PupPilot with Digitail
AI-native cloud veterinary practice-management system (PIMS) with built-in client communications — two-way texting, a pet-parent app, and an integrated VoIP add-on whose calls auto-link to patient records with AI transcripts and summaries.
What is Digitail?
AI-native cloud veterinary practice-management system (PIMS) with built-in client communications — two-way texting, a pet-parent app, and an integrated VoIP add-on whose calls auto-link to patient records with AI transcripts and summaries. Best for: Clinics (especially new or mobile practices) willing to replace their PIMS entirely to get records, comms, phones and 20+ AI workflows in one system.
- Pricing: per-plan subscription (Mobile, Growth, Growth AI, Enterprise); quote-based; historically per-vet/month
- Phones: Not documented — positioned as software/softphone calling with 'no separate hardware or vendor management'
- Veterinary fit: Purpose-built for veterinary
| Feature | Digitail |
|---|---|
| Business VoIP Calling Infrastructure | Yes — integrated VoIP (Add-on on Mobile/Growth; bundled with Growth AI per plans page) |
| Number Porting Infrastructure | Not documented |
| Desk Phones / Hardware Infrastructure | Not documented — softphone/in-platform calling positioning |
| Fax Infrastructure | Not documented |
| E911 Management Infrastructure | Not documented |
| Outage Failover Infrastructure | Not documented |
| Two-Way Business Texting Operations | Yes |
| Missed-Call Text-Back Operations | Not documented — missed-call logs documented |
| IVR / Call Routing Operations | Partial — call routing and call forwarding |
| Queues & Hold Operations | Not documented |
| Voicemail Transcription Operations | Not documented |
| Call Recording Operations | Yes — recordings with transcripts |
| Call Analytics Operations | Partial — call history, AI sentiment analysis; no full call-center analytics documented |
| Mobile / Desktop Apps Operations | Yes — staff app and pet-parent app |
| Multi-Location Administration Operations | Yes — Enterprise plan for many locations |
| Veterinary-Specific Product Veterinary Context | Yes — veterinary-only |
| Veterinary PIMS Integration Veterinary Context | Native — Digitail is the PIMS (open API, 40+ third-party integrations) |
| Patient Chart Context on Calls Veterinary Context | Yes — every call automatically linked to the correct client and patient record |
| Clinic Protocol Configuration Veterinary Context | Not documented |
| AI Voice — Inbound Answering AI | No — AI answering of inbound calls not documented |
| AI Voice — Outbound Calls AI | Partial — Concierge AI lists 'Automate follow-up calls'; channel (voice vs message) and GA status not documented |
| AI Appointment Booking AI | Partial — Concierge AI 'Appointment Booking' documented as a workflow; not a live phone-answering agent |
| AI Call Summaries AI | Yes — AI call summaries, structured next steps, sentiment, transcription with speaker labels |
| After-Hours AI Coverage AI | Partial — async self-service via app/AI workflows; live after-hours call coverage not documented |
| Contextual Staff Handoff AI | Not documented |
Verified August 2026 against Digitail's public pages. Vendors change pricing and features; tell us if something is out of date.
Where Digitail Stands Out
The phone lives inside the PIMS — every call is automatically linked to the correct client and patient with AI summaries, actions and sentiment, with no third-party integration layer. Strengths practices cite: Native chart context: calls, texts and AI outputs attach directly to the patient record; Broad Tails AI suite (Scribe/SOAP dictation, Assistant, Intake, Voice-to-Invoice, record summaries, Concierge triage/booking/refills); All plans include in-house data migration, 1:1 onboarding and 24/7 support; Modern pet-parent app and online booking reduce phone volume; $37M raised (Series B Nov 2025, Five Elms/Atomico et al.); 10,000+ veterinarians claimed.
Considerations Before You Buy
Requires a full PIMS conversion — not viable for clinics keeping AVImark, Cornerstone, ezyVet, etc.; VoIP is an add-on on Mobile/Growth plans and softphone-centric; desk phones, fax, e911, porting and failover are not documented; No AI answering of live inbound calls documented — Concierge AI handles triage/booking/refills as workflows, not a voice receptionist; Pricing is no longer published (was $119–$300/vet/mo; now quote-based); Phone system depth (IVR trees, queues, voicemail transcription) is thin compared with dedicated VoIP providers. Pricing basis: per-plan subscription (Mobile, Growth, Growth AI, Enterprise); quote-based; historically per-vet/month; published pricing: Not public (G2 lists a single edition starting at $289/mo as of May 14, 2026; earlier published pricing was $119/vet/mo Mobile-annual to $300/vet/mo Brick & Mortar-monthly); contract model: Not documented — annual and monthly billing referenced historically; current terms quote-based.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
PupPilot delivers an AI-staffed phone system that plugs into the practice's existing PIMS, while Digitail's phone and AI value requires ripping out and replacing the PIMS itself — a much bigger change most clinics won't make for phone coverage.
A clinic that keeps Digitail can still move its phone lines to PupPilot — see how switching works.
Digitail: Common Questions
Is Digitail veterinary-specific?
Purpose-built for veterinary. PIMS support: Not applicable as a connector — Digitail is itself the PIMS (native records); offers open API and 40+ integrations (e.g., IDEXX, Trupanion Aug 2026, iVET360).
How much does Digitail cost?
Pricing basis: per-plan subscription (Mobile, Growth, Growth AI, Enterprise); quote-based; historically per-vet/month. Published pricing: Not public (G2 lists a single edition starting at $289/mo as of May 14, 2026; earlier published pricing was $119/vet/mo Mobile-annual to $300/vet/mo Brick & Mortar-monthly). Hardware: Not documented — positioned as software/softphone calling with 'no separate hardware or vendor management'. Contract: Not documented — annual and monthly billing referenced historically; current terms quote-based. Check the vendor's site for current terms.
What is the difference between Digitail and PupPilot?
PupPilot delivers an AI-staffed phone system that plugs into the practice's existing PIMS, while Digitail's phone and AI value requires ripping out and replacing the PIMS itself — a much bigger change most clinics won't make for phone coverage.