Demandforce for Veterinary Clinics
Multi-industry client-communication and marketing platform (automated reminders, two-way texting, online booking, reviews, email/direct mail) with an optional GoToConnect-powered VoIP phone product, serving dental, medical, veterinary, salon, and automotive businesses.
What is Demandforce?
Multi-industry client-communication and marketing platform (automated reminders, two-way texting, online booking, reviews, email/direct mail) with an optional GoToConnect-powered VoIP phone product, serving dental, medical, veterinary, salon, and automotive businesses. Best for: Small practices, including veterinary clinics on legacy PIMS, that want reminders, marketing, reputation tools, and optionally a bundled VoIP phone with client screen-pop from a single low-touch vendor.
- Pricing: quote-based
- Hardware: Desk phones offered with Demandforce Phone ('a selection of high quality desk phones'); purchase/lease terms not published
- Veterinary fit: Vertical module
| Feature | Demandforce |
|---|---|
| Business VoIP Calling Infrastructure | Yes; Demandforce Phone add-on, powered by GoToConnect |
| Number Porting Infrastructure | Not documented |
| Desk Phones / Hardware Infrastructure | Yes; selection of desk phones offered, terms not published |
| Fax Infrastructure | Yes; virtual fax included with phone product |
| E911 Management Infrastructure | Not documented |
| Outage Failover Infrastructure | Not documented |
| Two-Way Business Texting Operations | Yes; plus bulk texting and Text2Pay |
| Missed-Call Text-Back Operations | Not documented |
| IVR / Call Routing Operations | Yes; custom call trees and routing |
| Queues & Hold Operations | Yes; queues, transfers, ring groups |
| Voicemail Transcription Operations | Yes |
| Call Recording Operations | Yes |
| Call Analytics Operations | Yes; performance dashboards and call analytics |
| Mobile / Desktop Apps Operations | Yes |
| Multi-Location Administration Operations | Not documented |
| Veterinary-Specific Product Veterinary Context | Partial; veterinary is one of several verticals with dedicated marketing pages |
| Veterinary PIMS Integration Veterinary Context | Yes; 150+ integrations including many veterinary PIMS, sync depth not documented |
| Patient Chart Context on Calls Veterinary Context | Partial; Smart Caller ID screen pop shows client details, payments, and upcoming appointments |
| Clinic Protocol Configuration Veterinary Context | Partial; configurable reminder and recall campaigns, no veterinary protocol AI |
| AI Voice — Inbound Answering AI | Announced; 'AI Receptionist' promoted on homepage with no public product documentation |
| AI Voice — Outbound Calls AI | Not documented |
| AI Appointment Booking AI | Not documented; online booking is rules-based |
| AI Call Summaries AI | Not documented |
| After-Hours AI Coverage AI | Not documented |
| Contextual Staff Handoff AI | Not documented |
Where Demandforce Stands Out
Breadth: documented integrations with 150+ management systems, including many veterinary PIMS, plus an integrated Smart Caller ID phone offering under one contract. Strengths practices cite: Documented integrations with 150+ systems including veterinary PIMS such as AVImark, ImproMed, eVetPractice, DVMAX, IDEXX, Intravet, DaySmart, and ClienTrax; Demandforce Phone (GoToConnect-powered VoIP) with Smart Caller ID screen pop of client photos, payments, and upcoming appointments, plus call trees, recording, voicemail transcription, virtual fax, and desk phones; Complete engagement suite: automated reminders and recall, two-way and bulk texting, Text2Pay, email and direct mail, online booking, reviews, and listings management; Long-tenured vendor (since 2003) with an established veterinary customer base (about 16% of Capterra reviewers are veterinary).
Considerations Before You Buy
AI is thinly documented: an AI Receptionist and AI review tools are promoted on the homepage but have no public product pages, capability details, or veterinary specifics; Phone service is an add-on built on GoTo's platform rather than purpose-built veterinary telephony, and e911 and number-porting details are not published; No published pricing; user reviews cite high cost, billing and cancellation disputes, and inconsistent post-onboarding support; Generic multi-industry design where veterinary is one of eight verticals, with no veterinary-trained AI and no documented AI write-back to PIMS. Pricing basis: quote-based; published pricing: Not public; contract model: Not documented publicly; user reviews reference annual agreements and cancellation disputes.
How PupPilot Compares
Against Demandforce, PupPilot leads with a veterinary-only AI front office that demonstrably answers calls and writes appointments back to the PIMS, with plans that include unlimited calling, texting, fax, and desk phones, versus a generic marketing suite whose advertised AI Receptionist has no public documentation.
PupPilot vs DemandforceDemandforce: Common Questions
Is Demandforce veterinary-specific?
Vertical module. PIMS support: AVImark, ImproMed, eVetPractice, DVMAX, IDEXX, Intravet, V-Tech Platinum, VIA, ClienTrax, CompleteClinic, DaySmart, 123Pet (per integration page; 150+ systems total).
How much does Demandforce cost?
Pricing basis: quote-based. Published pricing: Not public. Hardware: Desk phones offered with Demandforce Phone ('a selection of high quality desk phones'); purchase/lease terms not published. Contract: Not documented publicly; user reviews reference annual agreements and cancellation disputes. Check the vendor's site for current terms.
What is the difference between Demandforce and PupPilot?
Against Demandforce, PupPilot leads with a veterinary-only AI front office that demonstrably answers calls and writes appointments back to the PIMS, with plans that include unlimited calling, texting, fax, and desk phones, versus a generic marketing suite whose advertised AI Receptionist has no public documentation.