Weave for Veterinary Clinics
Publicly traded (NYSE: WEAV) all-in-one phone and customer-experience platform for small healthcare practices (dental, veterinary, optometry, medspa and more) spanning calls, texting, payments, reviews, forms and a new omnichannel AI Receptionist.
What is Weave?
Publicly traded (NYSE: WEAV) all-in-one phone and customer-experience platform for small healthcare practices (dental, veterinary, optometry, medspa and more) spanning calls, texting, payments, reviews, forms and a new omnichannel AI Receptionist. Best for: Multi-specialty or dental-adjacent practice groups that want a mature, broadly adopted communications-plus-payments platform from a large public vendor.
- Pricing: per location/month, tiered plans (Pro, Elite, Ultimate, Enterprise)
- Hardware: Phones included with plans (Ultimate lists 'up to 15 phones (T-85)'; third parties report 5 phone rentals included on Pro)
- Veterinary fit: Vertical module
| Feature | Weave |
|---|---|
| Business VoIP Calling Infrastructure | Yes |
| Number Porting Infrastructure | Yes |
| Desk Phones / Hardware Infrastructure | Yes ā included with plans (Ultimate: up to 15 T-85 phones) |
| Fax Infrastructure | Yes ā digital faxing (help docs) |
| E911 Management Infrastructure | Not documented |
| Outage Failover Infrastructure | Not documented |
| Two-Way Business Texting Operations | Yes ā plan-capped (1,500ā15,000 msgs/mo) |
| Missed-Call Text-Back Operations | Yes |
| IVR / Call Routing Operations | Yes ā phone trees/auto-attendant |
| Queues & Hold Operations | Not documented |
| Voicemail Transcription Operations | Yes ā AI-driven (launched Oct 2023) |
| Call Recording Operations | Yes ā plan-dependent |
| Call Analytics Operations | Yes ā Call Intelligence AI call analytics |
| Mobile / Desktop Apps Operations | Yes |
| Multi-Location Administration Operations | Yes ā multi-office/Enterprise tier |
| Veterinary-Specific Product Veterinary Context | Partial ā dedicated vet vertical within multi-industry, dental-first platform |
| Veterinary PIMS Integration Veterinary Context | Yes ā 15+ vet PIMS for Call Pop/reminders/sync |
| Patient Chart Context on Calls Veterinary Context | Partial ā Call Pop surfaces client/appointment data from PIMS; not used by AI answering per docs |
| Clinic Protocol Configuration Veterinary Context | Not documented |
| AI Voice ā Inbound Answering AI | Yes ā AI Receptionist answers calls 24/7 (marketed via 2026 early-access promo) |
| AI Voice ā Outbound Calls AI | Not documented ā automated recall campaigns listed as coming soon |
| AI Appointment Booking AI | Partial ā real-time booking labeled 'Dental offices only' (Dentrix/Eaglesoft/Open Dental early access); vet 'coming soon' |
| AI Call Summaries AI | Yes ā transcription, summaries, sentiment via Call Intelligence |
| After-Hours AI Coverage AI | Yes ā 24/7 answering; cites 47% of bookings after hours |
| Contextual Staff Handoff AI | Yes ā intelligent routing and AI-to-human escalation documented |
Where Weave Stands Out
Scale (40,000+ customer locations) plus an omnichannel AI Receptionist built with Google Cloud's Gemini Enterprise Agent Platform announced May 2026. Strengths practices cite: 40,000+ customer locations and public-company resources; Broad platform beyond phones: payments, reviews, digital forms, email marketing, Call Intelligence analytics; Omnichannel AI Receptionist (voice + text, 24/7) built with Google Cloud Gemini, with AI-to-human escalation; 15+ documented veterinary PIMS integrations including AVImark, Cornerstone, ImproMed, ezyVet, Shepherd, DaySmart Vet; Desk phones included with plans and established onboarding/support.
Considerations Before You Buy
AI Receptionist real-time appointment booking is documented for dental offices only (early access tied to Dentrix, Eaglesoft, Open Dental); non-dental verticals shown as 'available for you, soon'; Dental-first product cadence; veterinary gets features later; Text messaging is capped by plan (1,500/3,000/15,000 messages per month) rather than unlimited; Full tier pricing gated behind sales; third parties report 12-month auto-renew agreements and $500ā$750 implementation fees; No veterinary chart-context AI documented (Call Pop shows PIMS data, but AI answering is not documented as reading pet charts). Pricing basis: per location/month, tiered plans (Pro, Elite, Ultimate, Enterprise); published pricing: Official pricing page: 'starting from $199 per month' (Pro); Elite/Ultimate/Enterprise quote-only; third parties (2026) report $249+/mo typical, $500ā$750 one-time implementation, ~$4/mo per extra phone; contract model: Not published officially; third parties report 12-month agreements with auto-renewal and 60-day cancellation notice.
How PupPilot Compares
PupPilot's AI front office answers, books and writes back for veterinary practices today with unlimited calling and texting included, while Weave's documented real-time AI booking remains dental-only early access and its texting is plan-capped.
PupPilot vs WeaveWeave: Common Questions
Is Weave veterinary-specific?
Vertical module. PIMS support: 15+ veterinary PIMS documented: AVImark, Cornerstone, ImproMed (+ Triple Crown/Equine), ezyVet (Jun 2024), Shepherd (Apr 2024), DaySmart Vet, HVMS, Via, VTech Platinum, DVMAX, StringSoft, Advantage+, CompleteClinic, DVM Manager.
How much does Weave cost?
Pricing basis: per location/month, tiered plans (Pro, Elite, Ultimate, Enterprise). Published pricing: Official pricing page: 'starting from $199 per month' (Pro); Elite/Ultimate/Enterprise quote-only; third parties (2026) report $249+/mo typical, $500ā$750 one-time implementation, ~$4/mo per extra phone. Hardware: Phones included with plans (Ultimate lists 'up to 15 phones (T-85)'; third parties report 5 phone rentals included on Pro). Contract: Not published officially; third parties report 12-month agreements with auto-renewal and 60-day cancellation notice. Check the vendor's site for current terms.
What is the difference between Weave and PupPilot?
PupPilot's AI front office answers, books and writes back for veterinary practices today with unlimited calling and texting included, while Weave's documented real-time AI booking remains dental-only early access and its texting is plan-capped.