Switching from Solutionreach to PupPilot
Patient-engagement platform (appointment reminders, two-way texting, digital intake, payments, recall, reviews) for dental, eye-care, and medical practices, with a GoTo Connect-hosted VoIP phone option and a new AI receptionist named Stella.
What is Solutionreach?
Patient-engagement platform (appointment reminders, two-way texting, digital intake, payments, recall, reviews) for dental, eye-care, and medical practices, with a GoTo Connect-hosted VoIP phone option and a new AI receptionist named Stella. Best for: Dental, vision, and medical offices, including multi-location groups and DSOs, standardizing reminders, texting, intake, and revenue-cycle messaging; it is not aimed at veterinary clinics today.
- Pricing: quote-based, tiered per practice with monthly SMS volume caps
- Phones: Not documented (VoIP hosted by partner GoTo Connect)
- Veterinary fit: Multi-industry
| Feature | Solutionreach |
|---|---|
| Business VoIP Calling Infrastructure | Via partner; GoTo Connect-hosted VoIP integration |
| Number Porting Infrastructure | Not documented |
| Desk Phones / Hardware Infrastructure | Not documented |
| Fax Infrastructure | Not documented |
| E911 Management Infrastructure | Not documented |
| Outage Failover Infrastructure | Not documented; 99.999% uptime claimed |
| Two-Way Business Texting Operations | Yes; with monthly SMS caps by tier (1,750/3,500/4,500/custom) |
| Missed-Call Text-Back Operations | Not documented; Stella can respond via SMS |
| IVR / Call Routing Operations | Not documented |
| Queues & Hold Operations | Not documented |
| Voicemail Transcription Operations | Not documented |
| Call Recording Operations | Not documented |
| Call Analytics Operations | Yes; engagement reporting, Data Hub at enterprise tier |
| Mobile / Desktop Apps Operations | Yes |
| Multi-Location Administration Operations | Yes; Enterprise tier for 6+ locations with location management |
| Veterinary-Specific Product Veterinary Context | No; dental, eye care, and medical only |
| Veterinary PIMS Integration Veterinary Context | No veterinary PIMS; 400+ dental/medical PM/EHR integrations claimed |
| Patient Chart Context on Calls Veterinary Context | Partial; phone screen pop surfaces patient appointment, balance, and insurance data from healthcare PM systems |
| Clinic Protocol Configuration Veterinary Context | Partial; configurable reminder and recall rules for healthcare workflows |
| AI Voice — Inbound Answering AI | Yes; Stella AI Receptionist (new), for dental/vision/medical |
| AI Voice — Outbound Calls AI | Not documented |
| AI Appointment Booking AI | Yes; Stella schedules, reschedules, and cancels in real time in the PM system |
| AI Call Summaries AI | Not documented |
| After-Hours AI Coverage AI | Yes; positioned for after-hours and overflow call coverage |
| Contextual Staff Handoff AI | Not documented |
Verified August 2026 against Solutionreach's public pages. Vendors change pricing and features; tell us if something is out of date.
Where Solutionreach Stands Out
A 25-year patient-engagement track record (50k+ practices claimed) now paired with Stella, a PM-integrated AI voice receptionist backed by a 200% ROI guarantee. Strengths practices cite: Stella AI Receptionist answers calls in real time, schedules/reschedules/cancels appointments, answers practice FAQs, and responds via SMS with direct practice-management integration; Deep engagement toolset: reminders, two-way and batch texting, digital intake, payments, insurance eligibility, recall, surveys, and reputation management; Phone option with patient screen pop (next appointment, balance, insurance) via GoTo Connect-hosted VoIP and a 99.999% uptime claim; Claims 400+ PM/EHR integrations and enterprise tooling (location management, Data Hub) for 6+ location groups.
Considerations Before You Buy
No veterinary vertical: current markets are dental, eye care, and medical, with no veterinary PIMS integrations documented; Phone service is a partner-hosted add-on (GoTo Connect); desk-phone hardware, e911, porting, fax, and call-recording details are not publicly documented; Pricing is gated across four tiers with monthly SMS caps (1,750-4,500 messages), and yearly contracts are the offered structure; Stella is new, marketed only to dental/vision/medical, with case studies still emerging from beta groups. Pricing basis: quote-based, tiered per practice with monthly SMS volume caps; published pricing: Not public; contract model: Yearly contract options per pricing-page FAQ.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
Solutionreach does not list veterinary as a market, so PupPilot wins on category fit alone: veterinary-trained AI with vet PIMS write-back plus phones, fax, desk phones, and unlimited calling and texting bundled, where Solutionreach offers healthcare-focused engagement with partner-hosted phones and message caps.
What switching looks like
Your numbers port to PupPilot in a managed 10-step migration, with your old and new lines running in parallel until cutover. Port first, cancel second. Export your texting history and recordings before you cancel, and bring your hardware inventory to onboarding — standard SIP desk phones can usually be re-provisioned, and desk phones are included with every plan either way. The full checklist is on how switching works; unlimited business texting is registered on your number at cutover.
Solutionreach: Common Questions
Is Solutionreach veterinary-specific?
Multi-industry. PIMS support: None documented (veterinary); claims 400+ dental/medical/vision PM and EHR integrations.
How much does Solutionreach cost?
Pricing basis: quote-based, tiered per practice with monthly SMS volume caps. Published pricing: Not public. Hardware: Not documented (VoIP hosted by partner GoTo Connect). Contract: Yearly contract options per pricing-page FAQ. Check the vendor's site for current terms.
What is the difference between Solutionreach and PupPilot?
Solutionreach does not list veterinary as a market, so PupPilot wins on category fit alone: veterinary-trained AI with vet PIMS write-back plus phones, fax, desk phones, and unlimited calling and texting bundled, where Solutionreach offers healthcare-focused engagement with partner-hosted phones and message caps.
Can we keep our phone number when we leave Solutionreach?
Yes — port first, cancel second. Under FCC rules a simple port must complete within one business day, and a carrier cannot refuse to port a number over an unpaid balance or termination fee. PupPilot manages the port and runs your old and new lines in parallel until cutover.