Digitail for Veterinary Clinics
AI-native cloud veterinary practice-management system (PIMS) with built-in client communications — two-way texting, a pet-parent app, and an integrated VoIP add-on whose calls auto-link to patient records with AI transcripts and summaries.
What is Digitail?
AI-native cloud veterinary practice-management system (PIMS) with built-in client communications — two-way texting, a pet-parent app, and an integrated VoIP add-on whose calls auto-link to patient records with AI transcripts and summaries. Best for: Clinics (especially new or mobile practices) willing to replace their PIMS entirely to get records, comms, phones and 20+ AI workflows in one system.
- Pricing: per-plan subscription (Mobile, Growth, Growth AI, Enterprise); quote-based; historically per-vet/month
- Hardware: Not documented — positioned as software/softphone calling with 'no separate hardware or vendor management'
- Veterinary fit: Purpose-built for veterinary
| Feature | Digitail |
|---|---|
| Business VoIP Calling Infrastructure | Yes — integrated VoIP (Add-on on Mobile/Growth; bundled with Growth AI per plans page) |
| Number Porting Infrastructure | Not documented |
| Desk Phones / Hardware Infrastructure | Not documented — softphone/in-platform calling positioning |
| Fax Infrastructure | Not documented |
| E911 Management Infrastructure | Not documented |
| Outage Failover Infrastructure | Not documented |
| Two-Way Business Texting Operations | Yes |
| Missed-Call Text-Back Operations | Not documented — missed-call logs documented |
| IVR / Call Routing Operations | Partial — call routing and call forwarding |
| Queues & Hold Operations | Not documented |
| Voicemail Transcription Operations | Not documented |
| Call Recording Operations | Yes — recordings with transcripts |
| Call Analytics Operations | Partial — call history, AI sentiment analysis; no full call-center analytics documented |
| Mobile / Desktop Apps Operations | Yes — staff app and pet-parent app |
| Multi-Location Administration Operations | Yes — Enterprise plan for many locations |
| Veterinary-Specific Product Veterinary Context | Yes — veterinary-only |
| Veterinary PIMS Integration Veterinary Context | Native — Digitail is the PIMS (open API, 40+ third-party integrations) |
| Patient Chart Context on Calls Veterinary Context | Yes — every call automatically linked to the correct client and patient record |
| Clinic Protocol Configuration Veterinary Context | Not documented |
| AI Voice — Inbound Answering AI | No — AI answering of inbound calls not documented |
| AI Voice — Outbound Calls AI | Partial — Concierge AI lists 'Automate follow-up calls'; channel (voice vs message) and GA status not documented |
| AI Appointment Booking AI | Partial — Concierge AI 'Appointment Booking' documented as a workflow; not a live phone-answering agent |
| AI Call Summaries AI | Yes — AI call summaries, structured next steps, sentiment, transcription with speaker labels |
| After-Hours AI Coverage AI | Partial — async self-service via app/AI workflows; live after-hours call coverage not documented |
| Contextual Staff Handoff AI | Not documented |
Where Digitail Stands Out
The phone lives inside the PIMS — every call is automatically linked to the correct client and patient with AI summaries, actions and sentiment, with no third-party integration layer. Strengths practices cite: Native chart context: calls, texts and AI outputs attach directly to the patient record; Broad Tails AI suite (Scribe/SOAP dictation, Assistant, Intake, Voice-to-Invoice, record summaries, Concierge triage/booking/refills); All plans include in-house data migration, 1:1 onboarding and 24/7 support; Modern pet-parent app and online booking reduce phone volume; $37M raised (Series B Nov 2025, Five Elms/Atomico et al.); 10,000+ veterinarians claimed.
Considerations Before You Buy
Requires a full PIMS conversion — not viable for clinics keeping AVImark, Cornerstone, ezyVet, etc.; VoIP is an add-on on Mobile/Growth plans and softphone-centric; desk phones, fax, e911, porting and failover are not documented; No AI answering of live inbound calls documented — Concierge AI handles triage/booking/refills as workflows, not a voice receptionist; Pricing is no longer published (was $119–$300/vet/mo; now quote-based); Phone system depth (IVR trees, queues, voicemail transcription) is thin compared with dedicated VoIP providers. Pricing basis: per-plan subscription (Mobile, Growth, Growth AI, Enterprise); quote-based; historically per-vet/month; published pricing: Not public (G2 lists a single edition starting at $289/mo as of May 14, 2026; earlier published pricing was $119/vet/mo Mobile-annual to $300/vet/mo Brick & Mortar-monthly); contract model: Not documented — annual and monthly billing referenced historically; current terms quote-based.
How PupPilot Compares
PupPilot delivers an AI-staffed phone system that plugs into the practice's existing PIMS, while Digitail's phone and AI value requires ripping out and replacing the PIMS itself — a much bigger change most clinics won't make for phone coverage.
PupPilot vs DigitailDigitail: Common Questions
Is Digitail veterinary-specific?
Purpose-built for veterinary. PIMS support: Not applicable as a connector — Digitail is itself the PIMS (native records); offers open API and 40+ integrations (e.g., IDEXX, Trupanion Aug 2026, iVET360).
How much does Digitail cost?
Pricing basis: per-plan subscription (Mobile, Growth, Growth AI, Enterprise); quote-based; historically per-vet/month. Published pricing: Not public (G2 lists a single edition starting at $289/mo as of May 14, 2026; earlier published pricing was $119/vet/mo Mobile-annual to $300/vet/mo Brick & Mortar-monthly). Hardware: Not documented — positioned as software/softphone calling with 'no separate hardware or vendor management'. Contract: Not documented — annual and monthly billing referenced historically; current terms quote-based. Check the vendor's site for current terms.
What is the difference between Digitail and PupPilot?
PupPilot delivers an AI-staffed phone system that plugs into the practice's existing PIMS, while Digitail's phone and AI value requires ripping out and replacing the PIMS itself — a much bigger change most clinics won't make for phone coverage.