PupPilot with Covetrus Rapport
Veterinary client-communication software now sold as Covetrus Comms (formerly Rapport), providing automated reminders, two-way texting, online booking, telemedicine, and reputation tools synced with Covetrus practice-management systems.
What is Covetrus Rapport?
Veterinary client-communication software now sold as Covetrus Comms (formerly Rapport), providing automated reminders, two-way texting, online booking, telemedicine, and reputation tools synced with Covetrus practice-management systems. Best for: Practices already running Covetrus PIMS (Pulse, AVImark, Impromed) that want reminders and client messaging embedded in their existing Covetrus software stack.
- Pricing: quote-based (per practice)
- Phones: None; software only, no desk phones offered
- Veterinary fit: Purpose-built for veterinary
| Feature | Covetrus Rapport |
|---|---|
| Business VoIP Calling Infrastructure | No |
| Number Porting Infrastructure | No; not a phone service |
| Desk Phones / Hardware Infrastructure | No |
| Fax Infrastructure | No |
| E911 Management Infrastructure | No; not a phone service |
| Outage Failover Infrastructure | No; not a phone service |
| Two-Way Business Texting Operations | Yes; with image support, integrated with PIMS |
| Missed-Call Text-Back Operations | Not documented |
| IVR / Call Routing Operations | No |
| Queues & Hold Operations | No |
| Voicemail Transcription Operations | No |
| Call Recording Operations | No |
| Call Analytics Operations | Yes; reminder and engagement reporting |
| Mobile / Desktop Apps Operations | Yes; practice app plus pet-owner portal |
| Multi-Location Administration Operations | Not documented |
| Veterinary-Specific Product Veterinary Context | Yes; veterinary only |
| Veterinary PIMS Integration Veterinary Context | Yes; Covetrus Pulse, AVImark, Impromed only |
| Patient Chart Context on Calls Veterinary Context | Partial; PIMS-synced client/patient data drives reminders and desktop assistant |
| Clinic Protocol Configuration Veterinary Context | Partial; configurable reminder protocols |
| AI Voice — Inbound Answering AI | No |
| AI Voice — Outbound Calls AI | No |
| AI Appointment Booking AI | Announced; Covetrus AI scheduling listed as coming soon in Pulse, none in Comms |
| AI Call Summaries AI | No in Comms; separate Covetrus AI in Pulse does SOAP notes and visit summaries |
| After-Hours AI Coverage AI | No |
| Contextual Staff Handoff AI | No |
Verified August 2026 against Covetrus Rapport's public pages. Vendors change pricing and features; tell us if something is out of date.
Where Covetrus Rapport Stands Out
Native, vendor-maintained real-time sync with Covetrus-owned PIMS, including a desktop assistant that surfaces Comms features inside the practice-management system. Strengths practices cite: Deep native integration with Covetrus Pulse, AVImark, and Impromed with real-time online booking availability; Full reminder mix of text, email, and mailed postcards plus two-way texting with image support; Telemedicine video visits and a pet-owner health portal (GreatPetCare for Pulse customers); Reputation management and client satisfaction surveys included; Backed by a major veterinary software and distribution company (Covetrus).
Considerations Before You Buy
Provides no phone service: no VoIP calling, desk phones, fax, or call handling, so it layers on top of whatever phone system the clinic already pays for; No AI receptionist or AI voice capability documented in Comms; Covetrus AI is a separate documentation/scribe assistant inside Pulse, with AI scheduling listed only as coming soon; Integrations are limited to Covetrus-owned PIMS, excluding practices on Cornerstone, ezyVet, and other systems; Pricing is not published and requires a Covetrus sales process; Rebrand from Rapport to Covetrus Comms creates product-identity confusion in the market. Pricing basis: quote-based (per practice); published pricing: Not public; contract model: Not documented.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
PupPilot replaces the phone system Rapport/Comms still depends on, bundling unlimited calling, texting, fax, and desk phones with a PIMS-connected AI front office that answers calls and books appointments, while Comms sends reminders and messages alongside a separately purchased phone service.
A clinic that keeps Covetrus Rapport can still move its phone lines to PupPilot — see how switching works.
Covetrus Rapport: Common Questions
Is Covetrus Rapport veterinary-specific?
Purpose-built for veterinary. PIMS support: Covetrus Pulse, AVImark, Impromed (Covetrus-owned PIMS only).
How much does Covetrus Rapport cost?
Pricing basis: quote-based (per practice). Published pricing: Not public. Hardware: None; software only, no desk phones offered. Contract: Not documented. Check the vendor's site for current terms.
What is the difference between Covetrus Rapport and PupPilot?
PupPilot replaces the phone system Rapport/Comms still depends on, bundling unlimited calling, texting, fax, and desk phones with a PIMS-connected AI front office that answers calls and books appointments, while Comms sends reminders and messages alongside a separately purchased phone service.