PupPilot vs OpenPhone (now Quo)
App-based business phone system, rebranded as Quo in September 2025 (openphone.com now redirects to quo.com), combining calls, texts, shared numbers, and an included AI voice agent (Sona) with usage-based AI pricing. PupPilot is the veterinary phone system with an AI front office built in — unlimited inbound and outbound calling, unlimited business texting, email, fax, professional desk phones, and PIMS-connected AI in one system. See how they compare.
| Feature | PupPilot | OpenPhone (now Quo) |
|---|---|---|
| Business VoIP Calling Infrastructure | Yes — full phone system, unlimited calling | Yes (US/CA included) |
| Number Porting Infrastructure | Yes — handled end-to-end | Yes (free, vendor-handled) |
| Desk Phones / Hardware Infrastructure | Yes — included with every plan | No (explicitly unsupported) |
| Fax Infrastructure | Yes | No (third-party fax service recommended) |
| Email Infrastructure | Yes — included in every plan | Not documented |
| E911 Management Infrastructure | Yes — every ported line | Yes (911 with registered address; VoIP limitations) |
| Two-Way Business Texting Operations | Yes — unlimited | Yes (US/CA; automated SMS $0.01/segment; 10DLC fees) |
| Missed-Call Text-Back Operations | Yes | Yes (auto-replies) |
| IVR / Call Routing Operations | Yes — AI-driven, configured in plain English | Yes (multi-level phone menus, Business+) |
| Queues & Hold Operations | Yes | Not documented |
| Voicemail Transcription Operations | Yes — voicemail-to-PIMS | Yes (all plans) |
| Call Recording Operations | Yes — searchable, transcribed archive | Yes (manual Starter; automatic Business+) |
| Mobile / Desktop Apps Operations | Yes — desktop & mobile | Yes (iOS, Android, desktop, web) |
| Multi-Location Administration Operations | Yes | Partial (shared numbers/teams; no site constructs) |
| Veterinary-Specific Product Veterinary Context | Purpose-built for veterinary | No |
| Veterinary PIMS Integration Veterinary Context | Deep read/write across major veterinary PIMS | No |
| Patient Chart Context on Calls Veterinary Context | Yes — live during calls | No |
| Clinic Protocol Configuration Veterinary Context | Yes — clinic-approved protocols | No |
| AI Voice — Inbound Answering AI | Yes — autonomous veterinary receptionist | Yes (Sona, included all plans, usage-billed) |
| AI Voice — Outbound Calls AI | Yes — follow-ups, recalls, record retrieval | No (Sona is inbound-only per vendor FAQ) |
| AI Appointment Booking AI | Yes — veterinary scheduling, booked into your PIMS | Partial (texts booking links mid-call; no direct system booking) |
| AI Call Summaries AI | Yes — veterinary summaries (clinical details) written to the PIMS | Yes (AI call summaries/transcripts, Business+) |
| After-Hours AI Coverage AI | Yes — every call, day and night | Yes (Sona 24/7) |
| Contextual Staff Handoff AI | Yes — warm transfer with full context | Yes (live transfer to team + summaries in inbox) |
| Pricing model Commercial | Plans sized to your clinic; communications included | per user/month plus usage-based AI credits; published pricing: Starter $15, Business $23, Scale $35 per user/month billed annually ($19/$33/$47 monthly); Sona AI usage tiers $0 (10 calls) to $199/mo (600 calls), overages $0.45-$1.00/call; extra numbers $5/mo |
| Free trial Commercial | 1 week | Not documented |
Verified August 2026 against OpenPhone (now Quo)'s public pages. Vendors change pricing and features; tell us if something is out of date.
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Where OpenPhone (now Quo) Stands Out
Sona, a 24/7 inbound AI voice agent included on every plan with usage-based credits, wrapped in a genuinely modern collaborative inbox — plus $105M in fresh growth financing behind an AI front-office positioning. OpenPhone (now Quo) is best for startups and small service teams that live in software, want shared numbers and modern texting, and are comfortable with an app-only phone system.
Where PupPilot Wins
Quo proves SMBs want an AI front office, but it stops at generic answering — PupPilot adds what a vet clinic actually needs: desk phones, fax, and an AI agent that reads the PIMS, books real appointments, and writes back to the patient record.
Unlimited, Like a Phone Plan Should Be
Every PupPilot plan is a full, unlimited phone plan: unlimited inbound and outbound calling, unlimited two-way business texting and email for your whole team, with fax and professional desk phones included. OpenPhone (now Quo)'s model: per user/month plus usage-based AI credits; published pricing: Starter $15, Business $23, Scale $35 per user/month billed annually ($19/$33/$47 monthly); Sona AI usage tiers $0 (10 calls) to $199/mo (600 calls), overages $0.45-$1.00/call; extra numbers $5/mo; hardware: No desk phones — apps on computer/phone only; vendor states it does not support niche telecom hardware.
Switching is a managed migration: your numbers port to the veterinary phone system, your old and new lines run in parallel until cutover, and switching and porting covers the checklist — the OpenPhone (now Quo)-specific version is switching from OpenPhone (now Quo). Plans are on the pricing page.
PupPilot vs OpenPhone (now Quo): Common Questions
What is OpenPhone (now Quo)?
App-based business phone system, rebranded as Quo in September 2025 (openphone.com now redirects to quo.com), combining calls, texts, shared numbers, and an included AI voice agent (Sona) with usage-based AI pricing.
Is OpenPhone (now Quo) built for veterinary clinics?
Multi-industry. PIMS support: None documented. PupPilot is purpose-built for veterinary clinics, with deep PIMS read/write used live during calls.
How does pricing compare?
With PupPilot, plans are sized to your clinic, and communications — unlimited inbound and outbound calling, unlimited business texting, email, fax, and professional desk phones — are included in every plan. Every clinic starts with a one-week free trial. OpenPhone (now Quo): per user/month plus usage-based AI credits; published pricing: Starter $15, Business $23, Scale $35 per user/month billed annually ($19/$33/$47 monthly); Sona AI usage tiers $0 (10 calls) to $199/mo (600 calls), overages $0.45-$1.00/call; extra numbers $5/mo.
Can I switch to PupPilot from OpenPhone (now Quo)?
Yes. PupPilot ports your existing numbers, provisions professional desk phones, and runs your old and new lines in parallel until cutover — port first, cancel second. You can start with the AI answering calls forwarded from your current lines and port when you are ready.