Switching from Frontier Business to PupPilot
The business services arm of Frontier, now a Verizon company, selling fiber-bundled voice: SmartVoice cloud UCaaS and Frontier Business Voice VoIP lines that support faxes, alarms, and other analog business devices.
What is Frontier Business?
The business services arm of Frontier, now a Verizon company, selling fiber-bundled voice: SmartVoice cloud UCaaS and Frontier Business Voice VoIP lines that support faxes, alarms, and other analog business devices. Best for: Businesses in Frontier's fiber footprint that want simple flat-rate voice bundled with multi-gig fiber internet, including analog-style lines for fax and alarm equipment.
- Pricing: per line/month bundled with qualifying business fiber internet
- Phones: Not documented (works across phone, laptop, desktop; desk phone provisioning not published)
- Veterinary fit: Generic
| Feature | Frontier Business |
|---|---|
| Business VoIP Calling Infrastructure | Yes (cloud VoIP over Frontier fiber) |
| Number Porting Infrastructure | Yes (standard) |
| Desk Phones / Hardware Infrastructure | Not documented |
| Fax Infrastructure | Yes (Business Voice supports fax and other analog business lines) |
| E911 Management Infrastructure | Yes (with documented caveat: requires power/battery backup to function in outages) |
| Outage Failover Infrastructure | No (service does not function without electrical or battery backup power) |
| Two-Way Business Texting Operations | Partial (SmartVoice 'integrated messaging' lists SMS among channels; business texting workflow not detailed) |
| Missed-Call Text-Back Operations | Not documented |
| IVR / Call Routing Operations | Not documented (35+ features marketed without itemization) |
| Queues & Hold Operations | Not documented |
| Voicemail Transcription Operations | Partial (voicemail-to-email documented; text transcription not specified) |
| Call Recording Operations | Not documented |
| Call Analytics Operations | Not documented |
| Mobile / Desktop Apps Operations | Partial (VoIP on any device claimed; dedicated app not detailed) |
| Multi-Location Administration Operations | Not documented |
| Veterinary-Specific Product Veterinary Context | No |
| Veterinary PIMS Integration Veterinary Context | No |
| Patient Chart Context on Calls Veterinary Context | No |
| Clinic Protocol Configuration Veterinary Context | No |
| AI Voice — Inbound Answering AI | No (none documented) |
| AI Voice — Outbound Calls AI | No |
| AI Appointment Booking AI | No |
| AI Call Summaries AI | No |
| After-Hours AI Coverage AI | No |
| Contextual Staff Handoff AI | No |
Verified August 2026 against Frontier Business's public pages. Vendors change pricing and features; tell us if something is out of date.
Where Frontier Business Stands Out
Multi-gig fiber-first bundling - voice rides on 1-7 Gig business fiber - with explicit support for legacy analog use cases (fax, alarms, elevators, credit-card machines) that pure-cloud players ignore. Strengths practices cite: Straightforward $29.99/mo starting price for both SmartVoice and Business Voice when bundled with fiber; Explicit support for critical analog lines: faxes, alarms, elevators, credit-card machines; SmartVoice includes 35+ features such as find me/follow me, voicemail-to-email, and integrated messaging across voice, email, SMS, and IM; Unlimited local and nationwide calling; Now backed by Verizon's scale following the January 2026 acquisition.
Considerations Before You Buy
Voice requires qualifying Frontier fiber internet and does not function without power/battery backup (including 911); No AI receptionist, AI features, or automated scheduling documented; Feature documentation is thin - auto attendant, call recording, analytics, desk phone options are not detailed publicly; Footprint limited to Frontier's (now Verizon's) fiber territories; Brand and product roadmap in transition post-acquisition; no veterinary positioning or PIMS integration. Pricing basis: per line/month bundled with qualifying business fiber internet; published pricing: SmartVoice from $29.99/mo and Frontier Business Voice from $29.99/mo, each requiring qualifying Frontier Fiber for Business Internet (1/2/5/7 Gig); contract model: Not documented on fetched pages; service requires qualifying Frontier fiber internet and battery backup for 911 during outages.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
Frontier offers fiber-dependent dial tone in mid-integration with Verizon and documents no AI capabilities at all, so PupPilot wins by adding an AI front office that answers, texts back, and books into the PIMS - capabilities Frontier's $29.99 lines and thin UCaaS simply do not have.
What switching looks like
Your numbers port to PupPilot in a managed 10-step migration, with your old and new lines running in parallel until cutover. Port first, cancel second. Export your texting history and recordings before you cancel, and bring your hardware inventory to onboarding — standard SIP desk phones can usually be re-provisioned, and desk phones are included with every plan either way. The full checklist is on how switching works; unlimited business texting is registered on your number at cutover.
Frontier Business: Common Questions
Is Frontier Business veterinary-specific?
Generic. PIMS support: None documented.
How much does Frontier Business cost?
Pricing basis: per line/month bundled with qualifying business fiber internet. Published pricing: SmartVoice from $29.99/mo and Frontier Business Voice from $29.99/mo, each requiring qualifying Frontier Fiber for Business Internet (1/2/5/7 Gig). Hardware: Not documented (works across phone, laptop, desktop; desk phone provisioning not published). Contract: Not documented on fetched pages; service requires qualifying Frontier fiber internet and battery backup for 911 during outages. Check the vendor's site for current terms.
What is the difference between Frontier Business and PupPilot?
Frontier offers fiber-dependent dial tone in mid-integration with Verizon and documents no AI capabilities at all, so PupPilot wins by adding an AI front office that answers, texts back, and books into the PIMS - capabilities Frontier's $29.99 lines and thin UCaaS simply do not have.
Can we keep our phone number when we leave Frontier Business?
Yes — port first, cancel second. Under FCC rules a simple port must complete within one business day, and a carrier cannot refuse to port a number over an unpaid balance or termination fee. PupPilot manages the port and runs your old and new lines in parallel until cutover.