DaySmart Vet vs Merlin: Veterinary Software Compared
A side-by-side look at DaySmart Vet and Merlin. See how these veterinary practice management systems compare on features, deployment, and Puppilot sync support.
DaySmart Vet Cloud
Merlin Hybrid
Feature-by-Feature Comparison
How DaySmart Vet and Merlin stack up across 26 core capabilities
| Feature | DaySmart Vet | Merlin |
|---|---|---|
| EMR / Medical Records Core Clinical | ✓ | ✓ |
| SOAP Notes Core Clinical | ✓ | ✗ |
| AI SOAP / Transcription Core Clinical | ✗ | ✗ |
| Treatment Sheets / Whiteboard Core Clinical | ✗ | ✗ |
| Prescription Management Core Clinical | ✓ | ✗ |
| Digital Imaging / DICOM Core Clinical | ✗ | ✗ |
| Controlled Substance Logging Core Clinical | ✗ | ✗ |
| Appointment Scheduling Scheduling | ✓ | ✓ |
| Online Booking (Client Self-Service) Scheduling | ✓ | ✗ |
| Boarding / Hospitalization Scheduling | ✗ | ✗ |
| Inventory Management Financial | ✓ | ✓ |
| Invoicing & Billing Financial | ✓ | ✗ |
| Payment Processing Financial | ✓ | ✗ |
| Wellness Plans Financial | ✓ | ✗ |
| Client Communication (Reminders) Client Engagement | ✓ | ✗ |
| 2-Way Messaging / Texting Client Engagement | ✓ | ✗ |
| Client Portal / App Client Engagement | ✓ | ✗ |
| Telemedicine / Video Client Engagement | ✗ | ✗ |
| Reporting & Analytics Operations | ✓ | ✓ |
| Multi-Location Support Operations | ✓ | ✗ |
| Mobile App / Access Operations | ✓ | ✗ |
| Digital Forms (Intake/Consent) Operations | ✓ | ✗ |
| IDEXX Lab Connection Lab Connections | ✓ | ✗ |
| Antech Lab Connection Lab Connections | ✓ | ✗ |
| Heska Lab Connection Lab Connections | ✓ | ✗ |
| IDEXX Web PACS Imaging Lab Connections | ✗ | ✗ |
Strengths & Weaknesses
DaySmart Vet
Merlin
Puppilot Syncs with Both
Whether your clinic runs DaySmart Vet or Merlin, Puppilot's AI phone answering service syncs directly with your practice management system to answer calls with real patient context. Learn more about how Puppilot works with DaySmart Vet and Merlin.
Puppilot + DaySmart Vet Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Cloud API
Setup: Days
Puppilot + Merlin Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Cloud API or direct database connection
Setup: Days
Frequently Asked Questions
DaySmart Vet is Cloud PIM with PetCare client app, strong for mobile/equine/mixed practices across 30+ countries. Merlin is Merlin: cloud-based. The best choice depends on your clinic's size, specialty, and workflow preferences.
It depends on your priorities. DaySmart Vet is best for Small to mid-size practices including mobile and equine vets that want affordable cloud software with a client-facing app. Merlin is best for Practices of any size looking for a cloud practice management system. Consider factors like your budget, whether you prefer cloud or on-premise, and which lab systems you use.
Yes. Puppilot syncs with both DaySmart Vet and Merlin, providing AI-powered phone answering that reads patient records and appointment data directly from either system.
Yes, data migration between DaySmart Vet and Merlin is possible, though it typically requires careful planning and may involve a third-party migration service. Your Puppilot service would continue working seamlessly through the switch.