Solutionreach for Veterinary Clinics
Patient-engagement platform (appointment reminders, two-way texting, digital intake, payments, recall, reviews) for dental, eye-care, and medical practices, with a GoTo Connect-hosted VoIP phone option and a new AI receptionist named Stella.
What is Solutionreach?
Patient-engagement platform (appointment reminders, two-way texting, digital intake, payments, recall, reviews) for dental, eye-care, and medical practices, with a GoTo Connect-hosted VoIP phone option and a new AI receptionist named Stella. Best for: Dental, vision, and medical offices, including multi-location groups and DSOs, standardizing reminders, texting, intake, and revenue-cycle messaging; it is not aimed at veterinary clinics today.
- Pricing: quote-based, tiered per practice with monthly SMS volume caps
- Hardware: Not documented (VoIP hosted by partner GoTo Connect)
- Veterinary fit: Multi-industry
| Feature | Solutionreach |
|---|---|
| Business VoIP Calling Infrastructure | Via partner; GoTo Connect-hosted VoIP integration |
| Number Porting Infrastructure | Not documented |
| Desk Phones / Hardware Infrastructure | Not documented |
| Fax Infrastructure | Not documented |
| E911 Management Infrastructure | Not documented |
| Outage Failover Infrastructure | Not documented; 99.999% uptime claimed |
| Two-Way Business Texting Operations | Yes; with monthly SMS caps by tier (1,750/3,500/4,500/custom) |
| Missed-Call Text-Back Operations | Not documented; Stella can respond via SMS |
| IVR / Call Routing Operations | Not documented |
| Queues & Hold Operations | Not documented |
| Voicemail Transcription Operations | Not documented |
| Call Recording Operations | Not documented |
| Call Analytics Operations | Yes; engagement reporting, Data Hub at enterprise tier |
| Mobile / Desktop Apps Operations | Yes |
| Multi-Location Administration Operations | Yes; Enterprise tier for 6+ locations with location management |
| Veterinary-Specific Product Veterinary Context | No; dental, eye care, and medical only |
| Veterinary PIMS Integration Veterinary Context | No veterinary PIMS; 400+ dental/medical PM/EHR integrations claimed |
| Patient Chart Context on Calls Veterinary Context | Partial; phone screen pop surfaces patient appointment, balance, and insurance data from healthcare PM systems |
| Clinic Protocol Configuration Veterinary Context | Partial; configurable reminder and recall rules for healthcare workflows |
| AI Voice — Inbound Answering AI | Yes; Stella AI Receptionist (new), for dental/vision/medical |
| AI Voice — Outbound Calls AI | Not documented |
| AI Appointment Booking AI | Yes; Stella schedules, reschedules, and cancels in real time in the PM system |
| AI Call Summaries AI | Not documented |
| After-Hours AI Coverage AI | Yes; positioned for after-hours and overflow call coverage |
| Contextual Staff Handoff AI | Not documented |
Where Solutionreach Stands Out
A 25-year patient-engagement track record (50k+ practices claimed) now paired with Stella, a PM-integrated AI voice receptionist backed by a 200% ROI guarantee. Strengths practices cite: Stella AI Receptionist answers calls in real time, schedules/reschedules/cancels appointments, answers practice FAQs, and responds via SMS with direct practice-management integration; Deep engagement toolset: reminders, two-way and batch texting, digital intake, payments, insurance eligibility, recall, surveys, and reputation management; Phone option with patient screen pop (next appointment, balance, insurance) via GoTo Connect-hosted VoIP and a 99.999% uptime claim; Claims 400+ PM/EHR integrations and enterprise tooling (location management, Data Hub) for 6+ location groups.
Considerations Before You Buy
No veterinary vertical: current markets are dental, eye care, and medical, with no veterinary PIMS integrations documented; Phone service is a partner-hosted add-on (GoTo Connect); desk-phone hardware, e911, porting, fax, and call-recording details are not publicly documented; Pricing is gated across four tiers with monthly SMS caps (1,750-4,500 messages), and yearly contracts are the offered structure; Stella is new, marketed only to dental/vision/medical, with case studies still emerging from beta groups. Pricing basis: quote-based, tiered per practice with monthly SMS volume caps; published pricing: Not public; contract model: Yearly contract options per pricing-page FAQ.
How PupPilot Compares
Solutionreach does not list veterinary as a market, so PupPilot wins on category fit alone: veterinary-trained AI with vet PIMS write-back plus phones, fax, desk phones, and unlimited calling and texting bundled, where Solutionreach offers healthcare-focused engagement with partner-hosted phones and message caps.
PupPilot vs SolutionreachSolutionreach: Common Questions
Is Solutionreach veterinary-specific?
Multi-industry. PIMS support: None documented (veterinary); claims 400+ dental/medical/vision PM and EHR integrations.
How much does Solutionreach cost?
Pricing basis: quote-based, tiered per practice with monthly SMS volume caps. Published pricing: Not public. Hardware: Not documented (VoIP hosted by partner GoTo Connect). Contract: Yearly contract options per pricing-page FAQ. Check the vendor's site for current terms.
What is the difference between Solutionreach and PupPilot?
Solutionreach does not list veterinary as a market, so PupPilot wins on category fit alone: veterinary-trained AI with vet PIMS write-back plus phones, fax, desk phones, and unlimited calling and texting bundled, where Solutionreach offers healthcare-focused engagement with partner-hosted phones and message caps.