Covetrus Rapport for Veterinary Clinics
Veterinary client-communication software now sold as Covetrus Comms (formerly Rapport), providing automated reminders, two-way texting, online booking, telemedicine, and reputation tools synced with Covetrus practice-management systems.
What is Covetrus Rapport?
Veterinary client-communication software now sold as Covetrus Comms (formerly Rapport), providing automated reminders, two-way texting, online booking, telemedicine, and reputation tools synced with Covetrus practice-management systems. Best for: Practices already running Covetrus PIMS (Pulse, AVImark, Impromed) that want reminders and client messaging embedded in their existing Covetrus software stack.
- Pricing: quote-based (per practice)
- Hardware: None; software only, no desk phones offered
- Veterinary fit: Purpose-built for veterinary
| Feature | Covetrus Rapport |
|---|---|
| Business VoIP Calling Infrastructure | No |
| Number Porting Infrastructure | No; not a phone service |
| Desk Phones / Hardware Infrastructure | No |
| Fax Infrastructure | No |
| E911 Management Infrastructure | No; not a phone service |
| Outage Failover Infrastructure | No; not a phone service |
| Two-Way Business Texting Operations | Yes; with image support, integrated with PIMS |
| Missed-Call Text-Back Operations | Not documented |
| IVR / Call Routing Operations | No |
| Queues & Hold Operations | No |
| Voicemail Transcription Operations | No |
| Call Recording Operations | No |
| Call Analytics Operations | Yes; reminder and engagement reporting |
| Mobile / Desktop Apps Operations | Yes; practice app plus pet-owner portal |
| Multi-Location Administration Operations | Not documented |
| Veterinary-Specific Product Veterinary Context | Yes; veterinary only |
| Veterinary PIMS Integration Veterinary Context | Yes; Covetrus Pulse, AVImark, Impromed only |
| Patient Chart Context on Calls Veterinary Context | Partial; PIMS-synced client/patient data drives reminders and desktop assistant |
| Clinic Protocol Configuration Veterinary Context | Partial; configurable reminder protocols |
| AI Voice — Inbound Answering AI | No |
| AI Voice — Outbound Calls AI | No |
| AI Appointment Booking AI | Announced; Covetrus AI scheduling listed as coming soon in Pulse, none in Comms |
| AI Call Summaries AI | No in Comms; separate Covetrus AI in Pulse does SOAP notes and visit summaries |
| After-Hours AI Coverage AI | No |
| Contextual Staff Handoff AI | No |
Where Covetrus Rapport Stands Out
Native, vendor-maintained real-time sync with Covetrus-owned PIMS, including a desktop assistant that surfaces Comms features inside the practice-management system. Strengths practices cite: Deep native integration with Covetrus Pulse, AVImark, and Impromed with real-time online booking availability; Full reminder mix of text, email, and mailed postcards plus two-way texting with image support; Telemedicine video visits and a pet-owner health portal (GreatPetCare for Pulse customers); Reputation management and client satisfaction surveys included; Backed by a major veterinary software and distribution company (Covetrus).
Considerations Before You Buy
Provides no phone service: no VoIP calling, desk phones, fax, or call handling, so it layers on top of whatever phone system the clinic already pays for; No AI receptionist or AI voice capability documented in Comms; Covetrus AI is a separate documentation/scribe assistant inside Pulse, with AI scheduling listed only as coming soon; Integrations are limited to Covetrus-owned PIMS, excluding practices on Cornerstone, ezyVet, and other systems; Pricing is not published and requires a Covetrus sales process; Rebrand from Rapport to Covetrus Comms creates product-identity confusion in the market. Pricing basis: quote-based (per practice); published pricing: Not public; contract model: Not documented.
How PupPilot Compares
PupPilot replaces the phone system Rapport/Comms still depends on, bundling unlimited calling, texting, fax, and desk phones with a PIMS-connected AI front office that answers calls and books appointments, while Comms sends reminders and messages alongside a separately purchased phone service.
PupPilot vs Covetrus RapportCovetrus Rapport: Common Questions
Is Covetrus Rapport veterinary-specific?
Purpose-built for veterinary. PIMS support: Covetrus Pulse, AVImark, Impromed (Covetrus-owned PIMS only).
How much does Covetrus Rapport cost?
Pricing basis: quote-based (per practice). Published pricing: Not public. Hardware: None; software only, no desk phones offered. Contract: Not documented. Check the vendor's site for current terms.
What is the difference between Covetrus Rapport and PupPilot?
PupPilot replaces the phone system Rapport/Comms still depends on, bundling unlimited calling, texting, fax, and desk phones with a PIMS-connected AI front office that answers calls and books appointments, while Comms sends reminders and messages alongside a separately purchased phone service.