PupPilot with VitusVet
VitusVet is a US veterinary client communication and payments platform providing two-way text and picture messaging enabled on the practice's existing landline number, smart appointment and refill reminders, appointment requests, medical-record sharing apps, and VitusPay payment processing.
What is VitusVet?
VitusVet is a US veterinary client communication and payments platform providing two-way text and picture messaging enabled on the practice's existing landline number, smart appointment and refill reminders, appointment requests, medical-record sharing apps, and VitusPay payment processing. Best for: US practices, including those on legacy on-premises PIMS like AVImark, Cornerstone, and ImproMed, that want texting, reminders, and text-to-pay added on top of their current phone line without changing systems.
- Pricing: quote-based
- Phones: Not documented (software only)
- Veterinary fit: Purpose-built for veterinary
| Feature | VitusVet |
|---|---|
| Business VoIP Calling Infrastructure | No - texting rides the existing landline; voice stays with the practice's carrier |
| Number Porting Infrastructure | No - text-enables the existing number instead |
| Desk Phones / Hardware Infrastructure | No |
| Fax Infrastructure | No |
| E911 Management Infrastructure | No |
| Outage Failover Infrastructure | No |
| Two-Way Business Texting Operations | Yes - text and picture messaging on the practice's current landline number |
| Missed-Call Text-Back Operations | Not documented |
| IVR / Call Routing Operations | No |
| Queues & Hold Operations | No |
| Voicemail Transcription Operations | No |
| Call Recording Operations | No |
| Call Analytics Operations | Not documented |
| Mobile / Desktop Apps Operations | Yes - VitusVet Connect team app plus branded pet-owner app |
| Multi-Location Administration Operations | Yes - built for practices, scales to multi-location groups and GPOs |
| Veterinary-Specific Product Veterinary Context | Yes - veterinary only |
| Veterinary PIMS Integration Veterinary Context | Yes - syncs with 15+ PIMS and stores communications in the PIMS |
| Patient Chart Context on Calls Veterinary Context | No - owners can view records via app; no AI chart context |
| Clinic Protocol Configuration Veterinary Context | Not documented |
| AI Voice — Inbound Answering AI | No |
| AI Voice — Outbound Calls AI | No |
| AI Appointment Booking AI | No - appointment requests reviewed by staff |
| AI Call Summaries AI | No |
| After-Hours AI Coverage AI | No |
| Contextual Staff Handoff AI | No |
Verified August 2026 against VitusVet's public pages. Vendors change pricing and features; tell us if something is out of date.
Where VitusVet Stands Out
Text-enables the practice's existing landline number and stores conversations back in the practice management software, with unusually broad legacy PIMS coverage. Strengths practices cite: Two-way text and picture messaging on the practice's current landline number, so no new number is needed; Communications are securely stored back into the practice management software; Broad coverage of legacy and cloud PIMS (15+ including AVImark, Cornerstone, ImproMed, IntraVet, DVMax, ClienTrax); VitusPay text-to-pay and merchant services alongside smart text/email/push reminders; Branded pet-owner app with 24/7 medical record access; founded and led by a practicing veterinarian.
Considerations Before You Buy
Provides no phone service: voice calls remain on the practice's incumbent carrier and VitusVet does not answer, route, or record calls; No AI capabilities documented as of August 2026 - no AI voice agent, no AI reply drafting, no AI scheduling; Online scheduling is appointment requests handled by staff rather than confirmed real-time booking; No public pricing; quote-based sales; Small vendor (roughly 20 employees and ~$2.7M revenue per 2024 third-party data), which may limit R&D pace. Pricing basis: quote-based; published pricing: Not public; contract model: Not documented.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
VitusVet adds texting on top of a clinic's old phone line, while PupPilot replaces the line itself with unlimited calling and texting, desk phones, fax, and a PIMS-connected AI front office that answers calls and books appointments - a category of capability VitusVet does not attempt.
A clinic that keeps VitusVet can still move its phone lines to PupPilot — see how switching works.
VitusVet: Common Questions
Is VitusVet veterinary-specific?
Purpose-built for veterinary. PIMS support: AVImark, Cornerstone, Covetrus Pulse, ImproMed Infinity, ImproMed Equine, IntraVet, DVMax, ClienTrax, Complete Clinic, DaySmart Vet, eVetPractice, Hippo Manager, Vetter, Via, Advantage+.
How much does VitusVet cost?
Pricing basis: quote-based. Published pricing: Not public. Hardware: Not documented (software only). Contract: Not documented. Check the vendor's site for current terms.
What is the difference between VitusVet and PupPilot?
VitusVet adds texting on top of a clinic's old phone line, while PupPilot replaces the line itself with unlimited calling and texting, desk phones, fax, and a PIMS-connected AI front office that answers calls and books appointments - a category of capability VitusVet does not attempt.