Covetrus Pulse vs Instinct: Veterinary Software Compared
A side-by-side look at Covetrus Pulse and Instinct. See how these veterinary practice management systems compare on features, deployment, and Puppilot sync support.
Covetrus Pulse Cloud
Instinct Cloud
Feature-by-Feature Comparison
How Covetrus Pulse and Instinct stack up across 26 core capabilities
| Feature | Covetrus Pulse | Instinct |
|---|---|---|
| EMR / Medical Records Core Clinical | ✓ | ✓ |
| SOAP Notes Core Clinical | ✓ | ✓ |
| AI SOAP / Transcription Core Clinical | ✓ | ✓ |
| Treatment Sheets / Whiteboard Core Clinical | ✓ | ✓ |
| Prescription Management Core Clinical | ✓ | ✗ |
| Digital Imaging / DICOM Core Clinical | ✓ | ✗ |
| Controlled Substance Logging Core Clinical | ✓ | ✓ |
| Appointment Scheduling Scheduling | ✓ | ✓ |
| Online Booking (Client Self-Service) Scheduling | ✓ | ✗ |
| Boarding / Hospitalization Scheduling | ✓ | ✓ |
| Inventory Management Financial | ✓ | ✓ |
| Invoicing & Billing Financial | ✓ | ✓ |
| Payment Processing Financial | ✓ | ✓ |
| Wellness Plans Financial | ✓ | ✗ |
| Client Communication (Reminders) Client Engagement | ✓ | ✓ |
| 2-Way Messaging / Texting Client Engagement | ✓ | ✗ |
| Client Portal / App Client Engagement | ✓ | ✗ |
| Telemedicine / Video Client Engagement | ✓ | ✗ |
| Reporting & Analytics Operations | ✓ | ✓ |
| Multi-Location Support Operations | ✓ | ✓ |
| Mobile App / Access Operations | ✓ | ✓ |
| Digital Forms (Intake/Consent) Operations | ✓ | ✗ |
| IDEXX Lab Connection Lab Connections | ✓ | ✓ |
| Antech Lab Connection Lab Connections | ✓ | ✗ |
| Heska Lab Connection Lab Connections | ✓ | ✗ |
| IDEXX Web PACS Imaging Lab Connections | ✗ | ✗ |
Strengths & Weaknesses
Covetrus Pulse
Instinct
Puppilot Syncs with Both
Whether your clinic runs Covetrus Pulse or Instinct, Puppilot's AI phone answering service syncs directly with your practice management system to answer calls with real patient context. Learn more about how Puppilot works with Covetrus Pulse and Instinct.
Puppilot + Covetrus Pulse Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Cloud API
Setup: Days
Puppilot + Instinct Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Cloud API
Setup: Days
Frequently Asked Questions
Covetrus Pulse is All-in-one cloud platform with 250+ connections, AI automation, and built-in pharmacy (vRxPro). Instinct is Industry-first digital treatment sheets with AI scribe and patient safety warnings for ER/specialty. The best choice depends on your clinic's size, specialty, and workflow preferences.
It depends on your priorities. Covetrus Pulse is best for Practices of any size wanting a comprehensive cloud platform with deep Covetrus ecosystem connection. Instinct is best for Emergency, specialty, and high-volume hospitals that need real-time treatment tracking and automated charge capture. Consider factors like your budget, whether you prefer cloud or on-premise, and which lab systems you use.
Yes. Puppilot syncs with both Covetrus Pulse and Instinct, providing AI-powered phone answering that reads patient records and appointment data directly from either system.
Yes, data migration between Covetrus Pulse and Instinct is possible, though it typically requires careful planning and may involve a third-party migration service. Your Puppilot service would continue working seamlessly through the switch.