ImproMed Infinity vs VetWare / LogiVet: Veterinary Software Compared

A side-by-side look at ImproMed Infinity and VetWare / LogiVet. See how these veterinary practice management systems compare on features, deployment, and PupPilot sync support.

26 Features Compared Both Sync with PupPilot Updated 2026

ImproMed Infinity On-Premise

Parent CompanyCovetrus (Patterson Companies)
Founded~1980s
DeploymentOn-Premise
PricingLicense + Annual Support
User Base2,500+ practices
Best ForEstablished practices with equine or mixed-animal needs that want Covetrus ecosystem support
PupPilot Sync Full Sync
VS

VetWare / LogiVet On-Premise

Parent CompanyVetWare (Canadian; Quebec-dominant)
Founded~2000; 20+ years in market; 60% Quebec market share
DeploymentOn-Premise
PricingLicense + Support
User Base340+ clinics
Best ForPractices looking for a on-premise practice management system
PupPilot Sync Full Sync

Feature-by-Feature Comparison

How ImproMed Infinity and VetWare / LogiVet stack up across 26 core capabilities

FeatureImproMed InfinityVetWare / LogiVet
EMR / Medical Records Core Clinical✓✓
SOAP Notes Core Clinical✓✗
AI SOAP / Transcription Core Clinical✗✓
Treatment Sheets / Whiteboard Core Clinical✓✗
Prescription Management Core Clinical✗✗
Digital Imaging / DICOM Core Clinical✓✗
Controlled Substance Logging Core Clinical✓✗
Appointment Scheduling Scheduling✓✓
Online Booking (Client Self-Service) Scheduling✗✗
Boarding / Hospitalization Scheduling✓✗
Inventory Management Financial✓✓
Invoicing & Billing Financial✓✓
Payment Processing Financial✓✗
Wellness Plans Financial✓✗
Client Communication (Reminders) Client Engagement✓✓
2-Way Messaging / Texting Client Engagement✓✗
Client Portal / App Client Engagement✗✗
Telemedicine / Video Client Engagement✓✗
Reporting & Analytics Operations✓✓
Multi-Location Support Operations✓✗
Mobile App / Access Operations✗✗
Digital Forms (Intake/Consent) Operations✗✗
IDEXX Lab Connection Lab Connections✓✗
Antech Lab Connection Lab Connections✓✗
Heska Lab Connection Lab Connections✓✗
IDEXX Web PACS Imaging Lab Connections✗✗

Strengths & Weaknesses

ImproMed Infinity

+ CUBEX smart cabinet connection for automated inventory management
+ Equine version available — rare among on-premise PIMs
+ Multi-channel client communication (text, email, voice, postcards)
− On-premise only — no cloud access or mobile capabilities
− Being phased in favor of Covetrus Pulse for new customers
− Aging interface compared to modern cloud-native alternatives

VetWare / LogiVet

Details coming soon.

PupPilot Syncs with Both

Whether your clinic runs ImproMed Infinity or VetWare / LogiVet, PupPilot's AI phone answering service syncs directly with your practice management system to answer calls with real patient context. Learn more about how PupPilot works with ImproMed Infinity and VetWare / LogiVet.

PupPilot + ImproMed Infinity Full Sync

Reads: Patient records, appointment schedule, medical history, medications, client info

Writes: Appointment booking, call notes, follow-up tasks

Connection: Direct database connection (on-premise server)

Setup: Days

PupPilot + VetWare / LogiVet Full Sync

Reads: Patient records, appointment schedule, medical history, medications, client info

Writes: Appointment booking, call notes, follow-up tasks

Connection: Direct database connection (on-premise server)

Setup: Days

Frequently Asked Questions

ImproMed Infinity is Legacy Covetrus PIM with CUBEX smart cabinet connection and equine support. VetWare / LogiVet is VetWare / LogiVet: AI-powered features, on-premise. The best choice depends on your clinic's size, specialty, and workflow preferences.

It depends on your priorities. ImproMed Infinity is best for Established practices with equine or mixed-animal needs that want Covetrus ecosystem support. VetWare / LogiVet is best for Practices looking for a on-premise practice management system. Consider factors like your budget, whether you prefer cloud or on-premise, and which lab systems you use.

Yes. PupPilot syncs with both ImproMed Infinity and VetWare / LogiVet, providing AI-powered phone answering that reads patient records and appointment data directly from either system.

Yes, data migration between ImproMed Infinity and VetWare / LogiVet is possible, though it typically requires careful planning and may involve a third-party migration service. Your PupPilot service would continue working seamlessly through the switch.