PetsApp for Veterinary Clinics
PetsApp is a veterinary client communication and engagement platform offering two-way SMS/app/WhatsApp chat, video calls, appointment booking, digital payments, wellness and loyalty plans, campaigns, and AI tools (CoPilot reply drafting and AI Scribe consult notes) layered on top of a clinic's existing phone system.
What is PetsApp?
PetsApp is a veterinary client communication and engagement platform offering two-way SMS/app/WhatsApp chat, video calls, appointment booking, digital payments, wellness and loyalty plans, campaigns, and AI tools (CoPilot reply drafting and AI Scribe consult notes) layered on top of a clinic's existing phone system. Best for: Clinics, particularly in the UK and internationally, that want to deflect phone volume into chat and payments and grow wellness-plan revenue without replacing their phone system.
- Pricing: quote-based subscription; payments priced per transaction
- Hardware: Not documented (software only)
- Veterinary fit: Purpose-built for veterinary
| Feature | PetsApp |
|---|---|
| Business VoIP Calling Infrastructure | No |
| Number Porting Infrastructure | No |
| Desk Phones / Hardware Infrastructure | No |
| Fax Infrastructure | No |
| E911 Management Infrastructure | No |
| Outage Failover Infrastructure | No |
| Two-Way Business Texting Operations | Yes - unlimited 2-way SMS, in-app chat, WhatsApp |
| Missed-Call Text-Back Operations | Not documented - markets missed-call reduction via chat deflection |
| IVR / Call Routing Operations | No |
| Queues & Hold Operations | No |
| Voicemail Transcription Operations | No |
| Call Recording Operations | No |
| Call Analytics Operations | Yes - engagement and revenue reporting dashboards |
| Mobile / Desktop Apps Operations | Yes - pet-owner app (iOS/Android) and team apps |
| Multi-Location Administration Operations | Yes - supports groups across hundreds of clinics |
| Veterinary-Specific Product Veterinary Context | Yes - veterinary only |
| Veterinary PIMS Integration Veterinary Context | Yes - syncs bookings and messages with major PIMS |
| Patient Chart Context on Calls Veterinary Context | Not documented |
| Clinic Protocol Configuration Veterinary Context | Not documented |
| AI Voice — Inbound Answering AI | No |
| AI Voice — Outbound Calls AI | No |
| AI Appointment Booking AI | No - online booking/requests without AI |
| AI Call Summaries AI | Yes - AI Scribe SOAP notes (2025); CoPilot drafts chat replies |
| After-Hours AI Coverage AI | Partial - CoPilot drafts unsent replies for staff approval; no autonomous agent |
| Contextual Staff Handoff AI | Not documented |
Where PetsApp Stands Out
Chat-first client engagement with built-in payments, wellness/loyalty plan tooling, and early-mover veterinary AI (CoPilot suggested replies since 2023, AI Scribe notes since 2025). Strengths practices cite: Unlimited two-way SMS and in-app messaging plus WhatsApp and video calls; Integrated digital payments (published 2.9% + 30c per transaction) with $12M+ processed; Wellness and loyalty plan management with documented health-plan retention gains; CoPilot AI drafts suggested chat replies for staff approval; AI Scribe generates SOAP notes and owner summaries; Campaign/marketing tools and PIMS integrations across UK and US systems.
Considerations Before You Buy
Provides no phone service: no VoIP calling, call answering, IVR, desk phones, or fax - its missed-call story is deflection to chat, not answering calls; AI is text-based (reply drafting, scribing); no AI voice agent or autonomous after-hours phone coverage documented; No public subscription pricing; quotes only; Appointment functionality on several PIMS is request-based syncing rather than confirmed real-time slot booking; Smaller North American footprint relative to its UK base. Pricing basis: quote-based subscription; payments priced per transaction; published pricing: Not public (payment processing published at 2.9% + 30c per transaction); contract model: Not documented.
How PupPilot Compares
PetsApp moves conversations into chat but still depends on the clinic's existing phone system underneath, while PupPilot replaces that phone stack outright with unlimited calling and texting, desk phones, and an AI front office that actually answers calls and books into the PIMS.
PupPilot vs PetsAppPetsApp: Common Questions
Is PetsApp veterinary-specific?
Purpose-built for veterinary. PIMS support: ezyVet, IDEXX Neo, IDEXX Cornerstone, IDEXX Animana, Covetrus AVImark, Merlin, RoboVet, RxWorks, Teleos, VIA, ImproMed, IntraVet, ezvetpro, and others.
How much does PetsApp cost?
Pricing basis: quote-based subscription; payments priced per transaction. Published pricing: Not public (payment processing published at 2.9% + 30c per transaction). Hardware: Not documented (software only). Contract: Not documented. Check the vendor's site for current terms.
What is the difference between PetsApp and PupPilot?
PetsApp moves conversations into chat but still depends on the clinic's existing phone system underneath, while PupPilot replaces that phone stack outright with unlimited calling and texting, desk phones, and an AI front office that actually answers calls and books into the PIMS.