Puppilot Works With Covetrus Ascend
Sync your Covetrus Ascend data with Puppilot's AI front desk — so every call is informed by real-time patient records, scheduling, and medical history. No more putting clients on hold to look things up.
What Is Covetrus Ascend?
Covetrus Ascend is a veterinary practice management system made by Covetrus. It is a cloud-based platform, meaning your data is hosted securely online and accessible from any device with a browser. It is especially popular among uk, australia, nz practices clinics. The software has been on the market since 2020.
Covetrus Ascend Features
Covetrus Ascend is a full-featured practice management system. Here are the capabilities that Puppilot syncs with during every client call.
Workflow-Driven Interface
Workflow-Driven Interface.
Electronic Medical Records
Electronic Medical Records.
Appointment Scheduling
Appointment Scheduling.
Client Communication
Client Communication.
Invoicing & Billing
Invoicing & Billing.
Inventory Management
Inventory Management.
Multi-Branch Management
Multi-Branch Management.
Reporting & Analytics
Reporting & Analytics.
How Puppilot Syncs With Covetrus Ascend
When a client calls, Puppilot syncs with Covetrus Ascend in real time — no stale exports, no overnight batches. Here is exactly what data flows between the two systems during every conversation.
| Covetrus Ascend Data | Sync Scope | What Puppilot Does |
|---|---|---|
| Patient Records Name, species, breed, age, weight | Full Sync | Identifies the pet on the call instantly — greets the client by name and confirms which pet they are calling about. |
| Medical History Diagnoses, surgeries, visit notes | Full Sync | Accesses the full chart during triage calls to give accurate information about recent treatments and ongoing conditions. |
| Medications & Vaccinations Current prescriptions, vaccine schedule | Full Sync | Answers questions about refills, checks due dates, and routes prescription requests to the appropriate staff member. |
| Appointments Upcoming, past, available slots | Full Sync | Checks real-time availability and books new appointments directly into Covetrus Ascend's calendar — no double-booking. |
| Client Information Phone, email, address, preferences | Full Sync | Updates contact information when a client mentions a new phone number or address during the call. |
| Call Summaries Notes, triage urgency, action items | Full Sync | Logs a detailed call summary directly to the patient chart in Covetrus Ascend, so your team sees exactly what was discussed. |
| Account Balances Outstanding invoices, payment status | Full Sync | Can inform the client about outstanding balances and route payment questions to your billing team. |
Setup in Minutes, Not Months
Because Covetrus Ascend is cloud-based, Puppilot connects through a secure cloud API — no local software to install, no server access needed.
Authorize the Connection
Log into your Covetrus Ascend account, grant Puppilot access, and select which data to sync. Takes about five minutes.
Configure Your Preferences
Choose your call routing rules, triage protocols, and scheduling preferences. Our team walks you through every option.
Go Live
Puppilot starts handling calls with full access to your Covetrus Ascend data. Most practices are fully live within one business day.
Frequently Asked Questions
Does Puppilot work with Covetrus Ascend?
Yes. Puppilot syncs directly with Covetrus Ascend to give its AI front desk real-time access to patient records, medical history, scheduling data, and more. The sync is fully two-way, so Puppilot can also take actions like booking appointments and logging call summaries back into Covetrus Ascend. The sync works with all actively maintained versions of Covetrus Ascend.
Is Covetrus Ascend cloud-based or on-premise?
Covetrus Ascend is a cloud-based system, meaning your data is hosted securely in the cloud and accessible from any device with an internet connection. Puppilot connects to Covetrus Ascend through a secure cloud API, ensuring real-time data access without any local software installation.
What data syncs between Puppilot and Covetrus Ascend?
Puppilot maintains a full sync with Covetrus Ascend, giving it real-time access to the data it needs to handle calls with the same context your front desk team would have. This includes patient and client records, scheduling, medical history, and more. The sync is designed to be robust and deeply connected, so Puppilot can do more than just answer questions — it can take action on behalf of your practice during every call.
How long does setup take?
Most Covetrus Ascend practices are fully live with Puppilot within one business day. Setup involves authorizing Puppilot in your Covetrus Ascend account (about five minutes), configuring your call routing and scheduling preferences, and a short training session with your team. Puppilot provides white-glove onboarding at no extra cost.
Will Puppilot slow down my Covetrus Ascend system?
No. Puppilot connects to Covetrus Ascend through a cloud API and does not run any software on your devices. Your team will continue using Covetrus Ascend exactly as they do today — Puppilot simply syncs with the same system in the background.
What happens during an internet outage?
If your clinic loses internet, Puppilot cannot reach Covetrus Ascend's cloud servers. Calls will follow your configured fallback — typically routing to voicemail or your after-hours service. Once connectivity is restored, the sync resumes automatically with no data loss.
What if my Covetrus Ascend version is older or customized?
Puppilot supports all actively maintained versions of Covetrus Ascend. If you are running an older or heavily customized installation, our onboarding team will assess compatibility during setup and work with you to ensure a smooth connection. Contact us for a free compatibility check.
Puppilot Also Syncs With
Running a different PIMS? Puppilot connects to 130+ veterinary practice management systems.