Switching from Dialpad to PupPilot
AI-native cloud communications provider whose Dialpad Connect phone system ships with built-in transcription and AI summaries, alongside an agentic Ai Agent for voice and digital conversations sold on conversation-based pricing.
What is Dialpad?
AI-native cloud communications provider whose Dialpad Connect phone system ships with built-in transcription and AI summaries, alongside an agentic Ai Agent for voice and digital conversations sold on conversation-based pricing. Best for: Modern, app-first teams that want AI transcription and call summaries included in every seat without add-on fees.
- Pricing: per user/month (Ai Agents priced per conversation, quote-based)
- Phones: App-first; certified desk phones (Poly, Yealink, etc.) sold separately; not included in plans
- Veterinary fit: Multi-industry
| Feature | Dialpad |
|---|---|
| Business VoIP Calling Infrastructure | Yes - unlimited US/Canada |
| Number Porting Infrastructure | Yes |
| Desk Phones / Hardware Infrastructure | Yes - supported but softphone-first; sold separately |
| Fax Infrastructure | Add-on - fax licenses purchased and assigned separately |
| E911 Management Infrastructure | Yes |
| Outage Failover Infrastructure | Yes - uptime SLAs (100% on Enterprise) |
| Two-Way Business Texting Operations | Yes - SMS/MMS included (US/CA; ~250/mo fair-use then per-message overage reported) |
| Missed-Call Text-Back Operations | Not documented |
| IVR / Call Routing Operations | Yes - auto attendant with AI intent routing |
| Queues & Hold Operations | Yes - ring groups; advanced queues in Dialpad Support |
| Voicemail Transcription Operations | Yes - all plans |
| Call Recording Operations | Yes - included |
| Call Analytics Operations | Yes - Ai analytics and dashboards |
| Mobile / Desktop Apps Operations | Yes |
| Multi-Location Administration Operations | Yes - unlimited offices on Enterprise; limited on lower tiers |
| Veterinary-Specific Product Veterinary Context | No - healthcare vertical is human health |
| Veterinary PIMS Integration Veterinary Context | No |
| Patient Chart Context on Calls Veterinary Context | No |
| Clinic Protocol Configuration Veterinary Context | Partial - Agent Studio workflow/knowledge configuration; no vet protocol library |
| AI Voice — Inbound Answering AI | Yes - Dialpad Ai Agent handles voice and digital, GA (conversation-based pricing) |
| AI Voice — Outbound Calls AI | Not documented |
| AI Appointment Booking AI | Yes - Ai Agent documents appointment booking |
| AI Call Summaries AI | Yes - Ai Recaps and live transcription on all plans |
| After-Hours AI Coverage AI | Yes - Ai Agent runs 24/7 |
| Contextual Staff Handoff AI | Yes - transfers to humans with full context and transcript |
Verified August 2026 against Dialpad's public pages. Vendors change pricing and features; tell us if something is out of date.
Where Dialpad Stands Out
AI built into every seat from the $15 Standard tier up - real-time transcription and Ai Recaps at no extra cost - plus a GA agentic Ai Agent that can book appointments and act in connected systems. Strengths practices cite: Ai transcription, summaries, and voicemail transcription included on all Connect plans; Agentic Ai Agent (voice and digital) is GA, can book appointments, take actions, and hand off with full transcript context; Transparent low seat pricing (Standard $15/user/mo annual) with monthly options; Healthcare vertical deployments (patient scheduling, HIPAA positioning) show voice-AI maturity; Modern apps with strong uptime and CRM integrations on Pro and above.
Considerations Before You Buy
Fax is a separately purchased license, not included in plans; Ai Agent pricing is quote-only and conversation-based, making clinic costs hard to predict; Healthcare focus is human health; no veterinary PIMS, vet positioning, or chart context documented; Desk-phone experience is secondary to the softphone-first design, and phones are sold separately; Third-party guides report add-on fees (admin fee, extra numbers, SMS overage) that raise real-world cost. Pricing basis: per user/month (Ai Agents priced per conversation, quote-based); published pricing: Connect Standard $15/user/mo annual ($27 monthly), Pro $25 annual ($35 monthly), Enterprise custom; Dialpad Support $80-$150/user/mo plus per-minute usage; Ai Agents quote-based per conversation; contract model: Monthly or annual billing (annual saves roughly 30-45%); Enterprise requires custom terms and 100-user minimum.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
Dialpad proves AI-first phone service works, but its Ai Agent is generic and quote-priced per conversation - PupPilot gives vet clinics the same AI-answering power pre-trained on veterinary workflows, with PIMS write-back, fax, and desk phones included instead of sold as extras.
What switching looks like
Your numbers port to PupPilot in a managed 10-step migration, with your old and new lines running in parallel until cutover. Port first, cancel second. Export your texting history and recordings before you cancel, and bring your hardware inventory to onboarding — standard SIP desk phones can usually be re-provisioned, and desk phones are included with every plan either way. The full checklist is on how switching works; unlimited business texting is registered on your number at cutover.
Dialpad: Common Questions
Is Dialpad veterinary-specific?
Multi-industry. PIMS support: None documented.
How much does Dialpad cost?
Pricing basis: per user/month (Ai Agents priced per conversation, quote-based). Published pricing: Connect Standard $15/user/mo annual ($27 monthly), Pro $25 annual ($35 monthly), Enterprise custom; Dialpad Support $80-$150/user/mo plus per-minute usage; Ai Agents quote-based per conversation. Hardware: App-first; certified desk phones (Poly, Yealink, etc.) sold separately; not included in plans. Contract: Monthly or annual billing (annual saves roughly 30-45%); Enterprise requires custom terms and 100-user minimum. Check the vendor's site for current terms.
What is the difference between Dialpad and PupPilot?
Dialpad proves AI-first phone service works, but its Ai Agent is generic and quote-priced per conversation - PupPilot gives vet clinics the same AI-answering power pre-trained on veterinary workflows, with PIMS write-back, fax, and desk phones included instead of sold as extras.
Can we keep our phone number when we leave Dialpad?
Yes — port first, cancel second. Under FCC rules a simple port must complete within one business day, and a carrier cannot refuse to port a number over an unpaid balance or termination fee. PupPilot manages the port and runs your old and new lines in parallel until cutover.