PupPilot vs Vetstoria
Vetstoria is a veterinary real-time online booking platform (with add-on websites, payments, and digital marketing) that syncs appointments directly with 30+ practice management systems, operating as the Petvisor group's booking brand alongside PetDesk. PupPilot is the veterinary phone system with an AI front office built in — unlimited inbound and outbound calling, unlimited business texting, email, fax, professional desk phones, and PIMS-connected AI in one system. See how they compare.
| Feature | PupPilot | Vetstoria |
|---|---|---|
| Business VoIP Calling Infrastructure | Yes — full phone system, unlimited calling | No |
| Number Porting Infrastructure | Yes — handled end-to-end | No |
| Desk Phones / Hardware Infrastructure | Yes — included with every plan | No |
| Fax Infrastructure | Yes | No |
| Email Infrastructure | Yes — included in every plan | Not documented |
| E911 Management Infrastructure | Yes — every ported line | No |
| Two-Way Business Texting Operations | Yes — unlimited | No |
| Missed-Call Text-Back Operations | Yes | No |
| IVR / Call Routing Operations | Yes — AI-driven, configured in plain English | No |
| Queues & Hold Operations | Yes | No |
| Voicemail Transcription Operations | Yes — voicemail-to-PIMS | No |
| Call Recording Operations | Yes — searchable, transcribed archive | No |
| Mobile / Desktop Apps Operations | Yes — desktop & mobile | Not documented |
| Multi-Location Administration Operations | Yes | Yes - custom multi-location/enterprise plans |
| Veterinary-Specific Product Veterinary Context | Purpose-built for veterinary | Yes - veterinary only |
| Veterinary PIMS Integration Veterinary Context | Deep read/write across major veterinary PIMS | Yes - real-time sync with 30+ PIMS |
| Patient Chart Context on Calls Veterinary Context | Yes — live during calls | No |
| Clinic Protocol Configuration Veterinary Context | Yes — clinic-approved protocols | Partial - custom booking rules and emergency keyword alerts |
| AI Voice — Inbound Answering AI | Yes — autonomous veterinary receptionist | No |
| AI Voice — Outbound Calls AI | Yes — follow-ups, recalls, record retrieval | No |
| AI Appointment Booking AI | Yes — veterinary scheduling, booked into your PIMS | No - rules-based online booking, not AI |
| AI Call Summaries AI | Yes — veterinary summaries (clinical details) written to the PIMS | No |
| After-Hours AI Coverage AI | Yes — every call, day and night | No - after-hours capture is web booking only |
| Contextual Staff Handoff AI | Yes — warm transfer with full context | No |
| Pricing model Commercial | Plans sized to your clinic; communications included | per location/month, tiered by clinician count, region-specific; published pricing: UK: £199/£299/£399 per location/month (up to 2/4/7 clinicians); EU: €199/€299/€399; Nordics: €249/€349/€449; France: €149/€249/€349; Australia: A$199/A$299/A$449; NZ: NZ$199/NZ$299/NZ$449; annual billing gives 1 month free; US pricing not published |
| Free trial Commercial | 1 week | Not documented |
Verified August 2026 against Vetstoria's public pages. Vendors change pricing and features; tell us if something is out of date.
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Where Vetstoria Stands Out
Deep real-time two-way sync with 30+ veterinary PIMS at scale (10,000+ clinics, ~900,000 appointments/month) with highly customizable booking rules. Vetstoria is best for clinics, especially in the UK, Europe, and Australia/New Zealand, that want 24/7 self-service online booking with true real-time PIMS synchronization layered on top of their existing phone system.
Where PupPilot Wins
Vetstoria only captures clients who choose to book on the web, while PupPilot answers the phone itself, including full VoIP service, texting, desk phones, and a PIMS-connected AI receptionist that books appointments from live calls, which Vetstoria does not offer.
One bill vs. one more bill
Vetstoria sits on top of the phone service your clinic already pays for. That makes it one more subscription, and one more vendor to call when a line drops. PupPilot is the phone system: unlimited calling and texting, email, fax, desk phones and number porting are included in every plan, and the AI answers on those lines. One bill, one support line, one place the call gets answered.
Switching is a managed migration: your numbers port to the veterinary phone system, your old and new lines run in parallel until cutover, and switching and porting covers the checklist — the Vetstoria-specific version is switching from Vetstoria. Plans are on the pricing page.
PupPilot vs Vetstoria: Common Questions
What is Vetstoria?
Vetstoria is a veterinary real-time online booking platform (with add-on websites, payments, and digital marketing) that syncs appointments directly with 30+ practice management systems, operating as the Petvisor group's booking brand alongside PetDesk.
Is Vetstoria built for veterinary clinics?
Purpose-built for veterinary. PIMS support: 30+ systems including ezyVet, IDEXX Neo, IDEXX Cornerstone, IDEXX Animana, AVImark, Covetrus Ascend, DaySmart Vet, Provet Cloud, RoboVet, RxWorks, VisionVPM, VetSpire, Rhapsody, OpenVPMS, Merlin, Teleos, Vetera. PupPilot is purpose-built for veterinary clinics, with deep PIMS read/write used live during calls.
How does pricing compare?
With PupPilot, plans are sized to your clinic, and communications — unlimited inbound and outbound calling, unlimited business texting, email, fax, and professional desk phones — are included in every plan. Every clinic starts with a one-week free trial. Vetstoria: per location/month, tiered by clinician count, region-specific; published pricing: UK: £199/£299/£399 per location/month (up to 2/4/7 clinicians); EU: €199/€299/€399; Nordics: €249/€349/€449; France: €149/€249/€349; Australia: A$199/A$299/A$449; NZ: NZ$199/NZ$299/NZ$449; annual billing gives 1 month free; US pricing not published.
Can I switch to PupPilot from Vetstoria?
Yes. PupPilot ports your existing numbers, provisions professional desk phones, and runs your old and new lines in parallel until cutover — port first, cancel second. You can start with the AI answering calls forwarded from your current lines and port when you are ready.