Complete Clinic vs Covetrus Ascend: Veterinary Software Compared
A side-by-side look at Complete Clinic and Covetrus Ascend. See how these veterinary practice management systems compare on features, deployment, and Puppilot sync support.
Complete Clinic On-Premise
Covetrus Ascend Cloud
Feature-by-Feature Comparison
How Complete Clinic and Covetrus Ascend stack up across 26 core capabilities
| Feature | Complete Clinic | Covetrus Ascend |
|---|---|---|
| EMR / Medical Records Core Clinical | ✓ | ✓ |
| SOAP Notes Core Clinical | ✗ | ✗ |
| AI SOAP / Transcription Core Clinical | ✗ | ✗ |
| Treatment Sheets / Whiteboard Core Clinical | ✗ | ✗ |
| Prescription Management Core Clinical | ✗ | ✗ |
| Digital Imaging / DICOM Core Clinical | ✗ | ✗ |
| Controlled Substance Logging Core Clinical | ✗ | ✗ |
| Appointment Scheduling Scheduling | ✓ | ✓ |
| Online Booking (Client Self-Service) Scheduling | ✗ | ✗ |
| Boarding / Hospitalization Scheduling | ✗ | ✗ |
| Inventory Management Financial | ✓ | ✓ |
| Invoicing & Billing Financial | ✓ | ✓ |
| Payment Processing Financial | ✗ | ✗ |
| Wellness Plans Financial | ✗ | ✗ |
| Client Communication (Reminders) Client Engagement | ✓ | ✓ |
| 2-Way Messaging / Texting Client Engagement | ✗ | ✗ |
| Client Portal / App Client Engagement | ✗ | ✗ |
| Telemedicine / Video Client Engagement | ✗ | ✗ |
| Reporting & Analytics Operations | ✓ | ✓ |
| Multi-Location Support Operations | ✗ | ✓ |
| Mobile App / Access Operations | ✗ | ✗ |
| Digital Forms (Intake/Consent) Operations | ✗ | ✗ |
| IDEXX Lab Connection Lab Connections | ✗ | ✗ |
| Antech Lab Connection Lab Connections | ✗ | ✗ |
| Heska Lab Connection Lab Connections | ✗ | ✗ |
| IDEXX Web PACS Imaging Lab Connections | ✗ | ✗ |
Strengths & Weaknesses
Complete Clinic
Covetrus Ascend
Puppilot Syncs with Both
Whether your clinic runs Complete Clinic or Covetrus Ascend, Puppilot's AI phone answering service syncs directly with your practice management system to answer calls with real patient context. Learn more about how Puppilot works with Complete Clinic and Covetrus Ascend.
Puppilot + Complete Clinic Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Direct database connection (on-premise server)
Setup: Days
Puppilot + Covetrus Ascend Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Cloud API
Setup: Days
Frequently Asked Questions
Complete Clinic is Complete Clinic: on-premise. Covetrus Ascend is Covetrus Ascend: cloud-based, multi-location support. The best choice depends on your clinic's size, specialty, and workflow preferences.
It depends on your priorities. Complete Clinic is best for Small practices looking for a on-premise practice management system. Covetrus Ascend is best for Practices looking for a cloud practice management system. Consider factors like your budget, whether you prefer cloud or on-premise, and which lab systems you use.
Yes. Puppilot syncs with both Complete Clinic and Covetrus Ascend, providing AI-powered phone answering that reads patient records and appointment data directly from either system.
Yes, data migration between Complete Clinic and Covetrus Ascend is possible, though it typically requires careful planning and may involve a third-party migration service. Your Puppilot service would continue working seamlessly through the switch.