PupPilot vs Frontier Business
The business services arm of Frontier, now a Verizon company, selling fiber-bundled voice: SmartVoice cloud UCaaS and Frontier Business Voice VoIP lines that support faxes, alarms, and other analog business devices. PupPilot is the veterinary phone system with an AI front office built in — unlimited inbound and outbound calling, unlimited business texting, email, fax, professional desk phones, and PIMS-connected AI in one system. See how they compare.
| Feature | PupPilot | Frontier Business |
|---|---|---|
| Business VoIP Calling Infrastructure | Yes — full phone system, unlimited calling | Yes (cloud VoIP over Frontier fiber) |
| Number Porting Infrastructure | Yes — handled end-to-end | Yes (standard) |
| Desk Phones / Hardware Infrastructure | Yes — included with every plan | Not documented |
| Fax Infrastructure | Yes | Yes (Business Voice supports fax and other analog business lines) |
| Email Infrastructure | Yes — included in every plan | Not documented |
| E911 Management Infrastructure | Yes — every ported line | Yes (with documented caveat: requires power/battery backup to function in outages) |
| Two-Way Business Texting Operations | Yes — unlimited | Partial (SmartVoice 'integrated messaging' lists SMS among channels; business texting workflow not detailed) |
| Missed-Call Text-Back Operations | Yes | Not documented |
| IVR / Call Routing Operations | Yes — AI-driven, configured in plain English | Not documented (35+ features marketed without itemization) |
| Queues & Hold Operations | Yes | Not documented |
| Voicemail Transcription Operations | Yes — voicemail-to-PIMS | Partial (voicemail-to-email documented; text transcription not specified) |
| Call Recording Operations | Yes — searchable, transcribed archive | Not documented |
| Mobile / Desktop Apps Operations | Yes — desktop & mobile | Partial (VoIP on any device claimed; dedicated app not detailed) |
| Multi-Location Administration Operations | Yes | Not documented |
| Veterinary-Specific Product Veterinary Context | Purpose-built for veterinary | No |
| Veterinary PIMS Integration Veterinary Context | Deep read/write across major veterinary PIMS | No |
| Patient Chart Context on Calls Veterinary Context | Yes — live during calls | No |
| Clinic Protocol Configuration Veterinary Context | Yes — clinic-approved protocols | No |
| AI Voice — Inbound Answering AI | Yes — autonomous veterinary receptionist | No (none documented) |
| AI Voice — Outbound Calls AI | Yes — follow-ups, recalls, record retrieval | No |
| AI Appointment Booking AI | Yes — veterinary scheduling, booked into your PIMS | No |
| AI Call Summaries AI | Yes — veterinary summaries (clinical details) written to the PIMS | No |
| After-Hours AI Coverage AI | Yes — every call, day and night | No |
| Contextual Staff Handoff AI | Yes — warm transfer with full context | No |
| Pricing model Commercial | Plans sized to your clinic; communications included | per line/month bundled with qualifying business fiber internet; published pricing: SmartVoice from $29.99/mo and Frontier Business Voice from $29.99/mo, each requiring qualifying Frontier Fiber for Business Internet (1/2/5/7 Gig) |
| Free trial Commercial | 1 week | Not documented |
Verified August 2026 against Frontier Business's public pages. Vendors change pricing and features; tell us if something is out of date.
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Where Frontier Business Stands Out
Multi-gig fiber-first bundling - voice rides on 1-7 Gig business fiber - with explicit support for legacy analog use cases (fax, alarms, elevators, credit-card machines) that pure-cloud players ignore. Frontier Business is best for businesses in Frontier's fiber footprint that want simple flat-rate voice bundled with multi-gig fiber internet, including analog-style lines for fax and alarm equipment.
Where PupPilot Wins
Frontier offers fiber-dependent dial tone in mid-integration with Verizon and documents no AI capabilities at all, so PupPilot wins by adding an AI front office that answers, texts back, and books into the PIMS - capabilities Frontier's $29.99 lines and thin UCaaS simply do not have.
Unlimited, Like a Phone Plan Should Be
Every PupPilot plan is a full, unlimited phone plan: unlimited inbound and outbound calling, unlimited two-way business texting and email for your whole team, with fax and professional desk phones included. Frontier Business's model: per line/month bundled with qualifying business fiber internet; published pricing: SmartVoice from $29.99/mo and Frontier Business Voice from $29.99/mo, each requiring qualifying Frontier Fiber for Business Internet (1/2/5/7 Gig); hardware: Not documented (works across phone, laptop, desktop; desk phone provisioning not published).
Switching is a managed migration: your numbers port to the veterinary phone system, your old and new lines run in parallel until cutover, and switching and porting covers the checklist — the Frontier Business-specific version is switching from Frontier Business. Plans are on the pricing page.
PupPilot vs Frontier Business: Common Questions
What is Frontier Business?
The business services arm of Frontier, now a Verizon company, selling fiber-bundled voice: SmartVoice cloud UCaaS and Frontier Business Voice VoIP lines that support faxes, alarms, and other analog business devices.
Is Frontier Business built for veterinary clinics?
Generic. PIMS support: None documented. PupPilot is purpose-built for veterinary clinics, with deep PIMS read/write used live during calls.
How does pricing compare?
With PupPilot, plans are sized to your clinic, and communications — unlimited inbound and outbound calling, unlimited business texting, email, fax, and professional desk phones — are included in every plan. Every clinic starts with a one-week free trial. Frontier Business: per line/month bundled with qualifying business fiber internet; published pricing: SmartVoice from $29.99/mo and Frontier Business Voice from $29.99/mo, each requiring qualifying Frontier Fiber for Business Internet (1/2/5/7 Gig).
Can I switch to PupPilot from Frontier Business?
Yes. PupPilot ports your existing numbers, provisions professional desk phones, and runs your old and new lines in parallel until cutover — port first, cancel second. You can start with the AI answering calls forwarded from your current lines and port when you are ready.