Hello Patient for Veterinary Clinics
Hello Patient is an AI phone and messaging agent built for human healthcare practices — dentistry, dermatology, ENT, mental health, optometry, primary care and urgent care — that also offers a veterinary specialty page; its agent answers calls, texts and web chat, books and reschedules appointments, runs recall campaigns, and writes appointments and notes into the practice system.
What is Hello Patient?
Hello Patient is an AI phone and messaging agent built for human healthcare practices — dentistry, dermatology, ENT, mental health, optometry, primary care and urgent care — that also offers a veterinary specialty page; its agent answers calls, texts and web chat, books and reschedules appointments, runs recall campaigns, and writes appointments and notes into the practice system. Best for: Multi-location healthcare groups that want one AI agent across voice, SMS and web chat with native EHR integrations, and veterinary practices on Cornerstone, Avimark or Provet Cloud that are comfortable with a general-healthcare vendor and a multi-week rollout.
- Pricing: Quote-based; usage-based per its FAQ, a 'flat monthly rate' per its veterinary page
- Phones: No hardware described — the agent runs on the practice's existing lines
- Veterinary fit: General healthcare product with a veterinary specialty page (one of nine)
| Feature | Hello Patient |
|---|---|
| Business VoIP Calling Infrastructure | No public claim — telephony is not described on hellopatient.com |
| Number Porting Infrastructure | No public claim |
| Desk Phones / Hardware Infrastructure | No public claim |
| Fax Infrastructure | Partial — inbound referral fax intake (Converse Health, September 2026); not a clinic fax line |
| E911 Management Infrastructure | No public claim |
| Outage Failover Infrastructure | No public claim |
| Two-Way Business Texting Operations | Yes — AI-driven SMS, inbound and outbound |
| Missed-Call Text-Back Operations | Not described — positioned as answering every call |
| IVR / Call Routing Operations | Yes — AI answers and routes; after-hours urgent calls go to an on-call line, emergency hospital or staff phone |
| Queues & Hold Operations | Not described — positioned as removing hold |
| Voicemail Transcription Operations | No public claim |
| Call Recording Operations | Partial — call summaries and logged call details; recording playback not described |
| Call Analytics Operations | Yes — conversation counts and outcomes reported to clients |
| Mobile / Desktop Apps Operations | No public claim |
| Multi-Location Administration Operations | Yes — sells to multi-location groups |
| Veterinary-Specific Product Veterinary Context | No — general healthcare AI agent with a veterinary specialty page (one of nine) |
| Veterinary PIMS Integration Veterinary Context | Partial — Cornerstone, Avimark and Provet Cloud named; CSV export or custom work for others |
| Patient Chart Context on Calls Veterinary Context | Not described — writes appointments and notes to the practice system; reading the chart during the call is not claimed |
| Clinic Protocol Configuration Veterinary Context | Yes — 'protocol mapping' opens onboarding; the clinic decides what the agent answers and what it escalates |
| AI Voice — Inbound Answering AI | Yes — 24/7 |
| AI Voice — Outbound Calls AI | Yes — recall campaigns, no-show follow-up, lead response |
| AI Appointment Booking AI | Yes — booked, rescheduled and cancelled in the practice system |
| AI Call Summaries AI | Yes — escalations carry a summary; call details are logged |
| After-Hours AI Coverage AI | Yes — 24/7/365 |
| Contextual Staff Handoff AI | Yes — escalates to a person with a summary of what the caller said |
Verified August 2026 against Hello Patient's public pages. Vendors change pricing and features; tell us if something is out of date.
Where Hello Patient Stands Out
A single AI agent ('Mia') across inbound and outbound voice, SMS and web chat, with native integrations named for major human-medicine systems such as athenahealth, ModMed and NextGen, a $22.5M Series A (September 2025) and a September 2026 acquisition of Converse Health for referral and document intake. Strengths practices cite: One agent across inbound and outbound voice, SMS and web chat: 24/7 scheduling, intake, no-show follow-up, recall campaigns and lead response, in English and Spanish; Writes appointments, reschedules, cancellations, new patient records and notes into the practice system; native integrations named for athenahealth, ModMed, NextGen, AdvancedMD, eClinicalWorks and Provet Cloud; Clinic-defined protocols decide what the agent answers and what a person handles; escalations arrive with a summary of what the caller said; HIPAA compliant, SOC 2 Type 2, signs a BAA with every client; sells to multi-location groups; Well funded: $22.5M Series A (September 2025) led by Scale Venture Partners; acquired Converse Health in September 2026.
Considerations Before You Buy
General healthcare product: veterinary care is one of nine specialty pages, listed after consumer health, dentistry and dermatology, and no veterinary customer or case study is named on its site; Three veterinary practice systems named (Cornerstone, Avimark, Provet Cloud); other systems fall back to CSV exports or custom work; No public pricing and no free trial; the only entry point is a live demo, and its FAQ and veterinary page describe different pricing models (usage-based vs a flat monthly rate); Published go-live timeline of about six weeks (protocol mapping, integrations, then a pilot); Its site does not describe phone service, number porting, desk phones or a clinic fax line; the agent runs on the lines a practice already pays for. Pricing basis: Quote-based; usage-based per its FAQ, a 'flat monthly rate' per its veterinary page; published pricing: Not public; contract model: Not stated; its veterinary page cites a 'no questions exit clause'.
How PupPilot compares
PupPilot is the veterinary phone system — unlimited calling and texting, email, fax, desk phones, number porting — with an AI front office on every line. The AI answers the calls your team can't get to and transfers the rest to your staff with the caller's name, patient and reason already on screen. It isn't a replacement for your receptionists; it's the part of the phone system that makes sure every call reaches someone.
Hello Patient adapts a human-healthcare AI agent to veterinary practices and runs it on the phone lines a clinic already pays for, so PupPilot wins on three fronts: it is built only for veterinary clinics and syncs with 130+ PIMS with the pet's record in view on every call; it includes the phone system — unlimited calling and texting, desk phones, fax and porting; and it is configured by our medical team on the config call, with a free one-week trial starting right after and nothing to sign, against Hello Patient's roughly six-week rollout.
A clinic that keeps Hello Patient can still move its phone lines to PupPilot — see how switching works.
See the full side-by-side: PupPilot vs Hello Patient.
Compare
PupPilot vs Hello Patient
The full head-to-head — features, pricing model, and veterinary fit.
PupPilot vs Dodo
Another veterinary AI receptionist, side by side with PupPilot.
PupPilot vs VetRec
Another veterinary AI receptionist, side by side with PupPilot.
Best veterinary phone systems
The systems that supply your lines, compared on phones, texting, and AI coverage.
Hello Patient: Common Questions
Is Hello Patient veterinary-specific?
General healthcare product with a veterinary specialty page (one of nine). PIMS support: Cornerstone, Avimark and Provet Cloud are named on hellopatient.com; for systems without API access it offers CSV exports or custom work. ezyVet, ImproMed, Shepherd, Digitail and Vetspire are not named..
How much does Hello Patient cost?
Pricing basis: Quote-based; usage-based per its FAQ, a 'flat monthly rate' per its veterinary page. Published pricing: Not public. Hardware: No hardware described — the agent runs on the practice's existing lines. Contract: Not stated; its veterinary page cites a 'no questions exit clause'. Check the vendor's site for current terms.
What is the difference between Hello Patient and PupPilot?
Hello Patient adapts a human-healthcare AI agent to veterinary practices and runs it on the phone lines a clinic already pays for, so PupPilot wins on three fronts: it is built only for veterinary clinics and syncs with 130+ PIMS with the pet's record in view on every call; it includes the phone system — unlimited calling and texting, desk phones, fax and porting; and it is configured by our medical team on the config call, with a free one-week trial starting right after and nothing to sign, against Hello Patient's roughly six-week rollout. See the full side-by-side: PupPilot vs Hello Patient.
Available 24/7
Hear it live before you book
Talk to the PupPilot AI receptionist in your browser. Book an appointment, describe an after-hours emergency, or ask for a person.
No signup. Speak or type. All four assistants