2iNova vs IDEXX Neo: Veterinary Software Compared
A side-by-side look at 2iNova and IDEXX Neo. See how these veterinary practice management systems compare on features, deployment, and Puppilot sync support.
2iNova Cloud
IDEXX Neo Cloud
Feature-by-Feature Comparison
How 2iNova and IDEXX Neo stack up across 26 core capabilities
| Feature | 2iNova | IDEXX Neo |
|---|---|---|
| EMR / Medical Records Core Clinical | ✓ | ✗ |
| SOAP Notes Core Clinical | ✗ | ✗ |
| AI SOAP / Transcription Core Clinical | ✗ | ✓ |
| Treatment Sheets / Whiteboard Core Clinical | ✗ | ✗ |
| Prescription Management Core Clinical | ✗ | ✗ |
| Digital Imaging / DICOM Core Clinical | ✗ | ✗ |
| Controlled Substance Logging Core Clinical | ✗ | ✗ |
| Appointment Scheduling Scheduling | ✓ | ✓ |
| Online Booking (Client Self-Service) Scheduling | ✓ | ✗ |
| Boarding / Hospitalization Scheduling | ✗ | ✗ |
| Inventory Management Financial | ✓ | ✗ |
| Invoicing & Billing Financial | ✓ | ✓ |
| Payment Processing Financial | ✗ | ✗ |
| Wellness Plans Financial | ✗ | ✗ |
| Client Communication (Reminders) Client Engagement | ✓ | ✓ |
| 2-Way Messaging / Texting Client Engagement | ✗ | ✓ |
| Client Portal / App Client Engagement | ✗ | ✗ |
| Telemedicine / Video Client Engagement | ✗ | ✗ |
| Reporting & Analytics Operations | ✓ | ✓ |
| Multi-Location Support Operations | ✗ | ✗ |
| Mobile App / Access Operations | ✓ | ✗ |
| Digital Forms (Intake/Consent) Operations | ✗ | ✓ |
| IDEXX Lab Connection Lab Connections | ✗ | ✓ |
| Antech Lab Connection Lab Connections | ✗ | ✗ |
| Heska Lab Connection Lab Connections | ✗ | ✗ |
| IDEXX Web PACS Imaging Lab Connections | ✗ | ✗ |
Strengths & Weaknesses
2iNova
IDEXX Neo
Puppilot Syncs with Both
Whether your clinic runs 2iNova or IDEXX Neo, Puppilot's AI phone answering service syncs directly with your practice management system to answer calls with real patient context. Learn more about how Puppilot works with 2iNova and IDEXX Neo.
Puppilot + 2iNova Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Cloud API
Setup: Days
Puppilot + IDEXX Neo Full Sync
Reads: Patient records, appointment schedule, medical history, medications, client info
Writes: Appointment booking, call notes, follow-up tasks
Connection: Cloud API
Setup: Days
Frequently Asked Questions
2iNova is 2iNova: cloud-based, mobile-friendly. IDEXX Neo is IDEXX Neo: AI-powered features, cloud-based. The best choice depends on your clinic's size, specialty, and workflow preferences.
It depends on your priorities. 2iNova is best for Practices of any size looking for a cloud practice management system. IDEXX Neo is best for Practices looking for a cloud practice management system. Consider factors like your budget, whether you prefer cloud or on-premise, and which lab systems you use.
Yes. Puppilot syncs with both 2iNova and IDEXX Neo, providing AI-powered phone answering that reads patient records and appointment data directly from either system.
Yes, data migration between 2iNova and IDEXX Neo is possible, though it typically requires careful planning and may involve a third-party migration service. Your Puppilot service would continue working seamlessly through the switch.