PupPilot with Vetstoria
Vetstoria is a veterinary real-time online booking platform (with add-on websites, payments, and digital marketing) that syncs appointments directly with 30+ practice management systems, operating as the Petvisor group's booking brand alongside PetDesk.
What is Vetstoria?
Vetstoria is a veterinary real-time online booking platform (with add-on websites, payments, and digital marketing) that syncs appointments directly with 30+ practice management systems, operating as the Petvisor group's booking brand alongside PetDesk. Best for: Clinics, especially in the UK, Europe, and Australia/New Zealand, that want 24/7 self-service online booking with true real-time PIMS synchronization layered on top of their existing phone system.
- Pricing: per location/month, tiered by clinician count, region-specific
- Phones: Not documented (software only; no desk phones offered)
- Veterinary fit: Purpose-built for veterinary
| Feature | Vetstoria |
|---|---|
| Business VoIP Calling Infrastructure | No |
| Number Porting Infrastructure | No |
| Desk Phones / Hardware Infrastructure | No |
| Fax Infrastructure | No |
| E911 Management Infrastructure | No |
| Outage Failover Infrastructure | No |
| Two-Way Business Texting Operations | No |
| Missed-Call Text-Back Operations | No |
| IVR / Call Routing Operations | No |
| Queues & Hold Operations | No |
| Voicemail Transcription Operations | No |
| Call Recording Operations | No |
| Call Analytics Operations | Yes - booking insights, benchmarking, dropout analysis |
| Mobile / Desktop Apps Operations | Not documented |
| Multi-Location Administration Operations | Yes - custom multi-location/enterprise plans |
| Veterinary-Specific Product Veterinary Context | Yes - veterinary only |
| Veterinary PIMS Integration Veterinary Context | Yes - real-time sync with 30+ PIMS |
| Patient Chart Context on Calls Veterinary Context | No |
| Clinic Protocol Configuration Veterinary Context | Partial - custom booking rules and emergency keyword alerts |
| AI Voice — Inbound Answering AI | No |
| AI Voice — Outbound Calls AI | No |
| AI Appointment Booking AI | No - rules-based online booking, not AI |
| AI Call Summaries AI | No |
| After-Hours AI Coverage AI | No - after-hours capture is web booking only |
| Contextual Staff Handoff AI | No |
Verified August 2026 against Vetstoria's public pages. Vendors change pricing and features; tell us if something is out of date.
Where Vetstoria Stands Out
Deep real-time two-way sync with 30+ veterinary PIMS at scale (10,000+ clinics, ~900,000 appointments/month) with highly customizable booking rules. Strengths practices cite: Real-time online booking that writes directly into 30+ PIMS (ezyVet, IDEXX Neo/Cornerstone/Animana, AVImark, Covetrus Ascend, Provet Cloud, VisionVPM, and more); Customizable booking rules plus emergency-keyword alerts to steer urgent cases; Card capture, deposits, and pre-authorizations at booking to reduce no-shows; Month-to-month plans with no contracts and a 30-day money-back guarantee; Part of the well-funded Petvisor family (PetDesk, WhiskerCloud, Kontak, Groomer.io) backed by Apax Digital.
Considerations Before You Buy
Provides no phone service: no VoIP calling, call answering, IVR, or desk phones (the Petvisor family's phone product is sold separately under the PetDesk brand); No two-way texting or client chat within Vetstoria itself; No AI voice or conversational AI; booking automation is rules-based, and after-hours coverage is limited to the web booking widget; Pricing tiers are per location and step up by clinician count (e.g. UK £199 to £399/month), covering only the booking slice of front-office work; No US pricing published on its site; North American buyers are generally routed through the PetDesk side of the business. Pricing basis: per location/month, tiered by clinician count, region-specific; published pricing: UK: £199/£299/£399 per location/month (up to 2/4/7 clinicians); EU: €199/€299/€399; Nordics: €249/€349/€449; France: €149/€249/€349; Australia: A$199/A$299/A$449; NZ: NZ$199/NZ$299/NZ$449; annual billing gives 1 month free; US pricing not published; contract model: Month-to-month; 'No contracts - switch or cancel anytime'; 30-day money-back guarantee.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
Vetstoria only captures clients who choose to book on the web, while PupPilot answers the phone itself, including full VoIP service, texting, desk phones, and a PIMS-connected AI receptionist that books appointments from live calls, which Vetstoria does not offer.
A clinic that keeps Vetstoria can still move its phone lines to PupPilot — see how switching works.
Vetstoria: Common Questions
Is Vetstoria veterinary-specific?
Purpose-built for veterinary. PIMS support: 30+ systems including ezyVet, IDEXX Neo, IDEXX Cornerstone, IDEXX Animana, AVImark, Covetrus Ascend, DaySmart Vet, Provet Cloud, RoboVet, RxWorks, VisionVPM, VetSpire, Rhapsody, OpenVPMS, Merlin, Teleos, Vetera.
How much does Vetstoria cost?
Pricing basis: per location/month, tiered by clinician count, region-specific. Published pricing: UK: £199/£299/£399 per location/month (up to 2/4/7 clinicians); EU: €199/€299/€399; Nordics: €249/€349/€449; France: €149/€249/€349; Australia: A$199/A$299/A$449; NZ: NZ$199/NZ$299/NZ$449; annual billing gives 1 month free; US pricing not published. Hardware: Not documented (software only; no desk phones offered). Contract: Month-to-month; 'No contracts - switch or cancel anytime'; 30-day money-back guarantee. Check the vendor's site for current terms.
What is the difference between Vetstoria and PupPilot?
Vetstoria only captures clients who choose to book on the web, while PupPilot answers the phone itself, including full VoIP service, texting, desk phones, and a PIMS-connected AI receptionist that books appointments from live calls, which Vetstoria does not offer.