VetRec for Veterinary Clinics
VetRec is a veterinary AI scribe company (YC S23) that launched an AI Receptionist in July 2026 which answers clinic calls 24/7, books appointments into the practice's existing PIMS, routes urgent calls to staff, and logs messages and refill requests.
What is VetRec?
VetRec is a veterinary AI scribe company (YC S23) that launched an AI Receptionist in July 2026 which answers clinic calls 24/7, books appointments into the practice's existing PIMS, routes urgent calls to staff, and logs messages and refill requests. Best for: Clinics already using or evaluating VetRec's AI scribe that want to add 24/7 call answering and PIMS booking from the same vendor without new hardware.
- Pricing: Scribe: per DVM/month (annual or monthly); AI Receptionist: not published, sales-led
- Hardware: No hardware - overlays existing phone system ('no new hardware required')
- Veterinary fit: Purpose-built for veterinary
| Feature | VetRec |
|---|---|
| Business VoIP Calling Infrastructure | No - overlays existing phone service |
| Number Porting Infrastructure | No |
| Desk Phones / Hardware Infrastructure | No |
| Fax Infrastructure | No |
| E911 Management Infrastructure | No |
| Outage Failover Infrastructure | No |
| Two-Way Business Texting Operations | Not documented |
| Missed-Call Text-Back Operations | Not documented |
| IVR / Call Routing Operations | Partial - AI answers and routes urgent calls to staff |
| Queues & Hold Operations | No |
| Voicemail Transcription Operations | Not documented - calls logged/summarized instead |
| Call Recording Operations | Partial - every conversation logged with summaries |
| Call Analytics Operations | Yes - classification, sentiment, outcome tracking |
| Mobile / Desktop Apps Operations | Partial - scribe mobile app; receptionist app not documented |
| Multi-Location Administration Operations | Not documented |
| Veterinary-Specific Product Veterinary Context | Yes - veterinary-only |
| Veterinary PIMS Integration Veterinary Context | Yes - books/writes into existing cloud and on-prem PIMS |
| Patient Chart Context on Calls Veterinary Context | Not documented |
| Clinic Protocol Configuration Veterinary Context | Yes - adapts to each clinic's front-desk protocols |
| AI Voice — Inbound Answering AI | Yes - 24/7 |
| AI Voice — Outbound Calls AI | Announced - follow-ups and refill reminders 'coming next' |
| AI Appointment Booking AI | Yes - books directly into PIMS |
| AI Call Summaries AI | Yes - call summaries logged automatically |
| After-Hours AI Coverage AI | Yes - 24/7 coverage |
| Contextual Staff Handoff AI | Yes - urgent calls routed to staff in real time |
Where VetRec Stands Out
Bundles a widely adopted veterinary AI scribe with a new AI receptionist, so one vendor covers exam-room documentation and front-desk call handling with PIMS write-back for both. Strengths practices cite: Established vet AI vendor (~45 staff, YC S23, Cornell College of Veterinary Medicine partnership) extending into reception; AI Receptionist books and manages appointments directly in existing cloud and on-premise PIMS, per its July 15, 2026 launch release; 24/7 answering with real-time routing of urgent calls to staff and automatic capture of messages and refill requests; Call analytics with automatic classification, sentiment analysis, and outcome tracking; Fast deployment claim (live in as little as one day, no new hardware) with SOC 2 Type II and HIPAA compliance claims.
Considerations Before You Buy
AI Receptionist pricing is not published, making total cost hard to compare; Product is weeks old (launched July 2026) with a short production track record versus incumbent answering services; Overlays the clinic's existing phone service; provides no phone lines, texting service, desk phones, or fax; Client texting and outbound communications (follow-ups, refill reminders) were announced as 'coming next,' not shipped; No published list of which PIMS the receptionist can book into (receptionist marketing names none; scribe integration list is documentation-oriented). Pricing basis: Scribe: per DVM/month (annual or monthly); AI Receptionist: not published, sales-led; published pricing: Scribe: $99/DVM/mo billed annually or $150/DVM/mo monthly, Enterprise custom; AI Receptionist: Not public; contract model: Scribe: monthly or annual; AI Receptionist terms not documented.
How PupPilot Compares
VetRec's receptionist is an administrative AI overlay on the clinic's existing phones, so PupPilot wins by including the phone service itself - unlimited calling and texting, desk phones, fax, and a PIMS-connected AI front office in one system - letting clinics replace phone spend rather than stack another subscription.
PupPilot vs VetRecVetRec: Common Questions
Is VetRec veterinary-specific?
Purpose-built for veterinary. PIMS support: Receptionist: 'cloud-based and on-premise PIMS' with no published list. Scribe help center documents direct API integrations with Instinct, ezyVet, Cornerstone, ImproMed, AVImark, IntraVet, and Vetspire (limited), plus Chrome-extension export for Covetrus Pulse, Shepherd, and Merlin..
How much does VetRec cost?
Pricing basis: Scribe: per DVM/month (annual or monthly); AI Receptionist: not published, sales-led. Published pricing: Scribe: $99/DVM/mo billed annually or $150/DVM/mo monthly, Enterprise custom; AI Receptionist: Not public. Hardware: No hardware - overlays existing phone system ('no new hardware required'). Contract: Scribe: monthly or annual; AI Receptionist terms not documented. Check the vendor's site for current terms.
What is the difference between VetRec and PupPilot?
VetRec's receptionist is an administrative AI overlay on the clinic's existing phones, so PupPilot wins by including the phone service itself - unlimited calling and texting, desk phones, fax, and a PIMS-connected AI front office in one system - letting clinics replace phone spend rather than stack another subscription.