | Yes — AI-driven, configured in plain English | Partial — AVA is an opt-in option on the clinic's existing phone menu, and can run as overflow, after-hours or the primary line; routing of the clinic's own lines is not described |
| Queues & hold Operations | Yes — with PupPilot Phone System | No public claim — positioned as the alternative to waiting on hold |
| Voicemail transcription Operations | Yes — voicemail-to-PIMS, with PupPilot Phone System | No public claim |
| Call recording & transcripts Operations | Yes — every call PupPilot AI answers; every line with PupPilot Phone System, in a searchable archive | Yes — AVA Voice includes transcripts and call audio; outbound campaign results carry call recordings and outcomes |
| Mobile & desktop apps Operations | Yes — the front office runs in any browser; with PupPilot Phone System, calls on your clinic's number from desktop and mobile | No public claim |
| Multi-location administration Operations | Yes | Yes — multi-location routing and overflow routing; an enterprise dashboard |
| PIMS named Integrations | 130+, cloud, on-premise and hybrid | Nine: Avimark, ImproMed, Cornerstone, eVetPractice/Pulse, ezyVet, ClienTrax, Shepherd, Vetspire, DaySmart |
| Patient chart context on calls Medical Intelligence | Yes — the pet's record in view on every call | Partial — caller identified, profile and overdue reminders pulled up; chart reading not described |
| Clinic protocols Medical Intelligence | Yes — what the AI answers and what a person handles, set on the config call | Partial — scheduling rules and vaccination requirements; escalation protocols not described |
| Live transfer AI Capabilities | Yes — the caller, the pet and the reason shown to the person taking the call; on PupPilot Phone System the AI keeps the caller company while your phones ring | Partial — #0 or "staff" sends the caller to the first available staff member; a briefing is not described |
| Emergencies AI Capabilities | Yes — escalated to your on-call team or handed to your emergency referral partner, by your protocol | Yes — transferred to reception |
| Online booking AI Capabilities | Yes | Yes — AVA Scheduler |
| Outbound calls AI Capabilities | Yes — reminders, follow-ups and records retrieval Beta, from the patient's record | Yes — AVA Outbound, lapsed and overdue clients, from the clinic's number |
| Call transcripts and recordings Operations | Yes — searchable archive with summaries | Yes — transcripts and call audio; summaries not described |
| Phone-system requirement Deployment | None — any phone system that can forward a call, or PupPilot Phone System | A VoIP phone system; the provider makes small configuration changes |
| Pricing model Commercial | Plans sized to your clinic; communications included with PupPilot Phone System | Quote-based; month to month, no long-term contract; published pricing: Not public |
| Free trial Commercial | 1 week | Not described; entry point is a demo |
AVA's cells come from vetpawer.com, its older product and FAQ pages, and ezyVet's and Shepherd's integration pages, read October 26, 2026 (marketing fact sheet of the same date); where its pages are silent, the cell says so. Vendors change features; tell us if something is out of date.
Available 24/7
Hear it live before you book
Talk to PupPilot AI in your browser. Book an appointment, describe an after-hours emergency, or ask for a person.
No signup. Speak or type. All four assistants
On your lines, or the whole line
AVA (VetPawer) sits on top of the phone service your clinic already pays for. PupPilot AI Front Office works the same way — on your existing lines, with the pet's record in view — and it's the one of the two that can also be the phone system. Choose PupPilot Phone System and unlimited calling and texting, email, fax, desk phones and number porting come with it, with the AI on every line. One bill and one support line, if you want them.
Where AVA stands out
Three products from one vendor on the clinic's existing phones — inbound AI, website booking and outbound reactivation calls that display the clinic's own number — with a clinic-level and enterprise-level results dashboard. AVA is best for clinics on one of the nine named PIMS with a VoIP phone system that want an opt-in AI option on their existing phone menu, online booking from their website and outbound reactivation calls from one vendor, month to month.
Where PupPilot wins
AVA runs on the phone lines a clinic already pays for — and so does PupPilot AI Front Office, with the pet's record in view on every call and the clinic's own protocols deciding what the AI answers and what a person handles. PupPilot wins on three fronts: chart-aware calls across 130+ PIMS against AVA's nine, with a live transfer that tells the person taking the call who it is, which pet and why; a free one-week trial that starts right after a config call with our medical team, nothing to sign, where AVA's entry point is a demo; and PupPilot Phone System for clinics that want one system for every call, text, email and fax, which AVA's site does not describe.
The record on every call
PupPilot AI reads the pet's chart and your schedule during the call — what your team has documented, the appointment rules you set — and writes the booking back before the call ends, across 130+ practice management systems. AVA identifies the caller and pulls up the client's profile, pets, history and overdue reminders, and books, reschedules, confirms and cancels in the PIMS in real time where its integrations document that (ezyVet and Shepherd); its pages do not describe reading the record beyond that during the conversation.
When a caller needs a person
PupPilot AI transfers the call to the number you choose, and your team sees who's calling, which pet and why before they pick up; a caller who asks for a person is transferred at once, and a frustrated caller is transferred without asking. On PupPilot Phone System the transfer rings your team while the AI keeps the caller company, with the chart on screen. With AVA, a caller presses #0 or says "staff" to reach the first available staff member, and an emergency is transferred to reception; a briefing to the person taking the call is not described.
Comparing AI receptionists? The AVA profile is at AVA for veterinary clinics, and the other veterinary-AI head-to-heads are PupPilot vs Dodo, PupPilot vs VetRec and PupPilot vs Hello Patient. If you move your lines to PupPilot too, switching and porting has the checklist, and what each product includes is on the pricing page.
PupPilot vs AVA: Common Questions
What is AVA?
AVA (VetPawer) is a veterinary AI receptionist from VetPawer, a client-communication vendor based in Great Falls, Virginia: AVA Voice answers calls 24/7 on the clinic's existing VoIP phone system and books into the practice management system, AVA Scheduler is the online booking behind a practice's website button, and AVA Outbound calls lapsed and overdue clients from the clinic's own number.
Is AVA built for veterinary clinics?
Yes — veterinary only, with nine named PIMS. PupPilot is veterinary only and syncs with 130+.
Does AVA work with our phone system?
AVA Voice runs on a VoIP phone system, with small changes made by your provider. PupPilot AI Front Office runs on any phone system that can forward a call, and PupPilot Phone System can be the phones.
How does pricing compare?
PupPilot plans are sized to your clinic. With PupPilot Phone System, communications — unlimited inbound and outbound calling, unlimited business texting, email, fax and professional desk phones — are included. With PupPilot AI Front Office you keep your current phone plan and add PupPilot AI. Every clinic starts with a one-week free trial. AVA (VetPawer): Quote-based; month to month, no long-term contract; published pricing: Not public.
Do we have to replace our phone system to use PupPilot?
No. PupPilot AI Front Office works as an AI receptionist on the phone system you already have, and you can keep it that way for as long as you like — more than a third of PupPilot clinics do. Clinics that want one system for every call, text, email and fax choose PupPilot Phone System, which replaces the phones. Our medical team sets up either one on your config call.
Can I switch to PupPilot from AVA (VetPawer)?
Yes. Start with PupPilot AI answering the calls you forward from AVA (VetPawer), and keep that setup for as long as you like. If you move to PupPilot Phone System, PupPilot ports your numbers, provisions desk phones and runs old and new lines in parallel until cutover — port first, cancel second.