PupPilot with AllyDVM
Veterinary client engagement and retention platform from Cencora's MWI Animal Health offering the Retention Calendar, automated reminders, two-way texting, the PetPage pet-owner app, loyalty, online booking, and analytics layered on a practice's existing PIMS.
What is AllyDVM?
Veterinary client engagement and retention platform from Cencora's MWI Animal Health offering the Retention Calendar, automated reminders, two-way texting, the PetPage pet-owner app, loyalty, online booking, and analytics layered on a practice's existing PIMS. Best for: Companion-animal practices, especially MWI/Cencora distribution customers, that want data-driven retention, reminders, and a branded pet-owner app at a published flat monthly price.
- Pricing: per practice/month, tiered (billed monthly)
- Phones: None; software only, no desk phones offered
- Veterinary fit: Purpose-built for veterinary
| Feature | AllyDVM |
|---|---|
| Business VoIP Calling Infrastructure | No |
| Number Porting Infrastructure | No; not a phone service |
| Desk Phones / Hardware Infrastructure | No |
| Fax Infrastructure | No |
| E911 Management Infrastructure | No; not a phone service |
| Outage Failover Infrastructure | No; not a phone service |
| Two-Way Business Texting Operations | Yes; plus push notifications via PetPage |
| Missed-Call Text-Back Operations | Not documented |
| IVR / Call Routing Operations | No |
| Queues & Hold Operations | No |
| Voicemail Transcription Operations | No |
| Call Recording Operations | No |
| Call Analytics Operations | Yes; retention, financial, and engagement reporting |
| Mobile / Desktop Apps Operations | Yes; PetPage pet-owner app |
| Multi-Location Administration Operations | Not documented |
| Veterinary-Specific Product Veterinary Context | Yes; veterinary only |
| Veterinary PIMS Integration Veterinary Context | Yes; 22 PIMS listed with real-time sync |
| Patient Chart Context on Calls Veterinary Context | Partial; PIMS-synced patient data powers retention triggers and reminders |
| Clinic Protocol Configuration Veterinary Context | Partial; customizable reminder and retention protocols |
| AI Voice — Inbound Answering AI | No |
| AI Voice — Outbound Calls AI | No |
| AI Appointment Booking AI | No; online booking without AI |
| AI Call Summaries AI | No |
| After-Hours AI Coverage AI | No; 24/7 self-service via PetPage app only |
| Contextual Staff Handoff AI | No |
Verified August 2026 against AllyDVM's public pages. Vendors change pricing and features; tell us if something is out of date.
Where AllyDVM Stands Out
The Retention Calendar's patient-level retention analytics that surface lapsing pets across 22 compatible PIMS, sold with transparent tiered pricing. Strengths practices cite: Published flat pricing: Boost $325/month, Amplify $425/month, Maximize $525/month; Broad veterinary PIMS compatibility with 22 systems listed (AVImark, Cornerstone, ezyVet, ImproMed, Instinct, Provet Cloud, Shepherd, and more) with real-time data sync; Retention Calendar analytics to recover lapsed patients plus no-show prevention tools; PetPage mobile app, two-way texting and push notifications, online booking, loyalty program, and telehealth; Backed by Cencora/MWI Animal Health distribution relationships and support.
Considerations Before You Buy
Provides no phone service: no VoIP calling, desk phones, fax, IVR, or call handling, so texting rides alongside the clinic's existing phone bill; No AI documented: no AI receptionist, AI voice, or AI scheduling; after-hours coverage is limited to self-service app and booking; Engagement and retention focus means no call analytics or front-desk call-workflow tooling; At $325-$525/month for messaging and retention alone, cost can approach bundled platforms that include telephony. Pricing basis: per practice/month, tiered (billed monthly); published pricing: Boost $325/month; Amplify $425/month; Maximize $525/month; contract model: Billed monthly; term requirements not documented.
How PupPilot compares
PupPilot is a full veterinary phone system — unlimited calling and texting, desk phones included — with AI coverage for after-hours and overflow built into the line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
AllyDVM strengthens reminders and retention but leaves the phones untouched; PupPilot includes the phone system itself (unlimited calling and texting, fax, desk phones) plus a PIMS-connected AI that answers and books, so clinics are not paying $325+ monthly for a messaging layer on top of a separate phone service.
A clinic that keeps AllyDVM can still move its phone lines to PupPilot — see how switching works.
AllyDVM: Common Questions
Is AllyDVM veterinary-specific?
Purpose-built for veterinary. PIMS support: 22 listed: AVImark, ClienTrax, Cornerstone, DaySmart (Vetter), DVM Manager, DVMax, ezyVet, Hippo, HVMS, ImproMed Advantage+, ImproMed Infinity/Triple Crown, Instinct EMR, IntraVet, Provet Cloud, Pulse (eVet), Rhapsody, Shepherd, StringSoft, VetSpire, VetUp, Via, V-Tech Platinum.
How much does AllyDVM cost?
Pricing basis: per practice/month, tiered (billed monthly). Published pricing: Boost $325/month; Amplify $425/month; Maximize $525/month. Hardware: None; software only, no desk phones offered. Contract: Billed monthly; term requirements not documented. Check the vendor's site for current terms.
What is the difference between AllyDVM and PupPilot?
AllyDVM strengthens reminders and retention but leaves the phones untouched; PupPilot includes the phone system itself (unlimited calling and texting, fax, desk phones) plus a PIMS-connected AI that answers and books, so clinics are not paying $325+ monthly for a messaging layer on top of a separate phone service.