VitusVet for Veterinary Clinics
VitusVet is a US veterinary client communication and payments platform providing two-way text and picture messaging enabled on the practice's existing landline number, smart appointment and refill reminders, appointment requests, medical-record sharing apps, and VitusPay payment processing.
What is VitusVet?
VitusVet is a US veterinary client communication and payments platform providing two-way text and picture messaging enabled on the practice's existing landline number, smart appointment and refill reminders, appointment requests, medical-record sharing apps, and VitusPay payment processing. Best for: US practices, including those on legacy on-premises PIMS like AVImark, Cornerstone, and ImproMed, that want texting, reminders, and text-to-pay added on top of their current phone line without changing systems.
- Pricing: quote-based
- Hardware: Not documented (software only)
- Veterinary fit: Purpose-built for veterinary
| Feature | VitusVet |
|---|---|
| Business VoIP Calling Infrastructure | No - texting rides the existing landline; voice stays with the practice's carrier |
| Number Porting Infrastructure | No - text-enables the existing number instead |
| Desk Phones / Hardware Infrastructure | No |
| Fax Infrastructure | No |
| E911 Management Infrastructure | No |
| Outage Failover Infrastructure | No |
| Two-Way Business Texting Operations | Yes - text and picture messaging on the practice's current landline number |
| Missed-Call Text-Back Operations | Not documented |
| IVR / Call Routing Operations | No |
| Queues & Hold Operations | No |
| Voicemail Transcription Operations | No |
| Call Recording Operations | No |
| Call Analytics Operations | Not documented |
| Mobile / Desktop Apps Operations | Yes - VitusVet Connect team app plus branded pet-owner app |
| Multi-Location Administration Operations | Yes - built for practices, scales to multi-location groups and GPOs |
| Veterinary-Specific Product Veterinary Context | Yes - veterinary only |
| Veterinary PIMS Integration Veterinary Context | Yes - syncs with 15+ PIMS and stores communications in the PIMS |
| Patient Chart Context on Calls Veterinary Context | No - owners can view records via app; no AI chart context |
| Clinic Protocol Configuration Veterinary Context | Not documented |
| AI Voice — Inbound Answering AI | No |
| AI Voice — Outbound Calls AI | No |
| AI Appointment Booking AI | No - appointment requests reviewed by staff |
| AI Call Summaries AI | No |
| After-Hours AI Coverage AI | No |
| Contextual Staff Handoff AI | No |
Where VitusVet Stands Out
Text-enables the practice's existing landline number and stores conversations back in the practice management software, with unusually broad legacy PIMS coverage. Strengths practices cite: Two-way text and picture messaging on the practice's current landline number, so no new number is needed; Communications are securely stored back into the practice management software; Broad coverage of legacy and cloud PIMS (15+ including AVImark, Cornerstone, ImproMed, IntraVet, DVMax, ClienTrax); VitusPay text-to-pay and merchant services alongside smart text/email/push reminders; Branded pet-owner app with 24/7 medical record access; founded and led by a practicing veterinarian.
Considerations Before You Buy
Provides no phone service: voice calls remain on the practice's incumbent carrier and VitusVet does not answer, route, or record calls; No AI capabilities documented as of August 2026 - no AI voice agent, no AI reply drafting, no AI scheduling; Online scheduling is appointment requests handled by staff rather than confirmed real-time booking; No public pricing; quote-based sales; Small vendor (roughly 20 employees and ~$2.7M revenue per 2024 third-party data), which may limit R&D pace. Pricing basis: quote-based; published pricing: Not public; contract model: Not documented.
How PupPilot Compares
VitusVet adds texting on top of a clinic's old phone line, while PupPilot replaces the line itself with unlimited calling and texting, desk phones, fax, and a PIMS-connected AI front office that answers calls and books appointments - a category of capability VitusVet does not attempt.
PupPilot vs VitusVetVitusVet: Common Questions
Is VitusVet veterinary-specific?
Purpose-built for veterinary. PIMS support: AVImark, Cornerstone, Covetrus Pulse, ImproMed Infinity, ImproMed Equine, IntraVet, DVMax, ClienTrax, Complete Clinic, DaySmart Vet, eVetPractice, Hippo Manager, Vetter, Via, Advantage+.
How much does VitusVet cost?
Pricing basis: quote-based. Published pricing: Not public. Hardware: Not documented (software only). Contract: Not documented. Check the vendor's site for current terms.
What is the difference between VitusVet and PupPilot?
VitusVet adds texting on top of a clinic's old phone line, while PupPilot replaces the line itself with unlimited calling and texting, desk phones, fax, and a PIMS-connected AI front office that answers calls and books appointments - a category of capability VitusVet does not attempt.