Switching from Weave to PupPilot
Publicly traded (NYSE: WEAV) all-in-one phone and customer-experience platform for small healthcare practices (dental, veterinary, optometry, medspa and more) spanning calls, texting, payments, reviews, forms and a new omnichannel AI Receptionist.
What is Weave?
Publicly traded (NYSE: WEAV) all-in-one phone and customer-experience platform for small healthcare practices (dental, veterinary, optometry, medspa and more) spanning calls, texting, payments, reviews, forms and a new omnichannel AI Receptionist. Best for: Multi-specialty or dental-adjacent practice groups that want a mature, broadly adopted communications-plus-payments platform from a large public vendor.
- Pricing: per location/month, tiered plans (Pro, Elite, Ultimate, Enterprise)
- Phones: Phones included with plans (Ultimate lists 'up to 15 phones (T-85)'; third parties report 5 phone rentals included on Pro)
- Veterinary fit: Vertical module
| Feature | Weave |
|---|---|
| Business VoIP Calling Infrastructure | Yes |
| Number Porting Infrastructure | Yes |
| Desk Phones / Hardware Infrastructure | Yes — included with plans (Ultimate: up to 15 T-85 phones) |
| Fax Infrastructure | Yes — digital faxing (help docs) |
| E911 Management Infrastructure | Not documented |
| Outage Failover Infrastructure | Not documented |
| Two-Way Business Texting Operations | Yes — bulk-texting allotments by tier (1,500–15,000 msgs/mo) |
| Missed-Call Text-Back Operations | Yes |
| IVR / Call Routing Operations | Yes — phone trees/auto-attendant |
| Queues & Hold Operations | Not documented |
| Voicemail Transcription Operations | Yes — AI-driven (launched Oct 2023) |
| Call Recording Operations | Yes — plan-dependent |
| Call Analytics Operations | Yes — Call Intelligence AI call analytics |
| Mobile / Desktop Apps Operations | Yes |
| Multi-Location Administration Operations | Yes — multi-office/Enterprise tier |
| Veterinary-Specific Product Veterinary Context | Partial — dedicated vet vertical within multi-industry, dental-first platform |
| Veterinary PIMS Integration Veterinary Context | Yes — 15+ vet PIMS for Call Pop/reminders/sync |
| Patient Chart Context on Calls Veterinary Context | Partial — Call Pop surfaces client/appointment data from PIMS; not used by AI answering per docs |
| Clinic Protocol Configuration Veterinary Context | Not documented |
| AI Voice — Inbound Answering AI | Announced April 2026 — early access for dental PIMS (Dentrix, Eaglesoft, Open Dental); veterinary on a waitlist as of August 2026 |
| AI Voice — Outbound Calls AI | Not documented — automated recall campaigns listed as coming soon |
| AI Appointment Booking AI | Partial — real-time booking in early access for dental PIMS (Dentrix/Eaglesoft/Open Dental); veterinary on a waitlist (August 2026) |
| AI Call Summaries AI | Yes — transcription, summaries, sentiment via Call Intelligence |
| After-Hours AI Coverage AI | Yes — 24/7 answering; cites 47% of bookings after hours |
| Contextual Staff Handoff AI | Yes — intelligent routing and AI-to-human escalation documented |
Verified August 2026 against Weave's public pages. Vendors change pricing and features; tell us if something is out of date.
Where Weave Stands Out
Scale (40,000+ customer locations) plus an omnichannel AI Receptionist built with Google Cloud's Gemini Enterprise Agent Platform announced May 2026. Strengths practices cite: 40,000+ customer locations and public-company resources; Broad platform beyond phones: payments, reviews, digital forms, email marketing, Call Intelligence analytics; AI Receptionist announced April 2026 (voice + text) built with Google Cloud Gemini, with AI-to-human escalation — dental early access first; 15+ documented veterinary PIMS integrations including AVImark, Cornerstone, ImproMed, ezyVet, Shepherd, DaySmart Vet; Desk phones included with plans and established onboarding/support.
Considerations Before You Buy
AI Receptionist real-time appointment booking is documented for dental offices only (early access tied to Dentrix, Eaglesoft, Open Dental); non-dental verticals shown as 'available for you, soon'; Dental-first product cadence; veterinary gets features later; Weave's pricing page lists bulk-texting allotments by tier (1,500 / 3,000 / 15,000 messages a month) rather than unlimited texting; Full tier pricing gated behind sales; third parties report 12-month auto-renew agreements and $500–$750 implementation fees; No veterinary chart-context AI documented (Call Pop shows PIMS data, but AI answering is not documented as reading pet charts). Pricing basis: per location/month, tiered plans (Pro, Elite, Ultimate, Enterprise); published pricing: Official pricing page: 'starting from $199 per month' (Pro); Elite/Ultimate/Enterprise quote-only; third parties (2026) report $249+/mo typical, $500–$750 one-time implementation, ~$4/mo per extra phone; contract model: Weave's published VoIP terms are month-to-month 'or as otherwise stated on the Order'; some customers report annual terms — check your order form.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. Weave's Call Intelligence is live for veterinary clinics; its AI Receptionist is in early access for dental PIMS, with veterinary on a waitlist as of August 2026.
What switching looks like
Your numbers port to PupPilot in a managed 10-step migration, with your old and new lines running in parallel until cutover. Port first, cancel second. Weave's terms allow a port-out only while your account is active and in good standing. Export your texting history and recordings before you cancel, and bring your hardware inventory to onboarding — standard SIP desk phones can usually be re-provisioned, and desk phones are included with every plan either way. The full checklist is on how switching works; unlimited business texting is registered on your number at cutover.
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Weave: Common Questions
Is Weave veterinary-specific?
Vertical module. PIMS support: 15+ veterinary PIMS documented: AVImark, Cornerstone, ImproMed (+ Triple Crown/Equine), ezyVet (Jun 2024), Shepherd (Apr 2024), DaySmart Vet, HVMS, Via, VTech Platinum, DVMAX, StringSoft, Advantage+, CompleteClinic, DVM Manager.
How much does Weave cost?
Pricing basis: per location/month, tiered plans (Pro, Elite, Ultimate, Enterprise). Published pricing: Official pricing page: 'starting from $199 per month' (Pro); Elite/Ultimate/Enterprise quote-only; third parties (2026) report $249+/mo typical, $500–$750 one-time implementation, ~$4/mo per extra phone. Hardware: Phones included with plans (Ultimate lists 'up to 15 phones (T-85)'; third parties report 5 phone rentals included on Pro). Contract: Weave's published VoIP terms are month-to-month 'or as otherwise stated on the Order'; some customers report annual terms — check your order form. Check the vendor's site for current terms.
What is the difference between Weave and PupPilot?
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. Weave's Call Intelligence is live for veterinary clinics; its AI Receptionist is in early access for dental PIMS, with veterinary on a waitlist as of August 2026.
Can we keep our phone number when we leave Weave?
Yes — port first, cancel second. Under FCC rules a simple port must complete within one business day, and a carrier cannot refuse to port a number over an unpaid balance or termination fee. Weave's terms allow a port-out only while your account is active and in good standing. PupPilot manages the port and runs your old and new lines in parallel until cutover.