ImproMed Infinity vs VetlinkPRO: Veterinary Software Compared
A side-by-side look at ImproMed Infinity and VetlinkPRO. See how these veterinary practice management systems compare on features, deployment, and Puppilot sync support.
ImproMed Infinity On-Premise
VetlinkPRO Cloud
Feature-by-Feature Comparison
How ImproMed Infinity and VetlinkPRO stack up across 26 core capabilities
| Feature | ImproMed Infinity | VetlinkPRO |
|---|---|---|
| EMR / Medical Records Core Clinical | ✓ | ✓ |
| SOAP Notes Core Clinical | ✓ | ✗ |
| AI SOAP / Transcription Core Clinical | ✗ | ✗ |
| Treatment Sheets / Whiteboard Core Clinical | ✓ | ✗ |
| Prescription Management Core Clinical | ✗ | ✗ |
| Digital Imaging / DICOM Core Clinical | ✓ | ✗ |
| Controlled Substance Logging Core Clinical | ✓ | ✗ |
| Appointment Scheduling Scheduling | ✓ | ✓ |
| Online Booking (Client Self-Service) Scheduling | ✗ | ✗ |
| Boarding / Hospitalization Scheduling | ✓ | ✗ |
| Inventory Management Financial | ✓ | ✓ |
| Invoicing & Billing Financial | ✓ | ✓ |
| Payment Processing Financial | ✓ | ✗ |
| Wellness Plans Financial | ✓ | ✗ |
| Client Communication (Reminders) Client Engagement | ✓ | ✓ |
| 2-Way Messaging / Texting Client Engagement | ✓ | ✗ |
| Client Portal / App Client Engagement | ✗ | ✗ |
| Telemedicine / Video Client Engagement | ✓ | ✗ |
| Reporting & Analytics Operations | ✓ | ✓ |
| Multi-Location Support Operations | ✓ | ✓ |
| Mobile App / Access Operations | ✗ | ✗ |
| Digital Forms (Intake/Consent) Operations | ✗ | ✗ |
| IDEXX Lab Connection Lab Connections | ✓ | ✗ |
| Antech Lab Connection Lab Connections | ✓ | ✗ |
| Heska Lab Connection Lab Connections | ✓ | ✗ |
| IDEXX Web PACS Imaging Lab Connections | ✗ | ✗ |
Strengths & Weaknesses
ImproMed Infinity
VetlinkPRO
Puppilot Syncs with Both
Whether your clinic runs ImproMed Infinity or VetlinkPRO, Puppilot's AI phone answering service syncs directly with your practice management system to answer calls with real patient context. Learn more about how Puppilot works with ImproMed Infinity and VetlinkPRO.
Puppilot + ImproMed Infinity Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Direct database connection (on-premise server)
Setup: Days
Puppilot + VetlinkPRO Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Cloud API
Setup: Days
Frequently Asked Questions
ImproMed Infinity is Legacy Covetrus PIM with CUBEX smart cabinet connection and equine support. VetlinkPRO is VetlinkPRO: cloud-based, multi-location support. The best choice depends on your clinic's size, specialty, and workflow preferences.
It depends on your priorities. ImproMed Infinity is best for Established practices with equine or mixed-animal needs that want Covetrus ecosystem support. VetlinkPRO is best for Practices looking for a cloud practice management system. Consider factors like your budget, whether you prefer cloud or on-premise, and which lab systems you use.
Yes. Puppilot syncs with both ImproMed Infinity and VetlinkPRO, providing AI-powered phone answering that reads patient records and appointment data directly from either system.
Yes, data migration between ImproMed Infinity and VetlinkPRO is possible, though it typically requires careful planning and may involve a third-party migration service. Your Puppilot service would continue working seamlessly through the switch.